Icon Oticon ON

Oticon ON

  • Medical
View in App Store

Oticon ON

  • Medical
2.9
847 ratings
Age Rating

4+

Seller
Oticon
View in App Store

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User Reviews for Oticon ON

3
Poor connectivity

This app used to be flawless, always connecting to my Apple Xs phone. Then Apple upgraded the iOS, and I’ve had nothing but trouble every since! Seems I have to manually connect for each phone call, and then at least one aid doesn’t connect successfully. I work, and heavily depend on this throughout the day. Im an IT guy, and keep things updated. I bought the newest, high end Oticon aids, based on my experience of my last pair. Im thinking of using them (they are in a drawer) to see if it’s aid model related …. Very frustrated!

8INFR, Dec 14, 2021
4
On or Companion?

I wish with the explanation for the use of this app It would tell you the difference between the On and the Companion app. I keep getting notifications to install the new version and when I hit it, it just goes to the download and says open without an explanation as to where the revised app is or what the latest version is. In neither explanation does it tell you the difference or which one you should be using. I can’t seem to tell the difference between the two, but it does tell you that having more than one app on your phone gives you problems with connectivity. Can anyone tell me the difference between the two apps and which one I should be using?

Angelo DeF, Aug 11, 2023
5
I love all the features available through the app

The Oticon ON app greatly enhances the experience of having hearing aids. The “FIND MY HEARING AIDS” feature is terrific as is the “MoreSound Booster” to cut down on background noise when you are in a conversation with several people. I also really like the ‘microphone’ feature where you can put your iPhone at a distance from you and it works as a microphone, making it easier to hear a conversation at a distance.

Annnonmartin, Feb 01, 2022
4
App not working! Now it is!!!

Last 5 months have noticed my app opens with a “Pair your hearing aid(s)” screen with instructions for pairing! They are paired with my Apple iPhone!!! Can no longer change programs or adjust volume with the app! I am using Oticon Ruby 2. Started out very pleased with all of the apps functions, including finding a lost hearing aid, but unless this is resolved, I want be able to recommend Oticon!!! Read another review and followed instructions on unpairing my hearing aids on my iPhone in the Accessibility settings and Hearing Device setting. Did that, put my hearing devices in the charger and took them out to reboot; went back to Settings on my iPhone under Accessibility and Hearing Device and repaired my hearing aids and app is connected to my hearing aids!!! Raising my review to 4-stars!

bgeorgejr, Apr 28, 2022
4
Good - could be great

I really like the app and use it several times daily. Tech Support is fantastic - especially Tishi)!I too have experienced the random mute/unmute and random volume changes, etc. when both my iPhone and iPad are connected. I frequently switch back and forth between my phone/pad and it’s a PIA to remember to keep turning off Bluetooth each time I switch. Also, it would be really helpful if Oticon would inform users upfront rather than each who experience it have to do back and forth with Tech Support to determine the solution. I also would like to have the streaming fine tuning capability on my Opn’s.

Bowdeaux, Oct 14, 2021
1
Connectivity issues

I have completely stopped using this useless app I am a troubleshooter and have been trying to understand the issues with having my More1 aids paired and connected to both the iPhone and iPad and I have found it! The problem is this Oticon ON app. If I don’t have the ON app I can have my aids connected to both the iPhone and iPad and I also have the Apple Watch, I can change programs and volume from any of the three devices without any issues. I can connect to the TV adapter without any issues and still be connected to the iPhone and iPad and watch. The second I introduce the ON app to the mix on either the iPhone or iPad the aids go nuts. I love my More1 aids and there are times I need this app to be able to enable the MoreSoundBoost so I am learning to only use the app when away from my iPad and or TV adapter.

