Bolt Food

Name: Bolt Food
Rating: 4.53618 (2529 reviews)

Food & Drink

View in App Store

Bolt Food

Food & Drink

4.5

2.5K ratings

Age Rating

Seller

BOLT TECHNOLOGY OU

View in App Store

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User Reviews for Bolt Food

Customer Service is trash

What's the point of a business if you do not take customer complaints serious? This is the third time I've ordered food on the app and had delivery complications. I can't reach the rider and I'm literally telling you I'm not able to reach the rider and I get automated responses? How does that even help? The customer service really needs to be improved on. Like why can't I even call to make that complaint? It is just super frustrating. I totally won't recommend this app to anyone. Terrible customer service!

Angry complaint😡, Mar 19, 2023

Price was raised when I received a discount

I placed an order at full price and it came to $71. Then some weeks later I received a 30% discount for all restaurants. I went back to order the same menu, order again, and my total price came to $72. I noticed that the prices were raised just slightly above 30% so my actual discount cost me $1 more than the regular price. This is a bit of a scam because I wouldn’t have known had I not checked a previous order, I feel like I’m being scammed here and it’s not it just one restaurant it’s all the restaurants! 👎👎

AntonioNealsWorld, Sep 29, 2023

Poor customer support in Georgia.

Overall the app and service had worked well, until a problem arose. The customer service tries to give you an automatic refund to avoid service calls. But the one time that a restaurant sent me the wrong order and I contacted them, they’ve done a horrendous job of addressing or fixing the problem. A restaurant sent the wrong order and I sent the a photo and description of the issue. But the service has done horribly to actually have someone figure it out.

Bangbangboogie, Jun 14, 2023

POOR COMMUNICATION

I've ordered a meal, it has not been delivered but on the app it say it’s been delivered. My money has been taken but no food. I tried reaching out to the support line but they have not responded. It’s been more than the time they said they would get back to me

bencaulley75, Jul 28, 2022

Bad customer service

I’ve using this app for a while in different countries and overall review is not good comparing with Postmates or Doordash due to their customer services. After using this app in Azerbaijan I’ve faced issues with food delivery, trying to resolve it with customer service, but no progress. They always make you wrong trying to bring ridiculous argues to make you feel down.

davvud d, Jan 31, 2023

Nice app, but lacking Apple Pay

App is well-designed and nice to use. Only complaint is lack of Apple Pay, or even Swish. I dislike needing to give out my credit card information. Sure, opting to not store it is an option, but then it becomes *very* tedious to re-enter the info every time I order. Apple Pay effectively solves this, and it’s more secure for the purchaser. Your competitor has this, so you should definitely consider adding it soon. 😉

henhouse, Aug 19, 2022

Poor Payment Service!

I’ve had this payment issue for over a month now, and I am not sure if "fraud" is the right word to describe it. I made a card payment, which was debited from my account and cleared on the app, but it later came back as negative. Despite escalating the issue to the customer service team, all they keep telling me is to use my card again and they will debit it and credit me. This doesn't make any sense to me because I have already made the payment and I shouldn't have to pay double for something I have already paid for. I provided evidence of payment, but the situation remains unresolved. To make matters worse, I am now unable to access the app, and I can still see a negative balance on the ride app. This is unacceptable and needs to be fixed immediately.Your payment service is poor! Fix it!This isn’t the first time I’ve seen this happen.

hsghdoenvskrbbd, Jul 26, 2023

Complete waste of time. Deleting the app

Good luck getting your order after it’s been paid for. They have absolutely no control over their dispatch riders. The app will tell you your food has been delivered but you’ll never get it. You’ll reach out to their absolutely inept customer service who will tell you they’ll get back to you but that will be never or maybe when pigs fly. Your money will be gone and you’ll be left hungry, frustrated with no food and less money.

Kikiite, Aug 07, 2022

Poor service

Bolt food seems like scam tbh, There’s always a discount but all the restaurants are either temporarily unable to take orders or there’s no courier. What’s the point of a food app if you can’t even order food

lemon_xx, Jul 06, 2022

My Orders

We’ll Bolt Food…I wish there will be an update that can let we customers delete our orders after delivery…

mr.powerbwoy🇬🇭, Jul 13, 2022

Description

Order your favourite dishes to your doorstep with the Bolt Food delivery app. Whether you’re dreaming of sourdough pizza, craving tempura sushi, or desperate for an artisan burger — breakfast, lunch, dinner or a snack — Bolt Food to the rescue! Don't waste time Googling "food near me" or "places to eat near me" — order in with Bolt Food!

Need to stock up on essential groceries? Try Bolt Market, our grocery delivery service, found inside the Bolt Food app.* Bolt Food app features: • An easy-to-use, intuitive interface • Same day / instant grocery delivery with Bolt Market! • Order and collect with our takeaway/pick-up option • Real-time order and delivery tracking • Seamless in-app payments How to make an order with the Bolt Food delivery app: 1. Set your delivery address 2. Pick a restaurant or supermarket and choose your meal or food 3. Tap to order and pay 4. Track your order and watch the courier arrive 5. Enjoy! Bolt Food was created by ride-hailing tech company Bolt. It's challenging the efficiency of the food and grocery delivery industry all over the world while helping shops and stores get more orders and enabling couriers to earn extra money. Make some extra cash with your car, bike or motorbike. Become a Bolt Food courier: https://food.bolt.eu Become a Bolt Food partner restaurant: https://food.bolt.eu Get in touch with us: [email protected] Follow us on Facebook: http://bit.ly/boltfoodFB - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - *Only available in select markets.