Headout: Travel Experiences

Name: Headout: Travel Experiences
Rating: 4.70131 (2521 reviews)

Travel

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Headout: Travel Experiences

Travel

4.7

2.5K ratings

Age Rating

12+

Seller

Headout Inc.

View in App Store

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User Reviews for Headout: Travel Experiences

They canceled my reservation the night before

I booked a trip to Versailles with this company for my whole family while visiting Paris. The night before I was supposed to arrive at their location for the trip (literally less than 12 hours) they sent me an email saying “the experience isn’t available anymore for the slot you reserved.” They offered a refund or “another experience.” No, thanks. My experience has been terrible so far, I don’t want another. Meanwhile there were plenty of tickets available on the official Versailles site and I was able to book directly through them. Even saved a money. Won’t be using headout again.

964 RS America, Apr 23, 2019

App OK- Sells Fraudulent Tickets and Wont Refund

I bought tickets for Saint Chapelle in Paris and they were not delivered until after the museum closed that day despite being told by two different help individuals they would be "in 15 minutes" and leaving us waiting outside for tickets that never made it until after it closed. They told me no big deal, I could use them another day so we went back the next day.The tickets the next day did not allow entry- they were professional tickets for if your with a tour and we were not allowed to enter. We spoke to the church who said that they had numerous instances of this happening by HeadOut and would report it.HeadOut is refusing to refund the tickets saying they need proof. What more proof than the tickets saying "PRO" on them and having the price for coming with a professional, not individual do they need? The website clearly states a different price than the ticket they gave me so they clearly just want to keep the money. This is fraudulent- don't use this service

Caitie FY, Jan 01, 2020

Disappointing

Thought we bought 3 tickets to Sponge Bob. Confirmation email. Then we got another email which we didn’t see until on way to show that they couldn’t get tickets. Very hard to get on phone. Person called & said he could try to get 3 seats not together. Didn’t call back for hour & half, by which time we tried calling numerous times, nothing. Went on their chat and said too late, just refund, they confirmed. Then they called too late for us to make it to City and said they got tickets. We said no, too late, we can’t get down there. They argued that we confirmed. We said no, I called about 6 times, no one there. They agreed to refund but lousy experience. I put in a claim to my credit card just in case.

Davidsweet50, Sep 02, 2018

Perfect for a last-minute tickets

The Headout app has the most exciting Broadway shows and concert tickets. There selection of preview tickets for new shows is awesome. It’s an absolute delight booking with the app given how easy and reliable it is. Unlike other ticketing outlets, you can select your actual seats. This option is something I’ve been waiting for in the world of online booking! Ticket pick up is face-to-face with a Headout host at the theatre, no lines, just a quick handoff. I’d give this app a 10/10.

Hirsoshita1, Nov 19, 2017

HORRIBLE

I had a trip booked to Paris, France in March 2020. Booked all of my activities through Headout, however we had to cancel due to the Covid-19 crisis. I asked for a refund THREE WEEKS AGO, have yet to see it. I’ve emailed Headout MULTIPLE times and every time I get a response such as “oh we are working it” or “we have a lot of volume” which I do understand that it is difficult to contact vendors now, BUT I SHOULD NOT BE ON THE LINE FOR THAT. Headout will scam and cheat you for all you are worth- I spent over $1200 on my activities and they are hoarding it due to their business suffering. I would have never guessed when I booked this trip it would be in the midst of a pandemic and Headout is using that to their advantage. I plan on going to Paris (which has been a dream of mine for 30 years now) next year and you can be sure I will NOT being using Headout for those activities. Viator is much more reliable and they allow you to cancel your reservation up to 48 hours before the activity takes place. They do not HOARD you money because THEY are suffering. Please save yourself the pain and suffering and DO NOT SPEND YOU MONEY ON THE SCAMMING, MONEY HUNGRY CORPORATE SHARKS.

jasonhersh004, Mar 28, 2020

Horrible Experience with this App - be warned!

