Optum Specialty Pharmacy
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User Reviews for Optum Specialty Pharmacy
Not functional
If you’re trying to refill a prescription, the app and desktop site are useless. All I can see is my order history under “Specialty Pharmacy Overview.” I’ve refilled online before with no problems, but clearly that functionality is gone. I will go back to refilling over the phone, which I feel overloads their already busy customer service.
Not a native app
This app in the past used to be usable. It is a web wrap app, not native to iOS hence the bad reviews. At this point I have to go through a web browser to make payments for my meds; I get errors if I try to use it through an iOS device. Ordering my meds works pretty well- but the experience is horrible. Trying to pick a date for a specific delivery is way easier on the browser. So fine to use if you are in a pinch; otherwise expect to get on a laptop or on the phone with customer service to correct errors if you use this app.
Get with the times
This app is horrible! Never remembers who I am even though I check “remember me” when I sign in. Not TouchID enabled. Not ApplyPay enabled. Most recently, wouldn’t let me sign in at all and took me to a user I’d recovery screen and after I entered my information still couldn’t find me. In addition, the app loses track of my prescriptions eligible for refills. I’ve started with the app only to end up having to call in 50% of the time to order a refill. If you can get into the app, the app is not user friendly.
Crappy app, crappy companyzz
This app is equally as bad as the crappy Rx coverage. When it first came out it sucked. Wouldn’t work at all. Always said that it didn’t recognize your Health Id. After an update (or two?), it worked & worked great. It was so easy!! Apparently they’ve updated it or done something to it, bc it’s back to sucking once again. If you can get the app to actually accept your log-in & pw, it now tells you “Our records indicate you don't have access to Optum Specialty Pharmacy.” Which of course I do & have had, for the past 8 years. Oh & the best part, IMO?? The optumrx specialty website is now doing the exact same thing..One would think that money saved from shifting more costs of meds to the subscriber, that they could actually have an app, (or website), that would work. I hate this company. OptumRx does not care about their subscribers, they are all about money, regardless if you can afford to take the medication that’s best for you or not. If I could I would give a zero star rating.
This worked for me
After reading the very negative reviews I was trepidatious about using the app. I tried it and it looks like it worked. I guess I’ll see next week if my meds arrive!!
Totally Useless - Should be zero star!
Zero difference from the browser version and same result - still cannot place the order even though all information is complete and all profile data is up to date. Place order button just turns from dark blue to light blue and nothing happens. The exact same behavior on the browser version. I end up calling anyway and the person on the line tells me that everything is complete and should work - until it doesn’t. Please spend more time doing QA on your product before you release it. This shouldn’t be this hard.
If I could have a zero rating I would
Every time I go to the app I have to change my password at least 3/4 times to get it to work. When I finally do get it to work, I get a generic userface with all letters and some wonky symbols telling me I was signed out due to inactivity. (I WASN’T ABLE TO SIGN ON, how can it tell me I was not active?!?!) I have a new phone, so it can’t be old software/hardware! No app, no med, looking elsewhere
Web Wrap App
This is isn’t a native iOS app; it’s just the normal website wrapped up as an app. This might not necessarily bad, but in this situation, it’s just terrible. The website is almost unusable when accessed through the app. It loads slower, it’s less responsive, and some of the links fail to work altogether. Save yourself the trouble and go directly to the website.
HORRIBLE
Do not use this app or pharmacy. Customer service is a nightmare and it’s almost impossible to get an actual human on the phone. I placed an order for my medication, received a confirmation email, and checked the status on the app. The app said the order was completed but my medication never showed up. They canceled my order and never contacted me. Now I’m going to be a week late of my dose. If you value your health, please for the love of god go somewhere else.
Pleasantly surprised
After reading the reviews I was so disappointed to learn the app didn’t work. Since the phone calls every two weeks drive me insane, I thought I’d try it for myself. I’m so glad I did. Everything was perfect, my medication is ordered and on it’s way. There were no glitches and it took me 2 or 3 minutes to place my order.
Description
Utilize our mobile app to help manage your prescriptions and treatment of your condition. Request refills, schedule delivery dates and track your order status. Manage credit card information and make payments.
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