ICS Mobile
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User Reviews for ICS Mobile
waste of money
This app is such a rip off. having loved ones incarcerated can be a very difficult situation and video visitation is one way to make it a little better but using this app it’s nearly impossible to conduct a visit. The video constantly freezes and if you try to leave to get back on in attempt to regain connection the whole visit is ended no matter how much time you have left. If the bugs cannot be improved there needs to be a way to get a refund.
The worst company in the world.
If you know, you know. This company itself is trash. This app is trash. Customer service, trash. If I could give 0 stars I would. All this company does is lag, scam, and lie and pretend it’s your internet making things not work. Their phone lines? TRASH. Inmates can call 10 times a day, and only 1 call will actually go through. On the inmates end it will say people deny calls, their service line is off, or simply just not answering when I will literally next to my phone waiting. Some calls even go mute, wasting time and money. The video visits you get? SCAM. They have you download a software that doesn’t even exist on your computer. File says empty. Forcing me to use this app, which signs out every 2 seconds. Their cameras try to do a portrait mode? TRASH. Blurry as ever. The inmate can hear you sometimes, sometimes they can’t. This app hasn’t been updated in 2 years!? That says a lot. They don’t care about inmates, they don’t care about the families that just want to talk to their loved ones. It’s all about money to them.
App crashes and will not reconnect
I used to be able to use my MacBook but now am forced to use this app or a windows pc for some reason. This app is not formatted properly for the phone. It will randomly disconnect you and then not connect again. I lost the last 5 minutes of my call and didn’t get to say goodbye. I got a phone call sitting the video and that disconnects it also so remember to put your phone on dnd. After the phone call killed the app it took 5 times to reconnect. I have fiber internet and all tests showed perfect before the call. This needs improvement! What a scam!!!!!!!!!
Insult to injury
While I’m grateful to see my loved one’s face who has been wrongfully incarcerated for a crime he didn’t commit, I also want to add my .02 in hopes it will play a role in this company fixing their highly glitchy system. It’s been virtually impossible for me to complete video calls, the audio and video is all distorted, freezes up, the app crashes constantly, and it won’t allow me to log in sometimes yet others it will - no rhyme or reason. We’ve tried everything including replacing an internet router thinking it was connectivity or internet speed issues, buying a laptop to try their desktop version for Windows, hundred of dollars spent and yet still this app won’t work. This company is taking advantage of people who are in an incredibly vulnerable, traumatic and heart wrenching situation, offering a service that doesn’t work correctly, and taking money from us with zero incentive to fix their issues, because it’s all we have. I hope it changes, it’s truly awful. 🙏
Why are we paying
Why are we paying an outsourced company to facilitate phone calls from prison to us. First our phone calls are free with our service whatever we have, Verizon, AT&T and so forth. I can understand. A small monthly fee for a planned amount of phone calls for each inmate to pay for the phone bill for the prison and the facilitation of the calls but we are paying hundreds of thousands of dollars annual to be able to talk to our loved ones. They making 1000s of dollars to middle man and screw us over. We as family members need to find a way to stop this 30$ for 30 calls at total of how ever many mins long or 60 & 60 per month . That is much more understandable and reasonable than this crappy app and you this and jpay and telmate and you can’t get a refund or transfer from accounts this is bulls$$$.We need to ban these companies.
Connection Failure
This app does not seem to be able to get an accurate read on my connection. When attempting to join a visit, I keep getting a notification that my upload speeds are too slow. I bought a new router that increased my speeds and still got a notification that my upload speeds are too slow (a separate speed test outside of the app shows that my speeds are incredibly fast). I’ve tried to connect with wifi and using my phones data and still have been unable to connect to visits. So incredibly frustrated that I’ve missed visits due to the app :( don’t know what else to do to fix this issue.
Useless App
Does the person who made this app know what they are doing? or Did they hire a monkey to create this app? This app DOES NOT work! I tested it and the screen freezes 99.9% of the time. I tried to do the actual visit and the screen froze again. Many people are relying on this app to visit their loved ones who are incarcerated. We don’t have time or money to waste here. So the person in charge of IC solutions needs to fix this ASAP! It is unacceptable to have these types of issues in an app and it is a shame. Fix this ASAP or give up your company to someone who knows how to do their job right.
Truly frustrating app
It feels silly to write a review of this app, given those of us who need it have no choice..I do wish the developers would bother to do something about it though. It has serious issues on the iPad, fails their test connection consistently on our Xfinity wifi, even though the signal strength and speed is more than significant for the app. IPhone is the same. I end up having to play this game of switching back and forth with the wifi and cellular to get it to work, normal only will on the cellular, which is funny as its weaker and slower than the wifi in the house.I wish I could expect more from these companies that make a fortune from the families of incarcerated people and from them as well….and yet always leave us with shoddy, poorly executed solutions.On a side note…the fact the iPad version is vertical only is also idiotic given the amount of people who use it horizontally with a keyboard…that would matter more if the iPad version actually worked.So just throwing my hat in the ring with the others unhappy with this half-hearted, money stealing effort on the part of ICSolutions.
Frustrated and crazy
I have read the reviews and I feel exactly the same way I have spent in excess of $4000 in the last year to contact my love one of which half of that has been a nightmare or I have not gotten what I paid for I am very frustrated I download the software and re-install it every three days I am unable to scheduleOr my video chats get interrupted or disconnected can’t hear half the time or the glitch out!! I am very frustrated and I have been asking for a refund in the tune of $50 which is nine or 10 chats that have been interrupted and I have yet to get a refund and I I don’t even want a refund I just want to put back on the books so I can use the money to continue to speak with my loved one it’s really baloney and I’ve had it I’m very frustrated!!
Video visitation
I was trying to connect to the video visitation on my Apple phone but it wasn’t letting me click on “yes i have the visitor application” was getting frustrated because my visit was an hour away. I just called icsolutions and the lady helped me. You have to have your phone in light mode for some reason. So settings>dislplay & brightness>light mode.. and she also said to make sure auto lock was set to “never” and put your phone on do not disturb so that the video call won’t get interrupted. It worked for me and hope this helps someone else who was having the same issues! God bless you and your loved ones in the vulnerable time!
Description
The ICSolutions mobile app provides an easy and convenient way to visit with your incarcerated family member and loved one. With this free mobile app, you can visit from home or anywhere where you have WiFi or cellular data service. Staying connected to your loved one allows you to share special moments and maintain those strong family bonds between children and their parents.
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