Neighbor

Name: Neighbor
Rating: 4.68343 (4514 reviews)

Lifestyle

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Neighbor

Lifestyle

4.7

4.5K ratings

Age Rating

Seller

Neighbor Storage, Inc.

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User Reviews for Neighbor

Wasted my time

I have had great luck with Facebook and facebook market place but thought i would try this out since it specializes in storage. I have found Non existent customer service. Most of my ads were rejected with no reason given as to why. So i spent all that time typing the ad and taking pictures and posting pictures only to get rejected and then not knowing what i need to change or do differently to get accepted. Then when i did finally get an add to get accepted, i hardly got any inquiries and i followed all the recommendations given by the app. I tried this for months, and only got one tenant who only stayed for 1 month. Meanwhile i have tons of storage tenants from facebook that have stayed long term and paid more. This app is supposed to specialize in storage, yet it cant even do as good as facebook that doesn’t have anything to do with storage. I have not found this app to be beneficial in any way. They claim to insure both parties but you never really know how that will play out until your in a bad situation. So i don’t personally trust that. And neither does anyone that i have talked to. The few people that have reached out to me didnt even want to go through the app because they didnt trust it and they already had their own insurance that they trusted. I did get the one person to go through the app but again that only lasted for a month. Alot of work i have gone through making posts only to get denied and alot of work to only gain one tenant for 1 month.

gdiodt, Jul 08, 2023

Host unresponsive

One star because a zero is not available. I had high hopes for storing my car for the winter. The host was close and reasonably priced. I signed up and made a reservation and was eventually contacted by the host. Ever since the initial contact it has been one excuse after another why I couldn’t meet, and finally no response at all. He took my money and left me hanging. I went to the address and no one was there, and I have no phone number for him. I’m very disappointed. Time wasted.Update from one to two stars since I was refunded. I was able to get a refund from the app after reviewing my messages with the host. All in all it was a big waste of time for me. I can’t imagine how long it would have taken to get my car back if getting it stored was this difficult. After this I contacted a second host who responded within 24 hours, instead of the six hours posted. I told him I would go ahead and reserve if I could move in the following weekend. I received no reply from the second host, so more wasted time waiting.

he took my money, Dec 21, 2022

Parking on Van Nuys ,CA.

Buy parking for my box truck . No gate, no camera nothing. I pay 280$ including small coverage from site neighbor . On second week some crazy people cut catalytic converter . The coverage should pay about 5000$ depends from damage and working job . Almost one month I am waiting for compensation. Avery week answer the same your case in process . I am put just two stars because I don’t know if they pay or not . But any case if they will ignore my problem more . I have to beginning process…. I don’t have full objective review for now . But looks like they don’t want pay . So probably this information will be useful for new people. Because if that site not looks safety. You can not be sure if they pay compensation even you take that option from them . So be careful.

Iakiv Shvydko, Jan 20, 2022

Super convenient and a way cheaper option!

My husband and I Made a last minute decision to move and we needed to find storage really fast( like within 2 days). We were looking into bigger company storage units that were just way out of our price range. Then I heard about this app from my brother and we decided to look into it. We found tons of listings nearby us so we wouldn’t have to travel out of our way and at such great prices we could afford! I requested a basement and within an hour the owner responded accepting my request. We were able to message him through the app right away to start making plans for the quick move. It was all so smooth and extremely convenient. The parts that I love the best about this app is that you do all of the payments and messaging through the app so you don’t have to worry about getting information from the other person. I would recommend this app to anybody who wants storage space that is cheap and can easily be found right next door to you.

JenHyAd, Feb 11, 2019

More fixes to work on

Here are some updates/fixes you need to make: (all from mobile version)1. You need to resize and hold our images. Because we crop an image on our phone and upload it to your app, it shouldn’t be all too big for your app and parts cut off for our viewers. You need to hold the size and make them all one size on your end. Furnished Finders hadThis same issue in the past and fixed it. So you should be able to as well2. We need the ability to move our images in the order we want, easily. Hold and move. 3. We should have a comments area under the image and be able to easily write/type on it while using the mobile version 4. You need to hold our paragraph separations on the descriptions...not jumble them all together as one gigantic run on statement. Looks very messy and puts us in a bad light to clients. 5. If we start a draft, I don’t want to keep seeing it on the top of my page. It was a mistake. How can we get rid of it? 6. You need a way to do add-ons for extra costs, earnings and products to offer. 7. You need to consider allowing higher price caps It’s should be natural supply and demand. My place is near a college. Four blocks away is not the same price as two blocks from campus. Zip codes aren’t the answer for all caps. You have some growth to go. Keep up the deduction toward it.

Mr.rich boy, Mar 11, 2020

This app allows misogynistic, homophonic men to host!!

If I could give zero stars I would!There’s been quite a few postings and the locations are VERY misleading. A host we picked that seemed to be a quiet private storage ended up being more of a junkyard where the host actually lives (he did not tell us this until he started yelling at us) and has a hidden food truck where he sells food illegally. He did not disclose he lived here and any rules/expectations he needed us to follow. We made sure to ask. The only thing he said was to inform him ahead of time when we’d be going so he can meet us and open the gate. As well as no one could live in it. We informed him the 2 times we went as he requested, but he became very hostile when we got there the 2nd time because we were disturbing his peace. I didn’t know he lived in that junkyard. If it was an issue he could have said so before we confirmed if the timing would be good and left to the location we stored our RV on. This app allows misogynistic, homophonic men to host! If I would have known we would have been yelled at for coming before dark to see the RV I have in storage I would not have even bothered with this app.DON’T WASTE YOUR TIME OR MONEY! Please use a regular storage unit. This app needs to hold their hosts accountable!!! Horrifying experience. Please don’t waste your time or money. We are taking this out and never using this app ever again.

