GettingOut
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User Reviews for GettingOut
Worst Service Ever
This has got to be the worst run business anywhere. You are put into a position where you have no choice but to use the outrageously expensive and horrible service so that you can communicate with your loved ones. So if you have no choice but to pay ridiculous amounts of money and suffer through the tremendous obstacles and barriers of service that only works 10% of the time the company could care less about improving their ratings because you have no other choice in order to communicate with your loved ones. Any other service business would no longer be in business. The profits keep adding up at the expense of those on the outside wanting contact with their loved ones during incarceration. If management GTL had any decency at all and fixed their issues call volume, email complaints and technical issues would all decrease making operating expenses less but again there is absolutely no incentive to do so because people like me that want communication with their loved ones continue to pay the cost which pads and increases the profit margins. Absolutely the poorest managed business in America and have no choice but to continue with them. I don’t expect any attention to this poor review because I’m still waiting 2 weeks later to response to email. SMH….
Suggestions that would make the app better.
I love this app. It does have its problems like it crashes a lot and it’s slow sometimes and it refreshes back to the beginning when I try to login and add money to an account. But with all that being said I am very grateful that an app like this exists. Yes like I said it has a lot of problems but this and the video app are a great way for me to keep up with my friend in jail in another state. I do have some suggestions though. I would love it if you guys would add a feature that would notify us when we have a new message from the person or people we message. Because it could be an urgent message that has a time limit and we miss it because we have to constantly keep checking back on the app to see if we have a new message. Also a feature if you could that shows when they have read our messages that way we know that they are getting them. Not everyone gets messages from the other side. We don’t always get messages from the person on the inside and it would just be nice to know they read the messages. Kind of like you have them pending and approved maybe you can make it to where the inmate can mark the message as read when they read it. The messages are cheap and affordable and other then those few things like I said I love the system. Thank you for creating this app.
Grateful for this app!
I have read many reviews & am glad I read them after using this app! Because I can honestly say that I haven’t had but maybe two small glitches in using it for about three weeks now! It’s amazing to me I can send & receive messages and get video calls from my loved one! It just takes a little bit of time to set up roughly 20 min maybe more, but take your time in doing so cause it may run slower than what we’re used to. Then that’s when start accidentally hitting buttons n then …you know. There’s an option to deposit $10! That’s 40 messages! Each one at only $.25 cents! Again impressed & extremely grateful! Maybe I don’t expect much & that’s why I can’t complain like a lot of other people using it, but I am human & have to say from my experience I think it’s great!! And I don’t have a single complaint! Pictures of the kids keep him sane & daily check-ins keep us connected! Don’t lose focus on the importance of keeping families connected, I truly believe this app is going to help keep inmates more focused & connected and help keep sane to say the least! So stay strong for them, mentally & spiritually! Again I’m so appreciative for this app even being a possibility & am grateful to use it! Thanks for your time!
Always Glitches
This app is always crashing and it doesn’t save messages so when you write out your message & it crashes, you loose everything and have to rewrite. I’m constantly having to copy before I send just to make sure I don’t loose my writing. I do have to say that I like the new interface, but I don’t like that you can’t see how many characters you have written anymore. Now I don’t know how many words I have left that I can type until it just stops writing... There are minor positive changes such that you can copy the messages now, and your messaging,deposite, and video buttons are right at hand. But... Getting Out needs to make video calls available for iPhone seeing as it’s one of the largest carriers out there. I have to use a computer anytime I want to video chat and that makes it difficult because I have to be near a computer with internet to do that. Baby steps, but you still have A LOT to work on GTL. Hoping you will listen to the feedback from your customers. 👍🏼
Horrible App/Customer service
This app by far is the worst I’ve ever used. Customer service IF you’re able to ever reach anyone are rude, interrupt and pay no attention to what you hav to say. They do not note the account when I call. I know this to be true given the fact that I call multiple times and they have no information on the details of my prior calls to them. I have sent them my ID and photo verification multiple times to get my last name updated. They change it and then the next time I go online it’s back to the maiden name. The App itself for four days now just loads and loads. I cannot send a message or receive one on the app. When I tried to send messages through their website the funds we’re deducted from my account but did not show on the website. I spent a half of a day on the phone with several people who had no idea what was going on and merely stated possibly service is out in your area. They are contracted to do a service. Provide this service to inmates and their loved ones. It’s quite clear the company and it’s employees have never had to be in a situation like this. Any one of us on the other side of that gate would ensure to the best of their ability that loved ones could communicate utilizing the services that the company claims to offer.
