Dispatch Manager
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Mobile
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User Reviews for Dispatch Manager
Electrcian
They were so nice, helpful and professional on the phone when I called them needing help with some outlets that were loose and the plug ins just fell out . They sent a worker out the next day ! He needed some extra parts, and came back the next day and fixed the outlets just fine and now the stuff I plug in stays in with out falling out! I also had a problem with a fan with a light bulb in my shower as it was making a horrible screeching noise when I turned it on/ it was old and obviously quit working. He removed the device and now I obviously need a new fan with a lightbulb. I can buy the part, but will have to contact you again, to install the new one, since I am very afraid of electricity and being electrocuted!The electrician was prompt and fixed my outlet problem satisfactorily ! Thank you for your excellent prompted and good repair job done!Pamela edwards
Decent app
It is a pretty good scheduling app for the money you pay I like the feature that it will send my customers reminders and updates when we are on our way having a really tough issue opening photos though every time I do the app will freeze then close Hopefully someone can fix this soon
Improvements I would like to see
The ability to add landmarks to the map so that my technicians know where (Supply House)’s are Also the connectivity to the app is very spotty but it does everything I needed to do
This used to be great
I have been using dispatch for 2 yrs and it was great and easy to use in the go from my iPhone but since the new update it’s no longer convenient on the go. I used to be able to copy part numbers from my notes to order parts on the go or call phone numbers that are written in my notes. Unfortunately I will be looking for new software as I’ve asked them to fix whatever they changed and they can’t seem to do that.
Photos
I keep trying to upload photos and it says “unable to upload “ “try again later”. I delete the app and redownloaded it multiple times ! Reset my phone , even factory reset it! I am a hvac technician and need to be able to upload photos ! If anyone had this issue and can help . Thanks I’m advanced !
Warranty jobs
Solid app and great company. Support team is awesome. App has some small glitches— like every app these days but they always are helpful and listen to feedback. Couldn’t run my business without it.
Needs Improvement
Great overall. Would like it to not log me out when I lose internet. Pictures are hard to load and an open. Plus does some weird stuff when pictures are taken sideways on the phone. My biggest need would be ability to assign jobs to my techs without having to schedule them. This would make my life so much better. Plus last iPhone update or app update are not compatible.
FIX IPAD BUGS
I’ve used this app for almost two years, and it’s been frustrating to say the least. I’ve used it on my phone as well as my iPad and the app seems to have less issues on the phone version. However every time I try to save an estimate on my iPad, the screen goes white and I have to reset the app and lose the detail of the estimate forcing me to start over. The user interface is great but the software needs to be fixed ASAP! Dispatch please fix this for the iPad!!!
No way to create new account in app
App looks nice and screenshots show features I would like to try out. However there is no create new account option and I can't do anything within this app without already having an account. Website also only has a "get a demo" option with no other way of account creation. Too many hoops to jump through and no pricing shown openly on their site. This app could revolutionize my business or be completely useless, I couldn't tell you.
None of the updates are fixing anything
The recent update regarding the complete job bug is still present, in fact there are more bugs occurring, not able to edit contact information, when you add apostrophes or commas to a note, it adds a bunch of symbols, and when searching for a work order, all the numbers become duplicated. The biggest problem of it all is when you schedule an appointment and the job randomly turns gray.
Description
Dispatch Manager helps business owners manage their workforce by scheduling and assigning work available in Dispatch's other applications.
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