Route: Package Tracker

Name: Route: Package Tracker
Rating: 4.81355 (207565 reviews)

Shopping

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Route: Package Tracker

Shopping

4.8

207.6K ratings

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Route App LLC

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User Reviews for Route: Package Tracker

I wish I knew about this app sooner

I never thought it was something I wanted to have, but once I downloaded it and added my orders by tracking number, I was surprised by how helpful and handy it is view the location and status of all my orders from different merchants at once. No longer do I constantly have to open separate emails to see individual statuses. Now, I open the app and see it all in one place. I like the GPS feature that displays the last logged locations of each package on the world map with highlighted routes.The only complaint I have is that I cannot link my email because the app requires it to be a Gmail account. This app could be five stars if they let me use my Outlook email. That was one of the things that turned me off in this app. Also, many of my packages do not have extra details like some other orders, such as an ETA and current location from the beginning. This makes this app useless with some orders. Im not sure if this is something Route can control, however. Sometimes the ETA only updates on the day of delivery. I would like to know that when I add the order, not just last minute.Overall, great app and I hope more merchants start integrating this tool. Very helpful.

0hw0w, Jan 25, 2021

Think your package is insured by Route? Think again

UPDATE: Route apparently read a growing list of negative reviews and magically responded, offering to settle my claim. Too little, too late. I just hope other ppl or small businesses don’t find themselves entangled with trying get Route to honor a claim. It’s awful.It all started with the Route app being completely clueless as to the whereabouts of my shipment and went downhill from there. Hello, hello, is anyone there? Crickets. So maybe I’m talking to an AI app or maybe there is a human sending me emails? What I do know is I received ZERO help. The upshot is Route “insurance” is bogus. Rather than honor my claim… “Please know I’m here to help with this issue…because your package was marked as delivered by the shipping carrier and you did not receive it, we must consider the package to be stolen…you must file a police report...and we’ll walk your through” Spare me false comforts, please. My shipment was not stolen. The FedEx rep admits the driver mishandled and delivered my shipment to the wrong address. Now it’s lost somewhere in the FedEx system. Regardless, my Route claim is not being honored and there is zero value doing business with an incompetent, bogus package insurer. I know many systems are straining right now. I get it. But just be honest: if you provide a service at least try to resolve a problem rather than hang your customers out to dry.

AngeDur-ham, Feb 10, 2022

needy app, gobbles down information

Purchased a product that recommended this app and service through a partnership. Route spammed me with multiple emails after the purchase (at least 5, probably more) pushing their app and service. I finally downloaded the app but it required signing up for yet another service, then wanted credentials to watch my email for tracking information. Look, regardless of whether my data is anonymized the fact of the matter is that I'm not paying Route, so they're harvesting information from me, and frankly that's creepy. I don't understand why I would give away all this information to track a package when all the major carriers already make it so simple to track packages. I encourage you to seriously consider what you're giving away in order to gain minimal benefit from "free" services like this who monetize information. I'm not a paranoid person and don't have any fear of being surveilled, but I do believe that breaking the direct link between payment and service is ultimately consumer hostile. You do pay for "free" services like this, but in an indirect way that prevents you from knowing the true value of your data and prevents you from having any agency over the use or value of that data.

deathraylabs, Mar 25, 2021

App Failed, but humans performed

UPDATE: Humans got involved and a claim was honored. Humans: 5 stars, app 1 star, average 3 stars.ORIGINAL:App didn’t have accurate information, they showed international item had not shipped, notified them that it had, they contacted me, but still didn’t update the app. When package stopped shipping progress and I tried to file a claim, READ TERMS!- international: no sooner than 20 days, but no later than 30 days, they denied claim because they stated the packaged hadn’t shipped yet, again I was able to show it had- wait isn’t that part of what your service is suppose to offer- accurate tracking? Again, I supplied proof and no response. So, I tried again to initiate a claim and they now state it is outside of the 30 day timeframe. Ah, no, all the information was supplied before 30 days, but your lack of an effective app has caused you to not have accurate tracking data to effectively deal with my claim. This service is a headache and has caused me lost time and worse, no reimbursement for the lost item. My advice, save your money and don’t purchase their protection, in my case it has been worthless.