Completely a waste of time, money, and effort!
This app doesn’t even support video calls on iPhone. I downloaded the app (both of them) and despite opening up in application form, it constantly says my browser is not supported, then directs me to download Google Chrome. Then I try to download Chrome from the location they are asking and the link does absolutely nothing. So I download Chrome application thinking it’ll somehow detect it on my phone and route it through the app. Still nothing! When I go to test my video connection on the actual Getting Out website (not the app), it constantly gives me errors and I can’t see myself on video! This application and service is useless and I can’t believe they actually charge money for this! Especially when visits used to be free! If schools, hospitals, and every other service out there can create free video calls with there students, clients, and patients, then these people should be able to do the same! Someone is getting rich off of the prison visitation industry, and to make matters worse, it doesn’t even work!
The worst
This app and the company behind it are the worst. As a application developer myself I can tell this was written very poorly. The navigation is poor, you often have to use browser back button to go to a page because the app or website doesn’t have have links to go back to certain places. The server that hosts the website and app crashes all the time throwing 500 errors. Basically, the app was designed poorly, the infrastructure for the website and app cannot handle the load and we have no choice because this is what the prison decided they would partner with. Their customer service is also terrible. They just try and get off the phone with you as soon as possible. I couldn’t change my primary number and had to call in. The website had already marked my number as the primary but I guess it was not really set as my primary. This prevented me from doing anything because the money I had added was tied to my number (marked primary) and not the other number. The company probably does not care to improve anything as we have no choice on providers.
Disappointing, frustrating, problematic.
Look I don’t give reviews, I never have, but this app has compelled me to write one! This app allows us to see loved ones faces over the phone while incarcerated, something that used to not be available! You’d think an app as revolutionary as this and as widely used as the Getting Out app would be efficient! Unfortunately there is always an issue with this app - from crashes, to failed video calls, to the app hanging up on your call, not being able to deposit money, or every once in a while when the app randomly loses all of your conversations and contacts! It is so frustrating. Today for instance I tried to video call a friend, the video started and his face came on screen, we talked for 2 minutes, then the call hung up and a message popped up reading “Sorry, there was an issue with your visit. Video failed to start”. The app did this for three more video calls, each time. As much money as I put into this app so I’m able talk to the person I love, it’s really unfortunate how inefficient and problematic this app is. It’s almost like, yeah we’ll accept your money and in exchange you may or may not be able to use our app. 👎🏽
Crashes
This app itself is a blessing BUT it is so disappointing. It’s constantly crashing, majority of the time I can’t use it because I can’t even deposit money onto either of the accounts, I have to copy every message I send just in case it doesn’t save ( WHICH IT STILL TAKES YOUR MONEY) and it’s partner app ( go visit) is no better and you can’t even deposit money from there it’s more like a third party app that just opens up on a webpage anyways. As constantly problematic as this app is you’d think they’d atleast TRY to accommodate family and friends in some way but this is just poorly designed and a slap in the face. It’s like someone said here you go for complaining I appreciate the visits when needed to not travel to a facility but it’s so bad to the point it makes you want to drive to a facility atleast there, you’re not charged and it’s 30 minutes . I pray these reviews gets someone’s attention as much as the system ask of us, since family and friends seem to keep inmates sane (especially in this world) and we gladly spend our money the least they could do is make a decent app .
Works Perfectly as Designed
I have to give this app five stars and stand back and gaze in awe at its perfection. NOTHING could be this truly bad by accident. Thus, this app must be designed to be ineffective, slow, random, and frustrating. Sometimes when I need a bit of comic relief, I pretend I’m watching a meeting in which someone says, “Hey, you know what would be fun? Let’s take a group of people who are already struggling to turn their lives around and do better. A group of people lonely for their loved ones and in desperate need of connection with kindly hardworking good people who care about them. And let’s tell them we are going to provide the means for that connection and then do a really, really BAD job at it! Not so bad that it flat doesn’t work - jusssst bad enough so that they are like lab rats scrabbling for a crumb of cheese on the other side of a grate and they rip their paws off trying to get just that taste.” Yeah, that’s what this app is like. But as many people are saying, it’s the only app available. Isn’t THAT interesting?
Description
GTL’s GettingOut mobile app is rooted in the power of relationships. It provides simple and reliable communication between inmates and their family and friends -- allowing them to stay connected, even on the go! With our free mobile app, you can easily make deposits, send and receive messages with our new and improved messaging feature, send photos and videos (select facilities), manage contacts and more.
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