Chuck Kemp, Mar 24, 2022
1
App is stuck

The app is stuck all the time at 18% whether the aid is connected or not. In fact it says it’s not connected, it still says it’s 18% and it is connected. The app is useless. Freezes until it’s re-paired and then only for a short time. Remote control never works anymore. And the hearing aid drops periodically. Sometimes I have toJust put it in the wireless charger for 10 seconds or so and then back in my ear and it works until the next time it drops. Other times, if I tap on it when it’s in my ear it will come back. At the times when I actually have to put it back in the charger, after maybe two hours of use, and it dies – if I’m not home I can’t put it in the charger so I’m stuck with a dead hearing aid until I can get back home For the money, I’m very disappointed. I would not recommend this hearing aids to anyone

copper#1, Jun 19, 2022
3
The app continues to malfunction but the hearing aids are pretty good

Although the hearing aids aren’t giving me the battery life promised, getting about 17 hours max if I do little or no streaming (rechargeable promised 21 hours regardless of streaming), and have done since brand new, that is usually not an issue but the app hangs and requires a phone reboot at least 2x a day or it won’t register the actual hours my Oticon More 1 aids are worn. Today, though I wore them 16 hours +, the app quit working again at 6.5 hours and I didn’t check it, so that’s all it shows for the day, making the app a complete waste of time. It happens every day since the last iOS update when users were promised full compatibility. Previously it happened once a month or so. There is no reason this should be happening and the app should be at least able to access the same hearing aid data the hearing center specialist can see when they check the aids every few months. It should not make a difference if the customer is logged in to the app or not, especially once an account is connected. Read the aids or dump the app.

Countrygirl2of6, May 10, 2022
2
Not compatible with new iOS update

After the new iOS update, the app no longer recognizes that the hearing aids are paired. The phone is paired and I can make some adjustments through the Settings function, but the app is stuck in Demo mode. While your at it in fixing this, how about giving us more control on our hearing aid capabilities. My sister’s app for her hearing aid allow her to customize her external sounds with a graphic equalizer and directional filters. My old Starky hearing aid allowed for this as well. The Speech in Noise mode on the app actually makes it worse to hear a woman’s voice in a crowded room and my wife is getting very frustrated. Wants me to ask the VA to revert to the old Starky pair.

FenFamWill, Mar 20, 2022
4
Slow but works

I would give this app 5 stars if it weren't for the fact that the app doesn't stay connected to my hearing aids all the time. When I open it to control my hearing aids, it takes a long time to connect to them, even though they are already connected to my iPhone. Otherwise the app works well and is easy to use. It's the only control that lets me adjust the volume on each aid separately or to just mute them (like when I'm using a hairdryer or food processor). There are controls built into the phone and buttons on the aids themselves, but they control both together always. And the buttons on the aids require pushing multiple times to the lowest volume. So I think this app is worth keeping. Developers, please don't ruin it like other hearing aid app developers apparently have done. I studied their reviews to get a feel for what other brands might be like. I think I'll stick with Oticon for a while longer.

Gaelic Girl, Aug 15, 2022

Description

The Oticon ON App provides discreet remote control of your hearing aids, letting you adjust the volume of your hearing aids independently, switch between listening programs, keep an eye on your battery level or even help you find your hearing aids if you lose them. The Oticon ON App also enables you to: • Use your device as a remote microphone and get better access to the voice of another speaker in noisy environments • Access specific programs designed to help you move your attention away from your tinnitus - if enabled by your hearing care professional during the fitting session • Handle wireless accessories paired with your hearing aids; control multiple TV Adapters, or devices such as Oticon EduMic or ConnectClip which can be used both for streaming and as remote microphones • Fine-tune the sound when watching a movie or streaming audio using the streaming equalizer, for a personalized listening experience. The streaming equalizer is available for all Oticon Bluetooth hearing aids except Oticon Opn and Oticon Siya. • Set personal listening goals and follow your daily hearing aid use through HearingFitness™ • Connect to a wide variety of Internet-connected solutions through the Internet of Things The Oticon ON App is compatible with all Oticon Bluetooth hearing aids.

Depending on the hearing aids and the mobile device you are using, you may or may not have access to all features the app offers. We recommend using the latest version of iOS. To check the latest list of compatible devices, please visit: https://www.oticon.com/support/compatibility

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