Louis Vuitton
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User Reviews for Louis Vuitton
Bad service
They had my mom waiting for 15 mins in the custom service looking for some that speaks Spanish and after all no one speaked Spanish and then they told my mom they were gonna give her over night shipping for free because she called on monday there was another problem on Monday that’s how she got the free shipping but today is Thursday and they said it was gonna come In on Wednesday then she waited and it didn’t come and today she called and they didn’t give her no tracking info then they said it was out of stock even though she already ordered it when it was in stock and she wanted a refund so we could go to the store and buy it and they said it would take 2-7 business days that’s ridiculous!!
Low Quality Tech for Such an Expensive Brand
The Louis Vuitton app is horrible. Such low quality app technology for a company with such an expensive price point. Very buggy; constantly logs me out or requires me to log in multiple times. Can’t access my wishlist half the time. Items disappear and reappear in my shopping cart without touching anything. Whenever I update personal information in the Settings section it never saves. Overall not a great online shopping experience to purchase from LV given I live in an area where there is no boutique close by. Disappointing.
Care service appointment don’t bother
I downloaded the app after I talked to a advisor over the phone. My GM never full is defective when I used it the first time. . Unfortunately it was over the 30 day return period. I was told I can find an appoint on the app to get it repaired. What a joke! It has been several weeks, I tried to book it through the app, it was either “ no appoitment available” or a blank page. A $2000 purse ? Should I expect a better service ? I won’t be so stupid any more in the future.
Purchases
The app does not correlate with the online or store bought items. Items I have purchased in the store so not populate or reflect on the app. Which would make you unable to start a repair on you own . Other glitches such as my profile updates made online do not reflect in the app. Showing me as Mr. abs not Ms. in two different areas of the app. App is updated to current version.
This App is SO SLOW!
Whereas other online shopping apps taking less than a second or so to navigate through and load a page, this app’s U.I. takes anywhere between 30-60 seconds to load, if it even loads at all in some instances (especially when clicking on the shopping cart). Also, orders are missing from order history, and don’t reflect the most current order status. For a company worth hundreds of billions, it appears they’re not investing anything in optimizing the customer experience within their mobile app.
App Feedback
Decent app that I really just use to discover pieces and then contact my SA to order. It is organized in a very simple way to browse products. My only complaint is regarding the find in store function. While the website lets you filter the store list to only include locations that have the item in stock, the app has no such filter. It just gives you a list of stores near you or around the world. Wish they would fix that.
Email address
I was not able to change my new email on the app, I then called customer service. I was informed due to security reason. I had to go into the store to change my email address🤦🏻♀️. My “LV app” still did not reflect the change in my email address. I logged out and attempted to log back into my email address. I called customer service again, their internal system has my new email address but not “myLV” app. Terrible app!
Love the fact that LV has an App!
Louis are my collectibles. The only luxury brand that I support and wouldn’t mind spending the money for. They will always be a timeless collection! The App has a little glitch where your cart says 0 and when you tap nothing loads on the screen. But that’s a minor error.
So glitchy and slow
For a high end reputable retail of hand bags.. this is the worse online store app I’ve experienced. Even when you remove items from cart because inventory is not available, it won’t refresh so every time you try to log in.. the cart still shows the same items not available. I can’t purchase because the items that are available because of this issue. No wonder nothing is in inventory because of the app system is glitchy. This version is less than a month old. How can the app be this bad for this high end retail of handbags???
Capability to Change Language and Region?
I really do wish the app would all the user to change its localization and store region within the app instead of forcing it to follow the iOS system region setting. There’s a possibility that the user could be located in a different different country/region than his/her phone’s region setting, e.g. traveling or having homes in different countries. It made purchasing from the app impossible unless you are willing to transfer the whole phone to another region, mess up with other settings.
Description
Immerse yourself in the universe of Louis Vuitton with the latest version of the LV app. Download now to enjoy a unique and personalized shopping experience: Product Catalog : See the full range of Louis Vuitton products from the latest releases to the most iconic items Refine your search based on materials and colors Discover the new Try On feature which allows you to virtually discover Objets Nomades and sneakers using the camera on your phone My LV : Create wish lists Check your order status on recent purchases Access care services and learn about how to best preserve your Louis Vuitton purchases Magazine : Discover LV The Book and get an in-depth look into the Maison’s new launches, collaborations, news, books, events, and more.
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