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Air France

  • Travel
View in App Store

Air France

  • Travel
2.6
462 ratings
Age Rating

4+

Seller
AIR FRANCE
View in App Store

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User Reviews for Air France

1
The worst app ever

It took me 2 hours to reset my password and get it to work. I finally booked my ticket then I get a conformation email then another confrontation email. My ticket was booked twice. I called the support line, I was told the system is down, and they asked me to call back after 2 hours. I called back the second time, their system is till down. The third time I called an employe answered me, I told her what happened and she started to laugh. I am not sure what was funny about my horrible experience. I got upset and hang up, and called back again, this time I was able to speak to a supervisor. She then voided one ticket and now I have to wait 24 to 48 hours for the refund. I could choice a different airline but I have always traveled with AirFrance, however it’s a big disappointment this time, this is has to be the last time I travel with them. Customer service is what makes a company or break it. When I choice a company, I choice them for their Belief as company and their customer service. You guys are a big disappointment, and this will be the last time I will travel with you. I hope you technically improve your website/ app and so as your customer service skills... most of client pay extra money to be treated good or at lest right. BTW this the first time that that I review an app or a service ! You can only imagine how horrible my experience was.

BZhor, Jan 16, 2019
1
Seems like they haven’t improved at all

Tried this garbage pile of an app 4 years ago. It was intensely buggy and difficult to use. Even basic things like logging in was an issue. Tried it again today because I have an upcoming trip. The app literally won’t even get past the login without popping constant errors and making you log back in again. Reading the other reviews I’m not surprised at their experiences. It appears Air France just doesn’t care at all about their customer experience with anything outside of the actual plane. It’s been years of issues and still no fixes.

CrookedHood, Mar 12, 2021
1
Worst App I have ever encountered for a customer service company

Does Airfrance have a technical team or a CIO or anything around that? The app wouldn’t pass a QA test. You can’t delete your passport information, and if you modify it, it adds a new passport on top of the older one. If you add any frequent flyer information, it won’t be saved. It says it’s saved, but it won’t save it. You can’t modify your credit card info even though you can try multiple times. Just a waste of time and energy and really disrespectful to anyone flying your airline. Take some lessons from Emirates or Qatar airlines. Even Delta app is way better.

Davos Marak, Aug 03, 2019
1
Un Grand Problème/A Big Problem

SCROLL DOWN FOR ENGLISHSi vous lisez en français je suis désolé si c’est un peu difficile. Ça n’est pas ma première langue. J’avais besoin de vérifier de l’information concernant mon vol et j’ouvre l’application, et il dit que le vol est annulé. Naturellement, j’appelle la compagnie pour demander ce que je devrais faire et pour demander pour que je n’avais reçu un email ou quelqu’autre message. Ils me disent que le vol n’est pas annulé, et il y avait un problème technique. Évidemment je suis content que le vol ne soit pas annulé, mais si ça se passe, à beaucoup plus de personnes ça pourrait être très mauvais. La compagnie doit réparer vite ce problème. I needed to check some information concerning my flight, and I opened the app, and it said the flight is cancelled. Naturally, I called the company to ask what I should do and ask why I didn’t get an email or some other message. They told me that the flight was not cancelled, but that the app had a glitch. Obviously I’m happy that the flight isn’t cancelled, but if this happens to more people that could be very bad. The airline needs to fix this problem quickly.

guyergalp, Jul 15, 2021
2
Low grade

I would expect more quality. There’s always an issue when trying to view the seating map and selecting or changing seats; I almost always have to refresh. Also, on the phone they say to use the app to make the same changes, but that’s not possible. I always have to call the phone number for upgrades and this is 2022 not 1980. You can’t say on the phone to use the app instead if the app does not have the same functionality. And if customers have to keep calling for assistance then it might be helpful if people would answer the phone.

