ActiveAlert
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User Reviews for ActiveAlert
Awesome app, and awesome developers!!
I wanted to write this review to say that this app deserves a 5 star rating on the App Store, and here’s why. I decided to look through the most critical reviews of this app and the trend I noticed was that the developers replied to every single review and clearly explained why bugs were happening and how they were working on Fixing them constantly! I personally really appreciated this because they could have just as easily never updated this app or never listened to the reviews and fix thing or changed aspects of the app to work better for everyone. So to the hard working people keeping this app running I just wanted to say thank you so much and I truly appreciate your effort and hard work that keeps uncountable amounts of people safe every year!!
Chat Function Crashes More Than Not
It would be great to see an update that addresses how often the chat function crashes. This app is designed and updated for fire fighters, not police officers. We have used it now for around three years snd the chat crashes have been an issue the whole time. And no, I don’t call the help line each time to report it since I simply don’t have that much extra time. Also, it would be great to see an update that gives the ability to attach a suspect photo for the police officers who use this app. Ultimately, this app serves as a glorified pager for us.It seems like the chat function doesn’t crash as often, but there still has been no added functionality designed for police officers. The updates for this app are always fire specific.
Great App
Our volunteer fire company uses this app to manage our responses as well as who’s available and who’s not. Love the interface, love the logging of calls for record keeping. My only complaint is, I wish there was a settings shortcut to be able to switch from available/location services on to unavailable/location services off with a single button push. Since we’re volunteers, our status is fluid and it would be nice to keep it current without having to scroll through settings and change them individually. Otherwise awesome.
Very awesome with one personal preference change.
Very useful it’s been great to use active 911 on my volunteer dept. cause our dept is very out dated due to funding issues and we do not have MDTs or CADs in our trucks so we rely heavily on this for finding our way to calls and I must say 95% it’s on the mark a few times it’s not but that’s not the app it’s google maps or Apple Maps that is messed up. Only suggestion I wish to see which is only a personal preference is ability to add in your created tone by your self. I made my depts Fire tone and have a file downloaded and would love to use it personally cause I’m used to hearing it from my radio for dispatch. I’m more accustomed to it and rather use it personally. But that’s not and wrong with the app just would like it as personal preference of mine app is amazing and also the family sms for my family to know when I have a call is nice.
Could be 5 stars
The app does part of what it should do... I would give it 5 stars if the mapping system actually worked. For example, when clicking on the google maps button the app uses what I’m assuming to be gps coordinates vs the actual address. Maybe times the gps coordinates are wrong. And because they are gps coordinates it is impossible to verify that you are going to the correct address because you’re comparing numbers vs the actual address text. The other issues when using gps coordinates is when you arriving at the location. If I’m driving and I want to confirm the house number via the google map app I can’t because it shows that you have arrived at the gps location vs saying you have arrived at t 123 Main St for example. Another issue is you can not copy text from the dispatch information and then paste that into google maps, the app doesn’t allow you to copy information from the app to put into other apps like google maps, Apple Maps, or any other app. This makes verifying the address extremely hard and annoying. If they mapping issues aren’t their fault they should allow people to be able to copy and paste the information so you can easily google the address and verify the information is correct.
New update
I love the new theme update. I have been waiting for the “night” theme on the iPhone for a long time. I love the app. It is a must for public service. That being said, the app has become very slow to load and lags. Once the app is opened and the calls load, everything runs smoothly but it takes it a lot longer than it used to. This isn’t a good thing when we need to plot the call or utilize the map in a hurry. I hate the new app icon. I think the old one was perfect. I was a firefighter and am still a police officer and this app is utilized for both departments. The new icon only resembles a Maltese cross to me and I’m just not a fan. Other than that, still the best app for public service.
I love it.
As a volunteer firefighter in a small town the app itself has absolutely no down falls. It syncs perfectly with our current 911 center. Only issue that isn’t app related is our center is in desperate need of an update and pings most calls to near cell towers and the dispatcher has to manually activate the alert by entering the cad and completing it which is usually about 30 seconds to a minute slower than the pager tones. But that’s not the apps fault it’s just our systems. Great for when I’m at work and can’t wear my pager. Absolutely love the override silent feature. Can’t wait for when it and continuous repaging is available to be used together.
Good but can be great with a little work
At work we have been using active 911 for 3-4 years now. Some minor mapping issues have been noted. I would love to see a routing system that notes over 56,000 pound rated vehicles. In addition maybe yellow areas on roads that have size issues. Example roads that that are smaller than 2 opposing 8-10 foot lanes tight streets, alleys, and private drives listed in yellow as a hazard. Last suggestion the address portion of dispatch page place a column under comments and place google street view of address provided. In some instances it may assist in locating incidents or coming up with tactical solutions even at time of dispatch. Just some ideas for the system. Overall it gets the info to you and gets you to where you need to go consistently .
6 year user
I use this app on two different SAR teams ( in Oregon state and Washington state). This app has always been great, but I have a problem with the chat feature. Lately it seems as though the text size has shrunken to like a size 4 or 5 font… it’s very hard to read especially if you’re enroute and don’t want to miss updates from your team mates. The other thing is that if you switch to your map then switch back to access the chat, you have to go through the whole process of reopening the chat string instead of it staying open. To make things safer for us that use the app, please allow us to adjust the font size within the app (or make it bigger again) and keep the chat window open when we switch out off the app.
Does not always alert you
It’s great that we are able to use technology to quickly get responders to where help is needed, but there are a few things that you should be aware of.1. When you have Do Not Disturbe turned on the app will not alert you to calls. It has a setting to override that, but it does not work.2. If you belong to 2 departments you have the option to pick a different ringtone for each department, but it will always play the 1st departments ringtone, even for the 2nd department’s calls. 3. Clicking on the responding does not always work. Sometimes you’ll need to click the “Resp” button several times before it sticks.4. You don’t have the ability to change your own name.5. Getting directions to your call is not always accurate. 3rd party Maps need to be improved in some areas. Also clicking the “directions” button on the map will give you step-by-step text you’ll need to read, rather than actual GPS assisted navigational help.6. Alerts do not display correctly on the Apple Watch if you belong to 2 departments.
Description
ActiveAlert helps you respond to calls faster by getting the essential details right in your smartphone. No more copying down dispatch information or trying to enter an address while driving. - Uses Apple Push instead of SMS - Automatically maps alarm location - Coordinate response with others using real-time map - Access relevant photos and documents from your phone - Converts hard-to-read dispatch data into legible sections - Manage past and current calls
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