MILITARY STAR® Mobile
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User Reviews for MILITARY STAR® Mobile
Worst App Ever Used........
This is easily the worst app I have ever used. As an iTunes app intended for use by Apple users, why would you make an app incompatible with Apple’s Keychain? First, it doesn’t recognize that Keychain has a user name and password for the Military Star. Then when you force it to utilize Keychain it still fails. Sometimes it won’t recognize that there is data entered despite displaying characters, other times it just does nothing when you select a Keychain to enter. Second,TouchID does not work and nothing shows up in settings that allows you to turn it on. I can’t even log on that way! While I don’t have FaceID, I can only assume it is the same from the number of complaints I see. I still have to log on via a web browser which defeats the purpose of actually having an app. Lastly, who creates an app that can’t be rotated and viewed in landscape mode?I am not surprised that it appears AAFES didn’t check the app they paid a developer to create, they aren’t really known for their customer service or attention to detail. You would think that when finally catching up to what nearly every other financial institution has been doing for the last 10-15 years, AAFES might want to get this one right.Come on folks, we were all really looking forward to this one! If it starts working I will absolutely change my ratings.
APP Easy to Deal with the company not so much
Bought a firearm on sale and the same day I got the card, I got discount from having the card and was told that I would get a discount later or just call the customer service. I didn’t got the discount and the store doesn’t return firearms to sell again to apply the discount so the manager called the company and until this day they keep telling me to “check next week” and I never got the discount
Overall Good
It makes my financial management way more convenient. However, the Touch ID login option does not work properly. Please check on that and fix it, then I will update my review after the latest updated version. Thank you.
Still buggy
I have an iPhone 7 and I just downloaded the app. The challenge I’m having is whenever I go to enter my password, the Field for the password is blocked so I can’t see what I’m typing.When I login via the web it works perfectly but whenever I try to login with the app it is difficult because I can’t verify what is being typed on the screen.
Super Convenient but could have more
I’ve been long awaiting the day Military Star Card came out with an app to make card payments by phone and I love that it’s finally happened. Only thing I’m confused about is are the rewards going to be strictly mobile from now on? Or are $20 rewards gift cards, for example, still going to be sent? If so, is there a plan to allow us to update our billing address in the app?
Please add Apple Wallet functionality
I am able to log in with Touch ID on my iOS device, but wish I could have access to my card in Apple Wallet. I live in an area hundreds of miles from any exchange or commissary, so never cary the physical card on me. It would be nice to be able to pay with my Star Card when I randomly travel to an area that has them. Aside from that issue, I’m happy I can at least pay my bill from the app.
I concur worst app ever!
I would really believe no one or very few people use this app( if even possible to log on) to conduct business with the online exchange. Seems beneficiaries just login on internet because mobile app is broken and not a viable or convenient solution. Not hard to believe in this day in age that hard earned beneficiaries dollars are not being spent properly again or the product properly vetted or verified in good working order. What ever happened to quality control, I guess it would explain a lot of the problems in the headlines lately. And I guess no one really cares anymore. P.S. don’t attach any response to this review like the others unless it includes a list of all people responsible for this cluster called the military star app.
More about card then app
I’ve had a zero balance on the card for a long time, years. I recently made a large purchase and paid of 2/3 of the price immediately and planned to pay off the rest later in the month before the balance was due. 3 days after the payment I made on the app a reoccurring payment that I had set up a couple of years ago also went through which gave me a credit on the account of several hundred dollars. No notification was sent to my email about this reoccurring payment before or after the payment went through. I just noticed when I checked my bank account balance a few days later. Why didn’t the app remind me of an out dated reoccurring payment and why didn’t it just take out enough to make the account a zero balance? This card and app is so outdated I will no longer use. I called and requested a refund and will now have to wait a couple of weeks (7-10 plus mail time) to get my money back which I didn’t even owe them. The lady helping from customer service was very nice but this credit card system and all is a mess. I ended up just cancelling the card on the same call because of the inconvenient situation the outdated system put me in.
Great App
I love this app, it is easier to pay through the app then on the computer or in person. However, I wish there was a way that allows notifications via text or email about payment confirmation, due date and set a reminder of when to pay and when posted. Overall it is a great app and I have had very little issues with this app. Thanks
Needs one more thing
The complaint the user had on 6 January is fixed!! Yay, now can we get the card in Apple Wallet? Also can the rewards be loaded onto the app for use or just show up at the register so that the card owner can be asked if they want to use the rewards at that visit. I shouldn’t have to leave the register and go to customer service, if I forgot the card. For just general use, the app is good now that the TouchId debacle is fixed.
Description
Access your MILITARY STAR account from virtually anywhere with the MILITARY STAR Mobile App. With this app you will be able to check your balance, pay your bills, track spending and rewards, find offers, and enjoy features available only in the app such as biometric login and push notifications. QUICK ACCESS • Log in fast with Touch ID or Face ID, when enabled (available on supported devices) MANAGE YOUR ACCOUNT • View your available balance(s) • View and track your spending • Make a payment • Stay informed with push notifications, when enabled • View and track your reward points • View your current and previous six statements • View your previous six payments • Leave feedback on additional features you would like this app to do MILITARY STAR OFFERS • Discover and explore MILITARY STAR offers Information Seller Army & Air Force Exchange Service.
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