Icon SNCF Connect: Trains & trips

SNCF Connect: Trains & trips

  • Travel
View in App Store

SNCF Connect: Trains & trips

  • Travel
4.8
25.1K ratings
Age Rating

4+

Seller
OUI.sncf
View in App Store

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User Reviews for SNCF Connect: Trains & trips

5
Hello stupid

Sncf if you wish to sell a ticket from a foreign company like DB In Germany make sure you give the customer their boarding pass. Advising them to retrieve a ticket at the station like Frankfurt it is not only a waist of time but absurd and stupid. If you cannot offer this service please direct to the link like DB. A simple gesture to make you intelligent.

bertrandine1, Aug 16, 2020
4
Worked well for me in US

Not sure why so many net reviews and comments about American cards - maybe developers fixed all the issues I. No problem setting up account. For US you do need to put the +1 in front of your phone number as indicated by format. 2. Took my US Chase card no problem when manually entered. It could not scan the card, but that’s no big deal 3. I was unable to add someone as my “travel partner” - it said something went wrong. But I could simply add another passenger and it promoted me for name info later which worked fine. 4. I used the SNCF first to find what rain I wanted. When i said “buy” it flipped me to this app - not quite sure why i needed SNCF at all - but maybe easier trip planning

Commuter bookie, Sep 05, 2019
2
Beware using an American credit card

I bought a train ticket using this service, which worked fine until my plane was delayed and I had to exchange my ticket. I tried exchanging it about 10 times and it never worked, I saw multiple errors, such as "transaction errors". However, even though the app never exchanged my ticket, I was charged 4 times for the exchange fee. I ended up cancelling and buying another ticket instead, with a different credit card. I had issues with this one too and tried to exchange it again and had the exact same issues with the other credit card. I had to spend 20 min on the phone to ask for these charges to be refunded, which they said they will.

JonRaphael, Dec 30, 2017
4
Nice app, cannot create account because of international phone number

That’s a big flaw. Hopefully you can fix and make more friendly for foreigners. This won’t let anyone with a North American phone number create an account because of the validation rules on the phone field.Also consider labeling your fields for dates. I know you enter date/month/year in France, but in USA it’s month/date/year and it’s not unusual to see year/month/date in Canada. So it’s a bit of a guessing game without a label.

Juweee, Dec 12, 2018
5
Easy and I could do it in English!

This app is user friendly and available in many languages. This made the purchase of my ticket really easy! And even if you make a mistake the personal are able to help you in your language! Merci to all the wonderful employees who help me and so many!

Lisette Riveron, May 25, 2022
3
Tricky-Tickies

Be careful of purchasing more tickets than you intend to purchase. If you do, you are likely to find no recourse either online or in person. Dispute with your credit card company of course, but it’s a hassle. Better if SNCF actually empowered employees to act on customers behalf. Next time, I’ll likely skip the app and revert to purchasing in person. The underlying issue is that the app is simply confusing…in any language.

MikeMSY, Jul 11, 2022
1
No integration with Apple features

It's 2022 and you can't get the train ticket onto Apple wallet... Which means having to unlock your phone, open the app and navigate through it which is a pain. If you buy a discount card, you can't put it onto this app either, you have to show (or print) a PDF to the person who checks your ticket. No option to export the journey onto my calendar either. They inverted first and last name because, typical for French people, they're bad at English. This garbage app is exactly what you would expect from the stupid government bureaucrats that made it.

Parky1101, Feb 13, 2022
5
Totally Unusable

This new SNCF app is totally unusable. Couldn’t possibly be a worse upgrade from the last app, which I never thought I’d say I missed. Honestly, given the prominence of train travel in France, it’s a national disgrace. It needs to be completely re-thought from the group up. I don’t know anyone here in France that finds this app anything but purely awful.

Pshaw!, Feb 16, 2022
5
Doesn’t work. Repeat, doesn’t work.