LadyDee2010, Jul 02, 2022
1
Passenger Info Screen Not Functioning

Even when I am logged in, the passenger info screen that pops up when I try to book flights includes none of my personal data and won’t even let me add my Flying Blue number (All other SkyTeam partners are presented as options in the drop down list.) Weirdly, Flying Blue IS an option for “Passenger 2.” (But there is no way to access my profile’s “travel companions.” I used to use this app frequently and never had this problem until recently. Until this glitch is fixed, I’ll book with other airlines.

Mkscms, Dec 20, 2018
1
Worst company to fly with

I’m just gonna make it simple. I booked to connecting flights and both of them was late, first one 2 hours and second one 40 mins. When I arrived to my destination my luggage didn’t arrive then I made claim in the airport and online and started calling customer service no body knows nothing. After 10 days my bag hasn’t arrived and I’m out of my medicine now. Called them again they say last update was 8 days ago and we don’t have further information. I figured this happened to dozens of people every day with Air France. The worst company ever you won’t travel with. Since I’m out of my medicine abroad I can’t buy it again without prescription. Probably I have legitimate case to sue soon.

MohammadFL, Jun 29, 2022
1
impossible to login - Air France irresponsible

this App has been out of order for more than a week. Just no login. There is a spinning wheel (grey) on the login page and it just does not work. The help desk has been told to tell passengers to reset their password, and of course that's useless (we can login on PC - it's the App that's screwed up, dummies). As usual, Air France is a poorly managed company: no reprinting system, a clueless CIO that got his job through clientelism ; IT services managed by nepotism and incompetence. No reporting system. No response from customer service. Welcome to Air France

On a long journey for incremental innovation gains, Jul 07, 2021
2
Keeps logging me out since update

Hey Air France, your most recent update keeps logging me out of my account after almost every use. This was not the case before the update. Additionally I was not able to check in for my most recent flight using the app (I was told to check in at the airport) but I was able to check-in through the KLM website and get my wallet boarding pass that way. You need to fix this asap.

rpauck, Jul 08, 2022
1
Worse app

Have not written a review in years but this Air France app deserves a special mention as it is so bad. After entering my ticket number, passport information and all they requested, i have yet to be able to get a boarding pass on my phone. Instead I get some offer to email my boarding pass, which I ultimately accepted out of frustration but have yet to receive 2 hours later. As for getting the boarding pass on my cell i keep getting some stupid error message, which makes no sense. Air france, please pay your pilots less and spend more on your programmers!

Stephan muscle head, Feb 01, 2019

Description

The Air France app is your personal travel assistant. From booking a flight to checking in and receiving real-time flight updates to managing your Flying Blue account, everything is at your fingertips.  With the Air France app, you can:  BOOK A FLIGHT  Select your flights and book your ticket for any of our destinations using your preferred secure payment method. And if you want to save time for future trips, scan your passport to upload all your contact information directly to your profile.  GET YOUR BOARDING PASS  Check in, choose your seat, and get your boarding pass directly in the app.  STAY INFORMED  Turn on notifications to get real-time flight updates, check-in times, and exclusive content about your destination.

We’ll make sure you have all the information you need to travel with peace of mind. You can also share your flight status with your loved ones to stay in touch with those on the ground.  VIEW AND MODIFY YOUR BOOKING  Review and add all the information required for your trip. Last-minute changes to your travel plans? If your ticket conditions allow it, make the necessary changes directly in the app. And if you’re looking to enhance your travel experience, seamlessly add one of our extra Options to your booking in a simple click (additional baggage items, seat selection, special meals, and more).    SAFE TRAVEL FOR YOUR CHILD  Send your child off in good hands with our Kids Solo service. Track and share their flight status, and oversee their entire travel experience directly from the app. MANAGE YOUR FLYING BLUE ACCOUNT  Check your Miles balance, book a rewards flight, modify your profile, and access your virtual Flying Blue card!  Whether you’re on the move or planning your trip at home, the Air France app will take care of you at every step of your journey. 

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