Withings Health Mate

Name: Withings Health Mate
Rating: 4.59326 (269489 reviews)

Health & Fitness

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Withings Health Mate

Health & Fitness

4.6

269.5K ratings

Age Rating

Seller

Withings

In-App Purchases

$9.99 – $99.99

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User Reviews for Withings Health Mate

Generally OK

It does the things well enough. My beef with the app are the sleep tracking and Fitness Level. Regarding the sleep tracking, it's just pulling data from the Health app and that's a well and good, problem is it thinks I've slept, on average over a week, 15 mins a night. This is patently false. I'm closer to 6 hours/night. Regarding the Fitness Level functionality... I am a 52 yr old man, 5'11", 160lbs that works out 5-6 times a week at a high level of intensity (weights, HIIT and running). I'm in far better shape than most 52 year olds yet the app claims that my fitness level is under that of a 65 yr old. That's insane. And wrong. Not sure what the app is using to calculate this, but it's doing it wrong or using the wrong data. Happy to share info with support to fix the problems.Update: the sleep tracking has been fixed, it’s showing accurate data. The fitness level is still garbage. Same notes as above. NEW problem... The periods that you can view your data in are ridiculous. Sure Week, Month seem logical, but it's not. It's literally the current week, month, quarter(??) and year. Quarter?? Huh?? How about just 3 months w/o this weird quarter limit. And year? I can't see my progress over the past year bc it's literally the calendar year. Wha?? So in April I can only see a couple days. If I view quarter and go back, I can't see April. If I go back a year, I see 2022 NOT the past 12 months. Ridiculous. This needs to be fixed.

basic beat, Apr 02, 2023

I personally love the new app.

I don’t normally write reviews, but in light of the harsh criticisms of the new app and its functionality I would like to share my experiences as a long time Withings and now Nokia customer. I disagree with some of the opinions of others regarding the new app. I went into it with an open mind (after the initial worry when I saw it was “new”) and after using it now for a while have discovered it is better in many ways. The app is easier to navigate, it is in fact more intuitive to use not less. Even though I appreciated many of the features of the previous app (some of which ARE missing from the current app), I find the new app much easier to navigate. I also find the summary pages easier to find information on as well as easier on the eyes. Nokia is a company who has been around for decades, they haven’t stayed in business by producing irrelevant products or ignoring their customers (I don’t work for them, I work in the medical field). So instead of flambéing them on the reviews, settle down, email them with suggestions and have some patience. Just my two cents, carry on...

Bimmernerd, Jan 13, 2018

Inconsistent UI, but not many do better

It’s an average app, for what it is meant to do. Data collection and presentation are at the core of the product. Unfortunately, the app tries to hard to make data relevant, and becomes inconsistent across the experience. Want to see your aggregate sleep for the week? Awesome! Now try to go back to the screen you were on. The UI sometimes choose to provide no way of going back. So, then your only choice is to exit the app and start over. Want to rotate the app? Cool...that will work, sometimes. Other times it’s like fighting with an obstinate spouse. Not happening unless it wants to make it happen. Useful things like, average REM sleep are missing (or possibly buried so that can’t find it easily). This app desperately needs sparklines to be extended to many categories, and I should be able to choose which categories, in my dashboard. The weight, steps and sleep sparklines are great. Why not use them in a daily snapshot that represents the last week, in one dashboard view that also shows the other things that are already being captured? It’s the inconsistency that is holding this app back. BTW, this the kind of rating and review that happens when a popup requests my feedback in the middle of me just trying to go about my daily review routine. Stop doing it, no one likes it.

DonRWatters, Nov 18, 2018

You’ll like it but …

It’s been buggy since I’ve had it, and I have yet to find a doctor that really cares to see it or rather the data and it’s entirety. They almost are irritated that the patient is monitoring their health that closely. However that’s not a flaw of the product my main issues are it’s interoperability with products outside of the Withings ecosystem. I also feel that given the amount of data that it already consumes could provide more reporting or at least the appearance of more robust reporting. It suggests that there are insights and other elements available however I have yet to find any details, they’re always a work in progress and have been for upwards of two years as of the date of this review April 2022. However with that being said, tracking blood pressure wirelessly with their blood pressure cuff and with their tools or other hardware that all works wonderfully and you’ll be very happy it’s just a bit too proprietary for my tastes but then again what isn’t especially within the Apple ecosystem. To that end Apple users usually are paying for a premium for that non-interoperability so we should expect an extra level of exceptionalism and I don’t feel that they’re delivering on this expectation, but I’m a nit picker.

