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User Reviews for Hayya to Qatar
Very slow … icons don’t work
The app is linked to a browser and it’s actually very slow … it is “moody” when it comes to accepting photos and copies of passports … it hangs up often … took me 2 hour to add 4 family members … additionally, it has no provision to add the wife … every family member who’s 18 years or older needs to create their own profile and use a unique email… why can’t I create one application for all family members including the wife, children older than 18 and even parents
Never had an issue
I did not find any issues with the tickets and the acceptance of the Haaya card was approved in less than 5 minutes
Accessing my tickets
It’s hard to access your own tickets as the link takes you to download another app called Lusail cup and you can actually view your tickets from there.
Worst service
I applied for Hayya card booked an accommodation which I payed fully received a confirmation but no status update still pending I lost my tickets lost my money my time I had anxiety from the stress they caused me I called them several time with no help or support they answer you to tell you they can’t do anything for you and that’s very frustrating. I feel scammed they took my money and they are not answering on emails. I had the worst kind of experience and I didn’t get to watch any game. That’s really disappointing I’ve never faced anything like that in my life.
Call center is so bad
Had a ticket and a plane ticket and my hayya stayed pending even after calling the call center 20 times. All my friends that applied had there tickets accepted except me. If there was something wrong with my request you could atleast reject or something. Very bad
No tickets shown
When clicking on “Show your match ticket” I was transferred to download another app “Lusail super cup tickets”. After install this app, I still couldn’t find my tickets. Please advise how to add them to the digital Hayya Card. Thanks
Never Had an Issue
I was able to register my two guest and I all at the same time. We were approved within 48 hours..See you guys in Qatar 2022!!! 🇶🇦 ⚽️
Attending FIFA WC at risk because of this app
Trying to change applicant category desperately for 3 weeks, not possible. Status stuck on pending without possibility to change. Support center unaccessible. Match tickets bought, air-tickets bought, travel documents in order, acommodation sorted, yet still may not be able to go to Qatar because this app is not working! The funniest thing is that I was able to change category for my minor son, but not for me! So, is Hayya going to reimburse me for money I spent? And to explain to my son that we may not go to matches after he was looking forward to it for two years?
Poor user interface
The app user interface is poorly designed. Especially the direction. When you take the metro it doesnt show you the name of all the stations in between. Also, you cannot zoom in with the google map and it does not show your current location. Why not just take the user to the google app for better experience. As an IOS developer myself, this app is only useful to show the Hayya card but it lack the basic features
Bugs
Great app overall. But it crashes when I try to open the corniche map. Fix it please.
Description
About this App Hayya is the official platform for processing entry applications to the State of Qatar, Hayya works closely with Qatari authorities, Qatar Tourism and other stakeholders in order to provide visitors with a seamless & secure experience when applying for entry to Qatar. With Hayya App you can : - Apply for Entry to State of Qatar - Register as Family & Friend host - Check your application status - Retrieve your entry permit - Receive updates & news Hayya mean’s Lets Go! in Arabic!
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