Nanna15Df, Jun 15, 2022

Unprofessional and Fraudulent Business

Horrible customer service and fraudulent business practices!!! I booked my storage for four months and used my Apple ID to create my sign in for my account. I was signed out of my Apple ID login and the only app on my phone not working was the Neighbor app. I contacted customer service for assistance to find my account to update my billing payment. They were rude, unprofessional, technologically not trained to find my account and I lost my entire condo personal belongings. Only way to get assistance on my account will be driving 6 hours to Orange County on a holiday week to arrive in person to speak with my renter of my storage. They require appointments every visit and they can basically do anything they choose with your belongings of value so there is no safety, insurance or paperwork sent to you to identify your storage space. DO NOT RENT WITH THIS STORAGE COMPANY!!!!!

OCMomoftwo, Nov 21, 2021

Terrible service

in my case, I used this nasty company to leave my car for the time of the move in the parking lot of an absolutely unknown person to me, for which I paid $ 70,50 for one month of parking, after my car stood on it for three weeks I took my car earlier for a week of the paid period, I notified the owner of the parking in advance about this, after I took my car, I asked him to close the contract since I would not need his services in the future, to which he replied that I, on my own, should cancel (why cancel, I did not understand, it seems to me that it was logical to close) in general, I tried to cancel it on my part and I was asked from the app to pay an additional $ 65, I did not cancel and waited until the end of the parking period. today they charged me $ 135,60 twice, after which I made a decision that these are ordinary scammers, do not download this application and in any case do not use their services, they will find a way to deceive you by deceiving extra payments and adjust them to this situation own rules. Terrible people who own that business.

polkoploip, Dec 12, 2021

Deceptive company and hosts are SCAMMERS

I don’t typically write reviews for apps but I think it’s important to warn potential customers since this company caused thousands of dollars in damages to my car. Hosts are not vetted. Left a barely 2 year old car in pristine condition in a “garage” for 1.5 years since I needed to temporarily relocate due to Covid. When I retrieved my car it arrived covered in leaves and dirt several inches thick along the windshield. There were even cigarette butts under the wipers. There are STILL leaves and dirt inside of my ventilation system. I had never left my car outside for any extended period of time since I lived in an area with indoor parking. The host clearly didn’t store the car in a garage otherwise there is no way it would be covered in debris to that extent. The host even had the audacity to charge me to “clean” my car halfway through the storage period. After I cleaned as much of the debris as I could I realized that the paint on the car had become so damaged that it was no longer even glossy. You could see the paint loss from being constantly rained on. It will cost thousands of dollars to fix. Even though I had paid for an indoor garage storage he had stored it outside the majority of the time. I’m devastated by what the host has done to my car. Neighbors response to this was that they didn’t care. If you want major damage caused to your items and still have to pay the rent of the storage space then this is it!

ramby r, Mar 03, 2022

Waste of time

I own a property in Southwest Atlanta a few minutes from the airport. Theoretically, perfect for individuals needing a place to park a vehicle long term for travel or storage. I have had a profile on the app for over a year and have received multiple inquiries. Unfortunately, every inquiry can be categorized into two groups. The first group is the homeless individuals looking for a place to park and live. (Van life= glorified homelessness). The second group is people that either can not read or can not follow simple instructions. The app lets you list how often the individual can come by and I selected “once a month” yet when the individual inquires about parking they ask to visit 4x a week. Several times a Neighbor representative called or texted about responding to the people that clearly did not read the posting. Lastly it’s not simple to delete the listing. Avoid this app and just use Facebook marketplace.

Rickeylu, May 24, 2023

Description

Are you in need of storage space for your boxes, furniture, vehicles or business supplies? Download our app and book storage space in seconds! FIND STORAGE On Neighbor’s storage marketplace, you’ll find people renting out unused space in their garage, shed or driveway.

Indoor spaces are great for your boxes, furniture or business supplies. Outdoor spaces are perfect for cars, boats or RV’s. Garages are great for vehicles and things. Benefits – compared to a traditional storage unit: 1. Cheaper, up to 50% 2. Closer, in your own neighborhood 3. Help a neighbor, not a large storage corporation 4. 6x safer. For extra peace of mind, purchase an affordable property protection plan. 5. Save $1,000’s per year 6. Convenience of an app 7. Help the environment. Neighbor utilizes existing buildings, and eliminates the need to construct new buildings. Neighbor is quickly spreading to every town in the US.. We are the only storage company with happy customers in all 50 states! APP FEATURES FOR STORAGE - Browse storage spaces across America - Book a space in seconds - Payments are easy, secure & automated - Message storage hosts directly - Purchase affordable property protection plans - Leave reviews and feedback for storage hosts - Refer friends to Neighbor and get paid We are on a mission to solve our neighbor’s greatest challenges. Self storage shouldn’t be expensive, inconvenient & risky. It should be affordable, safe and close to home. In fact, it should be like it never left home. Store with a neighbor today! EARN $1,000’s PER YEAR AS A HOST Looking to earn $1,000’s per year as a Neighbor Host? Download this app! Easily list your unused space on Neighbor and start earning. Popular spaces to rent out include your garage, driveway or unpaved lot. You decide the price, who rents from you, and the times that renters can access the space. Neighbor automatically transfers payouts to you, and manages safe communication between you and your renters. And remember, it pays to be a good Neighbor! APP FEATURES FOR HOSTS - List spaces for rent in minutes - Set a price - Approve reservation requests - Message renters directly - Connect bank account to receive secure, automatic payouts - Refer friends to Neighbor and earn extra cash FEATURED IN: The Wall Street Journal, Business Insider, and TechCrunch & Inc. Let Neighbor help you find the cheapest, closest, safest storage today. Shoot us an email at [email protected]!