Hikercapecod, Apr 05, 2022

Waste of money and zero support

I purchased ths item for my husband, I already use their scale. I have multiple problems, the first of which is that their customer support is next to nothing. When they can’t fob you off with stock, copy and paste, replies and they stick with it long enough to actually read your problems, well, then you are not any better off. I’ve long since abandoned the use of the blood pressure monitor, since it is quite useless for the purpose it was purchased, taking blood pressure and recording it wirelessly.Simply does not work. Now the scale has been successful in weighing us both. Unfortunately, it has no ability to differentiate between people who are close to the same weight, like my husband and I, even though I always select my name at weighing. Again, after constant effort to attempt to get customer service, they just stopped communicating with me. I guess customer service is not their thing once they have your money. Now the app has removed the week display, or should I say, it’s gone from mine, I’m trying customer service again today but I’m quite honestly very much less than optimistic that I will have my problems addresses anytime soon, if at all. There’s lots of products on the market that do what these items are ‘supposed’ to do. Vote with you feet and walk away from Nokia/Withings products and save yourself the headaches I’ve been through.

Kamalamclem, Dec 09, 2018

Don’t buy the blood pressure cuff

This was a good app and blood pressure monitor when it was originally released. The new owners have turned the blood pressure cuff into a brick. I’ve lost over a year of health data because of the “updates”. The most recent update resulted in the app no longer recognizing a device I’ve been using for over a year. The app also now requires the user to create an account and to share health data with them. This is frankly another ignorant move to try to collect used data to use for marketing. This is no longer a health app for that reason. Save yourself some money and privacy and buy the simple blood pressure monitor from your local pharmacy. One that just uses batteries instead of you’d private information.Update: a customer service person responded to this review promptly. The response included an apology. However the response did NOT include a solution. If Nokia can’t offer a solution I want a refund. The device stopped working because of a forced update that Nokia sent out.Update: I contacted Withings customer service by email and requested a full refund. Withings responded by saying they will only warranty for 30 days. Even if they make the device useless due to their failure they will not refund the purchase. They are very stubborn and just thank you for your patience. Once they get your money that’s all they want. Save yourself a lot of money and buy the stand alone blood pressure device you can get from your local pharmacy.

Ken Akerly, Dec 05, 2018

Newest, newest update makes app work again

Past review: The last two updates have made the withings app complete garbage. I can no longer find my weight or other measurements from my withings scale (with the previous update it became hard to do but was still possible). Now I can just see my steps per day which the app is updating directly from Apple’s health app (why did I buy an expensive Withings scale to begin with?) Perhaps this data is now cloaked under the subscription that magicall came into being? If so it feels completely like Withings just want another ounce of blood (I mean money). Hopefully some other developer has made a way to access this data because it’s no longer Withings’ priority.Update: Miraculously after my scathing review, guess what appeared in the app when I logged on this morning? My data. I’m not sure if the developers pushed a buggy first draft or if they actually are pretty responsive to user feedback, but it looks like the app is actually useful once again. In the meantime found out that if you share between Apple Health and the Withings app, that all the data is easily and clearly accessible in Apple Health in case things get donked up again on Withings App. Advice to Withings: maybe make separate apps one just for those of us who want to access our device data and one with the extra gamified/coaching stuff for those that want that.

moppidort, Sep 22, 2023

Works most of the time

Update: I updated the review as it seems to be working better. The 301 error is solved by a slight adjustment (white unit is parallel to my upper arm and none of the cuff is touching anything hard). To sync with the Apple Health, once the cuff has synced to the Withings app, I close i the Withings app and then open it again, swipe down, and it then syncs fine with the Apple app. It still seems to give different readings than my other two cuffs (sometimes as much as 10mmhg for systolic; diastolic is basically the same) but not all of the time; I’ll work on that. 🙂I’ve had the blood pressure monitor for about a month and for the most part it works pretty well, although often times it is much lower than my other two cuffs. Sometimes it gives me a 301 error, which I have not figured out why yet since it seems to be in the exact same position on my arm (I take my BP sitting in the exact same place every time and the different cuffs are in the same position). The app does a pretty good job at syncing up with the cuff ( as in real time), but does not sync well with the Apple health app - sometimes it does, sometimes it doesn’t. I have not figured out that one yet.