Now that I’ve been burned by Headout, I am finding all sorts of similarly terrible stories posted by online reviewers. I have no idea how they manage to hide these reviews on google and maintain a decent rating. I used their app to book a tour in Barcelona a few days ago and it was a complete disaster. I paid and showed up for a tour that didn’t exist. (There were others who had also used Headout and showed up for the same “canceled” tour.) Their customer service had no idea how to handle the situation and could offer nothing but a “we messed up” email and a promise of a refund. When I explained that when you ruin somebody’s vacation, you actually need to step up and offer them a free tour - they refused. After much back and forth they finally offered a free tour of a different attraction that was a fraction of the I price. We said “no thanks.” Simply disgraceful. The next day I booked the same tour through a different company and it was $60 cheaper so I think Headout also overcharges from what I’ve been reading in other reviews. Please don’t trust this company! I wish I had been able to find any accurate reviews when they popped up through my search on google maps.

jetsetlady, Aug 30, 2019

Still Unsure

I bought tickets for the Eiffel Tower, and that went well today. However, I then tried to buy tickets on the same day to visit the Louvre, and “my credit card was declined,” according to the app. I used 2 credit cards to try and get past this problem, but they were all declined in spite of the fact that there were more than enough funds on both cards. I then called the bank, and they said that nothing was wrong with my cards, and that the problem was with the app/company. So, I tried both calling and reaching the Headout team via the “chat” option. Both attempts failed. Now, I’m getting concerned about the legitimacy of this app and the quality of the customer service. However, maybe my experience will change if I can finally reach someone who can help me with my next purchase and if my Eiffel Tower tour goes well. Crossing my fingers.

Major User-Mona, Jul 31, 2018

Scam Alert!

Don’t believe any positive reviews you see about this company. I can’t speak for experiences in America, but for activities in Europe simply read their trip advisor reviews. Most negative reviews are real people, they just flood reviews page with not reviews to cover up the bad business practices. I bought tickets for the colosseum in Rome to skip the line and showed up 30 minutes early so as to not miss them, my guide never showed up. Headout Tours customer service will respond to your complaints by asking for a time stamped photo of you at the meeting place, and then untruthfully claiming you somehow missed the guide and claim it’s your fault. Even if you happen to actually get the product they offer, it’s not worth the risk of being scammed. These morally bereft scammers should be the last company you choose, and notice that there are no ways to cancel or get a refund for these events. Use at your own risk, this company will likely get shutdown some day once enough people catch on

Marsh-daddy, Oct 07, 2019

Love the app!

Not only is Headout a source for booking tickets and activities - it’s an invaluable source of information. It combines two steps into one (researching what you want to do, then hunting for tickets). I really can’t express how much of a time saver it is to be able to just pull out your phone, open the app, and instantly sort your weekend plans. The descriptions and photos create a realistic expectation of whatever it is your looking to do, and I really appreciate that.

santaxfence451, Nov 16, 2017

Best app for booking Broadway tickets

Easy to search for tickets and even easier to book them. Usually when I want discounted tickets, I pay for it in time. Whether that means standing in a relentlessly long line, or staying on-hold forever to reach a customer service rep - it can be painful. Headout, on the other hand, is absolutely painless! You don’t even have to wait in line at Will Call; a Headout employee shows up and hand-delivers your tickets. I can’t believe I just now discovered these guys! Will only buy tickets on this app from now on. Really well-thought out process.

xaranghe561, Nov 15, 2017

Description

Roll out the red carpet and hold onto your hats – Headout’s latest and (dare we say) greatest update thus far, is here to woo and wow you! 1. Recently Viewed Magic Remember that city you accidentally clicked on while deciding where to head out next? Well…you can go back.

Behold, the ‘Recently Viewed’ on our city & global home screens. Revisit your past views in style! 2. Search - The Comeback Kid Our search was lost, but now it’s found and fabulous. Think of it as Search 2.0 with 50% more wow and 0% of the old, “um, what?” 3. That Confirmation Page Though! You know that old confirmation page? We barely do! Our revamped version is so much better we almost didn’t recognize it! 4. Reviews...because Everyone’s an Expert More reviews on our experience pages! Dive into collective wisdom or just see who’s ranting about what. 5. Localisation Fixes Ensuring Headout isn’t lost in translation. Now more accurate than that tourist phrasebook. 6. UI & Bug... What Bugs? We threw a bug farewell party. Quite a few turned up. We showed them the exit. So, ready for a ride with our updated app? Or just here for the satire? Either way, enjoy the refresh!