This app doesn’t accept American credit cards. It just doesn’t work, don’t waste your time trying.Update: tried deleting and reinstalling the app. Still will not process a purchase. Tried 3 different credit cards, all of which are valid working cards.

Timmerbee, Feb 27, 2019
1
Horrible online system

This service is highly rated because they don’t ask the right questions ! Impossible to change round trip tickets online unless you change BOTH trips. Then you try to do it at the station (after a long wait) and they tell you it must be done online. Then your train leaves and you’re out the money. Kafkaesque and really expensive. I have been using the sncf for 25 years and the online system represents a huge degradation of service—less flexibility and many many more headaches.

vpbird, Jan 12, 2019

Description

SNCF CONNECT: THE APP FOR TRAIN TRAVEL IN FRANCE AND EUROPE! OUI.sncf, the leading distributor on the train and mobility market with over 14 million unique users evolves and becomes SNCF Connect! SNCF Connect is the must-have app for easier, smoother and cleaner mobility everywhere to and from France.

A bespoke app to organize, book and manage all your big and small trips in one go. Thanks to our partnership with Eurostar and other international carriers like TGV Lyria, DB and Thalys, we’re welcoming all English-speaking travelers to travel in France and Europe! Off to a major French city like Bordeaux or Paris, or a European hub such as London, Brussels or Amsterdam? With SNCF Connect you are assured of access to the best prices and absolute comfort. SNCF CONNECT GIVES YOU MORE + destinations in France (including Nice, Bordeaux, Monaco, Lyon and Marseille) and Spain (Barcelona) + route options for your trips in France and Europe + personalized experience with bespoke notifications and real-time traffic alerts + simplicity with all the information you need to get around once you reach your destination + transport options, taking you further: TGV Inoui, TGV Lyria, DB SNCF in Cooperation, Eurostar, Thalys, OUIGO, Flixbus, Blablacar, Blablabus and more… + responsible approach with a choice of sustainable transport, information about your CO2 emissions, and a dark app theme that's easier to understand, more comfortable for your eyes and less battery-intensive (a light theme is also available) 1) Plan your trip: - Search for your journey from point A to point B anywhere in France or Europe - Compare the different route options to reach your destination and choose the best route according to your preferences - Plan your itineraries so you can return to them and get alerts about your journeys and plans even without an internet connection - Find your favorite means of transportation : public transport (métro, bus, RER, Transilien, tramway), trains (TER, Intercités, TGV Inoui, OUIGO, TGV Lyria, Thalys, Eurostar...), buses (Flixbus, Blablacar Bus) et carpooling (Blablacar) - Save your favorite routes to save time 2) Book your tickets and passes: - Buy all your train tickets, cards and season tickets, including Interrail passes for unlimited travel around Europe. Choose the "One Pass Country" if you want to visit one country, or the "Pass Global" for cross-border journeys - The "Mon Identifiant SNCF" customer account will store your preferences, SNCF discount cards and SNCF rewards cards on the app - Easily change or cancel your train ticket - Pay securely 3) Travel with peace of mind: - The app shows your e-ticket and all the details about your trip - Reload your Navigo pass using NFC technology (compatible devices only) You can also buy T+ tickets (individually or as a pack), Orlybus tickets and Roissybus tickets with the Navigo Easy pass. - Check real-time departure and arrival boards, traffic information, a map, and timetables for your journey. - Receive informational messages and notifications that relay voice announcements while traveling by train (TGV Inoui, OUIGO, Intercités, and TER without onboard screens) - Receive notifications if there is disruption on your route - Access all your information in offline mode while on the move 4) Need some help? The SNCF Connect customer services team is with you wherever you go, thanks to: - A smart chatbot and comprehensive online help to support you at all times - Advisers in France available seven days a week via messenger, phone and social media… …and more than eight out of ten customers are happy with their customer service experience! Download the SNCF Connect app and get started today!

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