Icon Amex GBT Mobile

Amex GBT Mobile

  • Travel
View in App Store

Amex GBT Mobile

  • Travel
4
300 ratings
Age Rating

4+

Seller
GBT US LLC
View in App Store

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User Reviews for Amex GBT Mobile

5
While everyone was sprinting in the airport...

After our flight had been canceled, instead of sprinting to the customer service desk to get on the next flight out, I was sitting at the gate, peacefully chatting with a travel counselor who was able to rebook my flight through the Amex GBT Mobile app. I never even had to call! It’s so nice to have my itinerary all in one place to reference easily and message with an agent whenever I need to. This has saved me so much time and stress!!!! Thank you for making my life easier.

Antonia Co, Nov 25, 2019
5
Nice update

Just updated to the new app and impressed with the changes. Very clean looking and the icons on the bottom of the screen are great. Not new but have always liked the ability to book a trip from door to door, including ground transportation, rather than just airport to airport.Keep up the good work.

gbltrvlr, Dec 13, 2018
5
Chat + Excellent Service = Happy Traveler

Last week I panicked when I got an alert that my flight was going to be delayed but your chat and service are top notch. Sitting in a mtg I was able to get immediate support from an actual human via chat which is so rare these days. I was so pleasantly surprised by the experience that I felt moved to write you. Thank you so much for saving the day!!

LauraLeefromNYC, Jul 10, 2022
1
Tried to like it

This app is useless. What’s the point of an app when all you can do is - almost nothing. How can you come up with some stupid setup to be able to book a trip from this stupid app. That should be baked in it and not an extra feature on some Neo nonsense. You might as well just delete it because all I book I can check and get alerts from the airlines, hotels and car rentals I use for freedom their free apps. I don’t understand what’s the point for companies to use this and pay a fee when I still have to do the leg work booking it all on an outdated website or call an agent and be charged a fee for it. I should charge you for doing nothing.

MazeJack, Oct 05, 2019
5
Great Experience

On a recent trip with a connection in Houston, my first leg was delayed and it looked like I was going to miss my connection. Using this app, I was able to connect to an agent via the built in messaging, change my connecting flight and while other travelers on the flight scrambled once in Houston, I calmly walked off the plane knowing my connection was booked!

MBerk50, Nov 14, 2019
5
Most efficient travel support

Amex global is very efficient, quick and easy to book platform for all your travel needs like air ticket, rental car, hotels etc. it shows the efficient and multiple options while booking. It’s easy to search and confirm the booking.Having a app on phone, gives timely notifications that helps for all updates of your upcoming and current trip.The customer support is also easy to connect and solve the problem efficiently.

NAdsod, Jul 15, 2022
1
Less useful than a Call Center.

So, you’ve made an app. But I can’t do anything like cancel or modify a flight myself. I still need to talk to a person. But only through your app because you didn’t include the phone number in my itinerary. I have to download your app. Your app makes me sign up. You have privacy statements. Your app makes me talk to a bot. Your app queues me to talk to a person. Over text. Which means I can’t drive, or do anything else. I just sit here staring at my screen waiting for something to happen. All I want to do is phone someone, and say “I need to cancel that flight.” Or even better just hit a button to cancel it. But no, you have an app. An app that literally makes this more difficult than anything I have experienced before. And I get to pay for the pleasure. The only reason I use this is because my company forces me to use it. And I will now be actively campaigning for them to get something else. If this is the glorious future of apps, you can keep it.

Robrobstation, Mar 26, 2022
5
World class service on the go...

Received notifications for flight delays and messaged an agent from the app. In a few minutes my flight was cancelled and a new one booked with a different airline. Simple and easy servicing while on the go. Don’t travel without it.

theladysl, Sep 10, 2020
5
Lifesaver!

This app is so helpful! I’ve received notifications of gate changes before it was posted at the gate. I also appreciated the click to call feature to access an agent to assist with an urgent change request.

Tx Trahan, Jul 08, 2021
5
Quick & easy access to a GBT agent

I was stuck on a runway for an hour or more a few weeks ago at around 8pm. There was a weather issue so I suspected that we would be turned back to the gate. For security reasons with all the delays, I was not willing to fly out later and arrive at my destination at 1am. Rather than wait to get back to the gate, I chatted with an agent on the GBT app and booked a hotel near the airport and rebooked my flight for the next day morning all from my plane seat. It was easy and convenient. Sure enough, we turned back and while most folks were rushing to the gate agents, I walked out of the aircraft and headed to the hotel for a good night’s rest. Next morning, I was all set to take on the world !!

Varsha Karkhanis, Nov 11, 2019

Description

Welcome to Amex GBT Mobile: the business travel app that empowers customers of American Express Global Business Travel (GBT) by providing global access to booking, trip information, and live servicing. We focus on the details, so you can focus on the reason you are traveling (and maybe even get some rest). Whether you are a road warrior booking complex international trips with many connections, or simply trying to keep track of flight, hotel, car and rail details without resorting to paper itineraries that are hard to access when you need them – Amex GBT Mobile is your partner in all things travel.

See how the new Amex GBT Mobile app will revolutionize the way you travel: Book directly from your mobile device. • Access booking features directly from the home screen of the mobile app. • Complete bookings with live agent Messenger. • Book hotels with Booking.com. All your travel organized in one place. • Updated itineraries and timeline view allow for easy access to all of your travel. • New action oriented trips and segments, with contextual options based on where you are in your journey. • Add trips booked anywhere using our new import feature. See the future with a complete travel timeline. • Our improved timeline view allows you to see all your trips in one feed. Chat with a travel counselor with Live Messenger. • Our Messenger feature allows you to connect with a travel counselor for assistance. • Modify or change existing trips booked with American Express GBT. • Book new trips, flights, hotels or other travel with a live agent. Never miss a beat, with trip updates and messages. • Receive important travel updates and notifications in real time. • Stay safe while on the road, with Expert Care and Proactive Traveler Care. Important note about App Access • In order to register and use Amex GBT Mobile, *your company needs to be a customer of American Express Global Business Travel* and have signed up for the app (if they have not, please ask your company's travel manager to get in touch with their account manager). You will then need to enter your company email address and complete a few registration steps. • To access a list of frequently asked questions, please click here: https://www.amexglobalbusinesstravel.com/faq • Available in 109 countries globally, in English, Czech, Danish, Dutch, Finnish, French, French Canadian, German, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese, Spanish, and Swedish. If your company does not yet manage travel using American Express GBT’s tools, discounts and world-renowned customer service, please ask your leadership to get in touch with us to learn more about how we can help you get the most out of your travel: www.amexgbt.com.

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