Fhabekchsjskhjfnnebs, May 31, 2021

Unless you are ordering a lot this seems like a pretty pointless/intrusive app to me.

I recently ordered a couple records online and to my surprise got an email for the shipping telling me to download this app. No thanks, I just want the link in the email I can open up to take me to USPS.. you know.. the people who are actually in possession of my package? Only the link in the email doesn’t work if you just click the “prefer to track online” it brings up a broken webpage with no information on it regarding the package. Fine, I’ll download the freakin app so I can see how much longer I have to wait for my package. Now, first thing it wants is to link up with my email? No, I don’t want an app having access to all of my email. Luckily there is a manual “add package/delivery” button thing, cool go to look for the required tracking number in my emails from this dumb app/the online store NONE OF THEM CONTAIN MY TRACKING NUMBER, only a “route” number that apparently is only for when something goes wrong with my package?? What the heck is with this stupid pointless app?? What was wrong with having a link that led you straight to carries page with the actual information? Will actively avoid places that use this stupid thing. Unless you are ordering multiple things from multiple different places and can’t be bothered to look at them individually and also don’t mind having some weird third party having access to the email you use for online shopping, then don’t bother with this app.

forgetitnow., Jul 05, 2021

Perfect App

The app works perfectly, adds orders perfectly, and shows the location of the product in an amazingly specific way. When I had a carrier problem on one of my products, rather than having to investigate the issue further, the app told me exact what suspicious stuff the seller was doing and I knew exactly what happened.The only issue I have ever had is not even the app’s fault so it isn’t very big. Sometimes certain sellers use different apps like AfterShip or instead text you their current progress. Just recently I received a text that my package was in transit, but in the app it still said shipping most likely because that seller was *different* from the others and didn’t really send emails and rather used text. I don’t know how you would implement a text system that doesn’t sound intrusive to the user, so this update is unnecessary but just an experience I had.Thanks for this wonderful app!

Hi lol hi lol hi lol, Dec 21, 2021

Download Page Clearly States It’s Data Mining

USELESS and worthless to the consumer as a tracking app, but very worthwhile for an app developer to collect all your data and sell it. Starting from user age 4 and up! I recently ordered something that required I use Route to insure a package ($1.15 added to order price-what a deal right?). I then got a few emails from Route about my order having shipped but was PROVIDED NO TRACKING NUMBER. The email said to click on the Route Link or the provided Carrier Link to see tracking number. Guess what? The carrier link wouldn’t work. You have to use the Route link and download the app which wasn’t something I wanted to do because it wanted to link up to my email etc etc. That’s when I got the ‘okay Route is a tracking app for all MY info’, not where my package is. But what really did me in was when I received a broken item and Route emailed and ASKED ME for the carrier and tracking number because “THEY COULDN'T FIND IT”. A TRACKING APP THAT NEEDS ME TO GIVE THEM THE CARRIER AND TRACKING NUMBER. So after hunting down the number I gave it to them and they declined the claim as “out of timeframe”. No explanation of what the timeframe is/was but eventually I found the answer after clicking and clicking and clicking around their site. Even the vendor was baffled by Route’s customer service so hopefully they go back to using Shop which in my experience has been near flawless in tracking.

JT Home Tunes, Dec 13, 2021

Thank you Route!

We have worked with Route for about two years. When we first started with Route, the representatives were patient in training the team on their services. In the beginning, the team had many questions, and every time our Route representative would take the time to meet with us via zoom. Route's responsiveness was appreciated because sometimes vendors aren't always responsive.Route is helpful because they cover the customer's order if it gets lost, stolen, or damaged per their guidelines. Since our company is not responsible for lost, stolen, or damaged packages as outlined in our Shipping Policy, the option for a customer to add Route to their purchase makes them feel secure if something were to happen to their package. Route is also helpful because if a customer files a claim about their package, Route will replace it or refund their purchase themselves so that our customer is taken care of and the company saves money."

