Empower®

Name: Empower®
Rating: 4.74376 (74910 reviews)

Finance

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Empower®

Finance

4.7

74.9K ratings

Age Rating

Seller

Empower Annuity Insurance Company of America

View in App Store

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User Reviews for Empower®

This is an unusable app

It is very disappointing that Empower has forced us to use the app if on a mobile device, which is all I’m ever on. Even though my password is correct, when Face ID is used, it says it’s not correct. I then get locked out for trying to login a couple of times. If I’m ever able to get in the app, it does not have near the features you get by being on the website. After calling and emailing, the only response I received was “oh well, that’s all we can do.” The mailed letter stated that this was the new, better way and that it wasn’t going to be changed. So unfortunate that the company can’t let us decide how we want to view our money and from what device. It’s also unfortunate that they don’t really seem to care what their customers think either, especially after seeing so many poor reviews for the app.

Gadaboutcatgirl, Nov 30, 2021

Can’t Access Self-Directed Brokerage Account

I cannot get access to my self-directed brokerage account on any of my mobile devices now. This is a huge step backwards. If I’m out in the field and have no access to a computer how am I supposed to access this? I can see my balance but am told to visit the website using a desktop to do trades. Up until a week ago I could trade in the field using my iPad. Called for help but was told I can not trade using mobile devices and will need to use a desktop. The app for mobile devices does not give access to the self directed account. Please get this fixed ASAP. You also should have notified customers of this issue when you knew of the problem as I spent hours trying to figure out the problem and find a way around it.In a mobile first world this is a huge step backwards. Please fix this soon guys.

jfraught23, Oct 24, 2021

Visually appealing, lacking general information

I was happy when my company moved our 401k from Transamerica to Empower - the last app was horrendous. Gave Transamerica one star and Empower gets two from me. This one is easier to navigate and to see the details of my investments. However, it doesn’t get a better review due to it’s lack of a helpful resource for app questions and the inability to see the $ invested in different types of retirement accounts (Roth vs 401k vs employer match..) in the app. I have clicked every button on this app to see my investment contribution categories. Upon not finding the answer, I contacted the email listed as the help email on the app. They gave me browser instructions and told me to call in. I called in and they gave me browser instructions too. How sad that for a simple thing, I have to log into the browser. Defeats the purpose of having the app.

MM. ., Dec 19, 2019

Lacking in features - now can’t login

I wish I could go back to voya. Ever since my company changed to empower - I’ve felt so much less empowered managing my 401k. This app has always been flawed but now I can’t even login after the last update. 1) Prior to this issues logging in seemed to take a solid 30 seconds after entering credentials - now it won’t log in at all. 2) Having the ability to see a graph / multiple types of bar/line graphs on month over month or year over year progress with different colors for each fund is important but extremely lacking. 3) Also being able to compare on a table available mutual funds to invest in to and history of possible fund performance on a birds eye view for the last 30 days, ytd, 3month, 6month, 1 year, 3, 5, 10 year for a given etf/fund is so crucial but lacking in this app. 4) having visibility with reinvesting dividends and when the next ex-div dates are happening for my company needs to be present as well (and isn’t but is in other 401k apps like voya). Developers please give this app some love as its extremely lacking in core features that are present in other competitor apps (like voya etc)

narddog123, Mar 13, 2020

Needs a overhaul pros vs cons

I put this app on my phone to help manage my fiancé’s retirement plan here are the pros and cons I’ve found it is very simple and easily navigated and pretty straightforward Easily make changes change your investments increase or decrease contribution amounts only would recommend it To you anyone with an account way easier Then trying to manage your account from their website which need serious work and being more user-friendly go with the app. Con However not being Able to see who your money is invested with is a major drawback if you press the managed account button it tells you you don’t have authorization but it is your money so who is this authorized person managing the account. con two it doesn’t show you the money that you contribute versus the money your employer contributes. Con three it is incredibly slow to update my fiancé’s has been showing the same amount for a month and finally went up one dollar today when she got paid I would say both their app and their website need a major overhaul.

rifleman 45, Feb 17, 2018

App is not ready for prime time

I was forced to use this app on my ipad and iphone since Empower has coded a User Agent (UA) detection into their platform. This allows them to see what device or browser I am coming in on. They will deny you entry and force a load this app page on to you. In essence you cannot access their web page from a mobile device. This would be tolerable if the app is even 50% of the features and function of their website. This is a dumbed down app. When you want to restack your investments you have only the option to do so by percentage which force you to calculate each percentage in the new target percentages. No other financial organization ie Vanguard, Trowe, etc. would force you to use the app only from your iPad. We should have the option to choose. Well I choose to NOT use this dumbdowned app. I will go old school and use my PC until they shut that down. Don’t use this app. Call their customer service and register your complaint.