Nelchina2, Feb 24, 2022

Connectivity with Apple Health

I really wanted to like this app. I have been using Renpho for 4 years and decided this year to make the switch since my old scale was having trouble staying accurate. So I took the plunge and purchased the Withings Body+. I love the hardware. The scale looks nice, it works well for a larger person like me, and it seems really accurate. However, my problem is entirely with the app. I have worked with their support for three weeks now or so(which basically is two email interactions both asking me to confirm that I’m not stupid) so I have tried to do my due diligence. I cannot seem to get the Health Mate app to consistently share information with Apple Health which is what I use for keeping track of trends. There were some days it would sync and then it would skip 4 or 5 days. Now I’ve been using it for three weeks with no sync at all. I’ve reset it several times. I am giving it one more try by deleting the app, resetting the scale, and then strictly using Bluetooth to connect (to mimic my Renpho experience). If this does not start working within the next two weeks I will be returning my scale and just sticking with Renpho. I am bummed about that but I don’t really see a choice. Withings maintains that the problem is due to restrictions Apple puts on the syncing between the apps but then how come Renpho works flawlessly for years and I can’t get this one to work consistently for more than a couple days. It’s quite frustrating.

Nightshark89, Jan 14, 2023

Frustrated

I’ve had the app for years. I used it to monitor my steps years before Apple Heath and Apple Watch. I eventually purchased the scale, blood pressure monitor, & most recently, the sleep tracker app. Recently, I started receiving multiple weight measurements every day. I noticed that whenever I opened the app a new weight measurement would appear even if I hadn’t stepped on the scale that day. So I contacted support. I was asked to provide a considerable amount of information, which I happily did as I assumed it would lead to my problem being resolved more quickly. Unfortunately, that’s not what happened. Here is the response I received, “Our development team is aware of the loop effect which is causing this issue to take place (HM → other app → AH → HM).I do apologize however, we do not have a planned fix, we recommend users only export from Apple Health.“ My reply was that their response was unacceptable as according to the description in the App Store at the time was that the app “plays well with others” (in all caps). I was assured that my concerns would be forwarded to the development team. This was On May 13th. Apparently my concerns aren’t worth much as I haven’t heard from anyone & it’s now the end of May.

nnsmith, May 27, 2020

Description

Whether you’re looking to lose weight, get more active, monitor blood pressure, or even sleep better, Health Mate unleashes the power of Withings health devices, backed by a decade of expertise. In the app you’ll find health data that is easy to understand, personalized, and fully leverageable by you and your doctor. With Health Mate, be empowered to take action—and start mastering your vitals.

TRACK YOUR VITALS WEIGHT & BODY COMPOSITION MONITORING Reach your weight goals with advanced insights including weight, weight trends, BMI & body composition. ACTIVITY & SPORT MONITORING Automatically track your daily activity and workout sessions with in-depth insights including steps, heart rate, multisport tracking, connected GPS & Fitness Level assessment. SLEEP ANALYSIS / SLEEP APNEA DETECTION Improve your nights with sleep-lab worthy results (sleep cycles, sleep score, heart rate, snoring & more) and uncover sleep apnea, a highly prevalent & underdiagnosed disease. HYPERTENSION MANAGEMENT Monitor hypertension from the comfort of your home with medically-accurate systolic and diastolic blood pressure results, plus reports you can share with your doctor to monitor the efficacy of treatment. CARDIOVASCULAR DISEASE DETECTION Detect the development of chronic diseases with advanced medical insights including irregular heart rhythm, atrial fibrillation, valvular heart diseases and overall arterial health via pulse wave velocity. ...WITH A SIMPLE & SMART APP EASY TO USE Only one app for all Withings products for a holistic view of your health, in the palm of your hands. EASY TO UNDERSTAND All the results are displayed clearly with normality ranges & color-coded feedback to know exactly where you stand. TAILORED HEALTH INSIGHTS Knowing your data is good, but knowing how to interpret it is better. Health Mate has now a voice and will highlight particularly relevant data for your health and enrich your experience with a science-based interpretation of this data. SHAREABLE REPORTS FOR YOUR DOCTORS Easily share data with healthcare professionals including an ECG record, blood pressure & more. Get also access to a full health report that can be shared to your practician via PDF. THE COMPANION TO APPLE HEALTH & YOUR FAVORITE APPS Health Mate and Apple Health work seamlessly together, so you can retrieve all your health data in one place for easier health tracking. Health Mate is also compatible with 100+ top health & fitness apps including Strava, MyFitnessPal and Runkeeper. ABOUT WITHINGS WITHINGS creates devices embedded in easy-to-use everyday objects that connect to a unique app and act as powerful daily health check-ups, as well as tools to help master long-term health goals. Our team of engineers, doctors, and health professionals invents the world’s most efficient devices to help track and analyze anyone’s vitals, via a decade of expertise. Terms of use:https://www.withings.com/legal/applications-conditions#/legal/services-terms-and-conditions Privacy policy: https://www.withings.com/legal/applications-conditions#/legal/privacy-policy