Icon Mi LUMA

Mi LUMA

  • Utilities
View in App Store

Mi LUMA

  • Utilities
1.7
514 ratings
Age Rating

4+

Seller
ATCO Technology Management Ltd
View in App Store

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User Reviews for Mi LUMA

1
No sirve

Este app no sirve cuando realmente lo necesitas, aveces tengo acceso a mi cuenta y la mayoría de las veces me dice que no tengo cuenta, cuando si tengo una cuenta. Se me va la luz y trato de entrar para dar un reporte y ese día no me funciona el app, necesito un bill de la luz y ese día no me funciona el app. Realmente no sirve. This is my second review this app DO NOT WORK AT ALL Right now I have an outage I can finally login into the account im going to report my outage and it do not let me do it because I don’t have internet connection. This is so absurd I have no idea who is te tech for this app but have 0 in common sense.

Cana!!!!, Aug 17, 2021
1
Get the app/website to work

Just downloaded this app so I can get familiar with it. I need to be able to see and pay my elderly mother's bill. I can't even create an account. Good grief! I thought AEE's website was crappy but at least I could see and pay her bill. If this is a sign of what Luma has to offer, Puerto Rico is going to be far worse...and I didn't think that could be possible. I mean, how long have you known you were going to screw the residents? At least you could get the frigging website/app to work properly.By the way, will we EVER be able to rate an app with "zero stars"? Wondering because this app DEFINITELY deserves it.

Cyn1231, Jun 07, 2021
5
App is super easy, doesn't save payment methods.

The app is great and super user friendly. Only thing that can be improved is allowing us to save banks and cards on the account so i don't have to look for my credit card every time

Grey_sin2016, Jun 07, 2022
2
Bad bad and bad

For a company making millions of the backs of Puertoricans and keep raising its rates constantly and a bunch CEO’s with the main one having a salary of 1 million +, you would think that the app at least would be decent. It’s slow, it lacks a lot of functionality, and it forces you to log in every single time. There’s no option to save account or use Face ID to log in. I gave it two stars just because once you actually do log in then you can pay the bill, download pdf and “see outages” at its own slow pace.

JashDe, Feb 03, 2022
4
Better with every new version

Improvements are comming along. Many low ratings are from users that are not following the instructions on how to create an account!

Manflaco, Sep 09, 2021
1
The irony

Apparently the app’s functionality is a direct reflection of the company’s efficiency—it would be funny if it wasn’t so tragic. This year alone, because of the constant blackouts and energy instability, I’ve lost an iMac, two heavy duty battery backups, a drying machine, two fans, and a lamp (probably more things, but those are the items I can confirm). I also hired an electrician (perito) to check if the problem was on my side—it’s not. Price for service keeps going up, but the quality keeps going down.

Mariana dT, Jul 30, 2022
4
Good but Cannot report outage

Useful to see accounts, bills, make payments but never can report an outage online for my account! Curiously can report my mom’s outage in her account but not mine in my account! Please fix!

Mlpabon59, Sep 14, 2021
1
major problems

I don’t know if it’s just me, but EVERY single time I want to log in to pay my bill, I have to change my password because it claims that my password (which I double check) is incorrect. I can even change my password in a browser, and then go to the app and input the new information, and it still claims that it’s wrong. I have to recover my account every time I want to pay. I wish I could complain about having to log in every single time, but I can’t even get that far with it. Not to mention the customer support is practically non existent, as I have complained about this before.

ogsnailboy, Apr 10, 2022
5
PDF bill

I can’t retrieve and see my e bill in pdf format. Says I don’t have internet connection. Can’t see the complete bill!!!

Rod562, Nov 14, 2021
5
App getting better

Although I noticed some lack of features like signing in with touch id. Etc. App has been evolving for the better. There’s no loss of saved credentials between app updates and everything has been working relatively ok.

Rogue_Agent, Dec 17, 2021

Description

Mi LUMA is LUMA Energy’s new customer app. You can register with a residential or commercial account, the last 4 digits of the social security or employer identification number on the account, and a valid email. However, if you already registered for Mi LUMA web, our online customer portal, there is no need to register again in the app, you can use the same username and password to sign in.

After your first sign in using your username and password, you can choose to use Face Unlock, your fingerprint, PIN or keyboard pattern for future sign-ins, making signing into Mi LUMA easy and quick. Once signed in, you will see the Dashboard with the current balance of the electric service account your registered. With a single tap, view the Account screen, with all your current account information, including the total amount due and payment due date. View and download your current bill in PDF format. Pay your bill using either a credit card or a bank account. Payments made through Mi LUMA app are credited the same day. The Mi LUMA app also provides a 12-month history of bills and payments, outage viewing and reporting capabilities, and an extensive set of frequently asked questions (FAQs) to help you in the transition to LUMA Energy. Simply download the free app and begin enjoying the convenience of doing all of this from anywhere 24x7.

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