Saiwing217, Nov 03, 2021

Login is junk

This app is so buggy at login. Sometimes it goes fast to your account and sometimes not at all. The spinning circle spins endlessly. You cannot even use the app at times. The need to fix the login process. It shouldn’t take 30 seconds for the FaceID to log you in to your account. Now my Prudential Retirement app has become an Empower app too, but that app logs in fast as always. But that is just because they are using the previous Prudential app with their name on it. Cannot wait until Empower breaks that app. Now, if this app does let you into your account, then it works fine and is a decent experience overall. The website is much better though for actual account management processes. There are less usable functions within the app. Fix your login please, as this has been an issue for at least 6-12 months now.

ScottRockvilleMD, Apr 14, 2022

Unuseable, Utterly Worthless

Upon logging in, I am unable to bypass the enrollment screen, even though I have already enrolled to the level I want(1% not the 5% THEY want). Considering that I have already enrolled, I am flabbergasted that I can't do anything with this app except enroll... hence, it's worthless. I am enraged that this company constantly pesters me to modify MY enrollment option, and view this as them wanting to increase their fee (tied to a % of assets under management), which completely eradicates any measure of trust that should be present between a client and financial advisor.Moreover, I feel that they make it too easy to accidentally enroll in a larger contribution, and thus find using their tools risky--not that I can even use it in this app!(I speak from experience using their website).FYI, in the event that this company actually listens to customers, the reason that I haven't enrolled in the 5% is that I want to understand (incrementally) the impact on my takehome pay. Thus, showing your customers the math on this would be an excellent start toward fixing this mess of a tool. I have low expectations of an improvement, however, because I expect a big company like this to be a useless dinosaur that only gets business by appealing to low cost targets of companies offering retirement/401k plans. Hence, the real problem is that I'm not your customer, my company is and I'm just an afterthought--much like this app seems to be!

SoAnnoyed20, Mar 24, 2018

Thankful for app

I work for a state government that offers a voluntary IRA along with it's mandatory 401k. The IRA is through Empower and being able to access it with an app is amazing given my states 401k isn't accessible by most third party apps.. Quicken, Personal Capital, etc.. None of them sync with my 401k, only Mint does, however Mint doesn't provide forecasting, returns, etc.. So basically it will only tell me my balance. I'm thankful because most government retirement accounts other than federal aren't really "tech friendly," as state and municipal governments aren't looking to spend money on things like mobile apps.Now, I would like to more information. Projected returns, historical, fee schedules, etc. It's a good app, built well, but it could use some depth.

srgaty, Dec 04, 2018

Excellent App, Frustrating Internal Advertising

The app works very well and has a lot of useful features, probably almost as many as you would have logging in to the Empower website. I appreciate the sturdy functionality of this app. I have had zero glitches or problems with this app. My only frustration with this app (and Empower) is the “front-and-center” internal advertising for financial advisory/management services—Not only do I personally not need these services, but it would be too easy to sign up for them accidentally. IMO this advertising should be off to the side somewhere and definitely not on the landing page of the app and website. But functionally this is a great app for managing my Empower investments. I would recommend it for any current Empower customers.

StonewallChuck, Aug 29, 2019

Description

Empower’s award-winning mobile app can help you take control of your finances today. You can easily register an account, proactively manage your money, access intuitive resources to build your financial confidence—and so much more. PERSONALIZED VIEW OF YOUR ENTIRE FINANCIAL PICTURE At Empower, we want to make it easier to manage your finances and give you right the tools to take smart steps toward your goals.

With the Empower mobile app you can manage all your Empower accounts—anytime, anywhere—including your retirement plan, investment accounts, health savings accounts and more. ENHANCED PROTECTION WITH EXTRA LAYERS OF SECURITY Biometric identification and multi-factor authentication provide added security to help protect your identity, privacy, assets and data. And Empower will never sell your personal information to third parties. OPTIMIZE YOUR EXPERIENCE WITH INTEGRATED FEATURES Connect your app experience with Siri and the Apple Watch to track your accounts—and your progress—while you’re on the go. The images provided are for illustrative purposes only. Securities offered and/or distributed by GWFS Equities, Inc., Member FINRA/SIPC. GWFS is an affiliate of Empower Retirement, LLC; Great-West Funds, Inc.; and registered investment advisers, Advised Assets Group, LLC and Personal Capital. This material is for informational purposes only and is not intended to provide investment, legal or tax recommendations or advice. Unless otherwise noted, investments are not deposits, insured by the FDIC or any federal government agency, or bank guaranteed and may lose value. “EMPOWER” and all associated logos and product names are trademarks of Great-West Life & Annuity Insurance Company.