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User Reviews for NYS Wallet
So very very bad
My name is Lesley Andersen. I am usually called Les. Sometimes my first name is misspelled ‘Leslie’. Sometimes my last name is misspelled ‘Anderson’. When I tried to claim my pass I entered my full legal name. The app couldn’t find me. So then I tried the 5 other ways in which the various spellings of my first and last names could be combined. The app couldn’t find me. So then I tried just ‘L’ together with each of the possible spellings of my last name. The app couldn’t find me. So then I reached out to app’s help service. They advised be to try again, being careful to spell my name correctly. Are there people for whom this is actually useful advice?So then I gave up. Now fast forward a couple of months. Today I was scheduling an unrelated appointment on the website of Weill Cornell, from whom I had gotten my vaccine shots. While on this site I noticed that my first name was listed as ‘Lesley W’. W is my middle initial. Hmm. So I tried the app again, entering my first name as ‘Lesley W’. It worked perfectly. As a professional software developer, I am appalled by the lack of thought that apparently went into the design of this app. And as an ordinary citizen I am offended by a customer service response that says, in effect, ‘do it again and make sure you do it right”.
If I could give it no stars, I would
I downloaded this app when I first got my vaccine and the whole thing hadn’t worked. I figured maybe it was because I just got my vaccine and not all records are as speedy as one may hope. So I requested a review, left my email and I deleted the app and decided to wait a while. I downloaded it again today (3+ months since I’ve gotten my vaccine) and tried again since I hadn’t heard anything through email or phone about the review. Of course, it didn’t work for me but it worked for my father who got the vaccine on the same day as me, at the same time, at the same place. So obviously it’s not the records considering my entire family has the pass on their phone now and we all got it done are ours the same time in the same county. I sent in another review request form and I can guarantee you I will not get a response from them regarding my information because I’ll bet there’s no one even working on review requests. Fix this problem because I know I’m not the only one that’s having it.
Excelsior pass plus not working
Had to wait an extra day to get the Excelsior pass app to work the first time I used the application where it made it seem like I already entered my information in and got blocked out. With the updated Excelsior Pass Plus version, I was vaccinated at a local facility not a state one so it doesn’t seem to work as it said it doesn’t have contact info even though I already obtained a regular excelsior pass already and it has all the correct information. Poor implementation of application and it does not seem useful at all. I submitted a request to report information online and it says I need to contact initial vaccination provider but the information is correct as I got the regular Excelsior pass already so I would be forced to use the existing CDC card if the Excelsior pass is not used but Excelsior Pass Plus is.
Worked great for us!!!
I tried to get the pass 1 week after I was fully vaccinated & was informed that I was trying to put my info in to early to receive it. Fast forward 2 weeks later tried again and BINGO, worked like a charm. It expires in one year from the date I received my second vaccination, which is fine since no one really knows if these vaccinations will need boosters, or whatever, in the near future.3 days later I did the same for my hubby so he could get his pass on his phone and had Zero problems with getting his pass either. Making life soooo much easier to wine & dine, or whatever. Stay safe all!!
No records found, no help
I have been unable to retrieve my vaccine pass, after multiple attempts and checking the information against my vaccine card, even though I received my last dose well over a month ago. Looking through the reviews here, this seems to be a very common problem, and likely related to problems in entering or maintaining the data in the state vaccine database. That’s to be expected with a vaccine system started up so quickly in an emergency. The problem is that support for correcting the data and retrieving a vaccine pass is slow or nonexistent. I am still waiting for a response beyond a form letter from the Excelsior pass support team, and it is notable that while the developer has responded to several reviews here, the developer has not responded to any complaints about unretrievable records. I don’t expect the state database to be perfect, but if it can’t be corrected to be accurate, the system is useless. It’s too bad, because this sort of app would be a great help for New Yorkers and businesses—if it worked.
After the Mandate, the app works perfectly!
Ok so the app designer must have gotten paid per the features the app is supposed to provide, because the stupidity of having two different passes in the app is unnecessarily redundant. The only difference between the two passes is the original can be added to the Apple wallet app for a quick access and expires, but lacks the complete information (number and dates of vaccinations, etc.) that is provided by the pass plus, which cannot be added to the Apple wallet but doesn’t expire. Streamline all the features into one pass that has easy access. And instead of requiring to take out your ID, why not allow an initial scan of your ID as a second step once you have the excelsior pass, to display with it? Less risk of having to rush through pockets or purses to find said ID, only to lose themDEVELOPER RULE:K.I.S.S.: Keep it simple stupid!
Easy to use but expires after a month
Only giving it 4 stars due to incorrect information that I had to enter at first. It gave me different counties where I did not get vaccinated at. I got mines in the Bronx and the only one in nyc that came up in was queens so I went with that one and got my pass. Also it seems to expire after a month. I know the app just came out so there’s gonna be some issues at first but hopefully this is one of them they can address moving forward. Other than that I haven’t had the time to use it yet but it looks easy to use. It’s super convenient as I don’t have to carry the physical card with me everywhere I go
Must reenter information every day
I downloaded Excelsior NY Pass w the understanding that this will be the standard vaccine pass for NY state. I downloaded both the regular blue pass and the white Pass Plus. After a few days, I needed the pass for entry to a museum, and upon opening the app, found my passes gone and the “no active passes” screen. In a panic, I reentered my information and received new passes. I now do this every day. Downloaded passes, despite expiration dates—and no expiration date for Pass Plus—last no more than 36 hours in the app. In order to ensure the pass is there when I need, I have to check the app repeatedly and enter the info again as soon as the passes are removed. Every day. Deleting and reinstalling the app does not fix this, and the problem carried over into a new iPhone. Extremely annoying.
Works as promised
I got my pass on the website and was able to add it, from there, into Apple wallet, to screenshot it, to print it, to save it as a file, and to download this app and add it to the app as well. Overkill, maybe, but I don’t know yet which will work best for my needs so I tried them all, and they all work. So you don’t actually need this app to have an Excelsior Pass, which a number of complaints don’t seem to understand. It’s just an added convenience. My one problem had to do with the pass itself, not the app. I counted yesterday as 14 days from my second vaccine but couldn’t get a pass until today. I figure I miscounted because I got my shot early in the day?
Every interaction with this app is a failure
The app frequently just LOSES my passes. I’ll go back to the app to show one at a door and they’re all gone. I can re-add them but it takes a few minutes and involves putting in all of my vaccination dates, etc over again to confirm everything so it’s a huge pain.Making this so frictiony is hugely negligent because it encourages people to use less secure/verifiable methods like screenshots, which undermines the whole point of having an app like this and reduces trustworthiness of vaccine proofs overall.Today the app just gave me a notification to retrieve my 365 day pass and I clicked the notification. To my amazement the app actually loaded straight to it without trouble. I was ready to think maybe they’ve improved it, but of course clicking the “add to wallet” button just throws an error. Lol. Still just the same crap.
Description
Made for New Yorkers. Powered by New York State. ◦ New York State Wallet is a safe, secure, and accessible mobile app that brings State-issued digital passes, licenses, and records directly to your fingertips in one convenient place. The New York State Wallet is designed to keep New Yorkers moving and connected. ◦ Led by the success of Excelsior Pass Plus, New York State Wallet is expanding to include additional State passes. ◦ New York State Wallet is a free, multi-language, easy-to-use system that can be accessed by all New Yorkers anytime, anywhere. ◦ Similar to a mobile airline boarding pass, New Yorkers can store passes digitally on their smartphones to present as desired. ◦ Passes such as Excelsior Pass Plus and NY State Parks Empire Pass can be retrieved from participating New York State agencies.
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