Lisa from @Bang, Dec 07, 2021

Replaced Slice with Route

I’d used Slice for many years and it improved nicely, but slowly it degraded over time until it was mostly useless. The hunt for a new tracking app began and I tried a few and narrowed it down to this app Route and one other called Shop which is better suited to a phone than a tablet. This app beat them all out and is almost perfect. I can see the location of my packages on a map, copy the tracking number, mark a package as delivered, and submit feedback easily in app for each shipment individually. Pretty good I thought, but not perfect… yet. The dev seems to be making improvements which is better than an app that turns into abandonware. For this reason I’ll submit my own thoughts on what I feel is missing that could make me love this app more than I once did Slice.What is missing is the ability to add your own tracking information when there are mishaps in shipping and new numbers issued. If and when an image for the item being shipped is not correct it would also be nice to be able to browse for and add the right or a better image. I would love to be able to add notes to shipments as well for future reference and flagging certain shipments as important or even being able to pin them to the top would be great. I appreciate the hard work you’ve already put into this app and wish you continuing success with it. Thanks for reading my input!

Loq1, May 27, 2022

This was a fail for me.

I made a purchase, online, from a vendor out of Texas. Got a confirmation of my order and a message that Route was their “new” method of tracking packages. I installed the application, then went looking. I saw my current purchase and some old ones. The only reason I gave two stars was due to a couple of purchases I made from Newegg that showed up. Looking ok so far. To my disappointment when I checked out my recent order it showed my item sitting in a shipping container somewhere near Illinois since August 2021. Route showed no delivery date, just that the order was made. I went to my vendors site to find they showed no order was made, no tracking number and my address is missing. Not able to change address either. I did get a email from the vendor providing another tracking number different from the one provided by Route. This was obviously a problem with the vendor. I then get an email from FedEx that the package was in route and a delivery date. Route knew I had an order from this online vendor but the information was bogus. Not even close to the truth. Route did not show anything about FedEx being the delivery service, no valid tracking number, no delivery date and the tracking history was way off.

Rexxif, Mar 09, 2022

Description

Route is the premier package tracker for all of your online orders. Join over 50 Million people who have tracked their orders with Route. Route connects with millions of online stores and over 600 shipping carriers worldwide, including Amazon, FedEx, UPS, USPS, DHL, and more.

Get shipping notifications that give you real-time status updates on any delivery! NEVER MISS A DELIVERY The Route App brings package tracking and delivery to life. No more wondering where your package is—has it been shipped? Is it stuck in transit? Delivered? Now you can visually track your package’s journey from checkout to doorstep, review previous online orders and handle delivery issues (lost, stolen, damaged) all in one app. “Shopping made simpler” - HYPEBEAST “Your go-to package tracker” - NBC News WHY YOU’LL LOVE ROUTE Track all your packages in one place - Stop searching for tracking numbers in your inbox. Track every order automatically by connecting your emails to Route. Visual Tracking™- Hate searching for tracking numbers? Us too. Route seamlessly connects to every online order and makes package tracking a breeze. Real-time push notifications - Route syncs in real-time with shipping carriers like FedEx, UPS and USPS to provide shipping updates that keep you informed from the minute you checkout until your package arrives safely on your doorstep. Curated Product Discovery - Find the next brand you’ll fall in love with. No more knock-offs. Buy direct from brands you trust. Follow Your Favorite Brands - Never miss a product drop. One-click Order Resolution - Your package never showed up? Damaged? We got you. File a claim in one click from one of our 11,000+ merchant partners and let Route handle the rest. Universal order history - Gone are the days of digging through emails to find old online purchases. Route automatically stores and organizes every order (including Amazon) for quick review and reorders. Unrivaled privacy - Don’t worry, the Route Bot pulls only the necessary information to track your packages, and never shares it. WHAT OTHER SHOPPERS ARE SAYING GAME CHANGER “100% a must have for anyone who shops online” INCREDIBLE! “I love not having to sift through emails to find tracking info. This app is amazing!” PEACE OF MIND “Super convenient to have an app to track all packages from different sources. No more stress over missed deliveries.” Questions? Contact us at [email protected].