Icon Wheels Mobile Assistant

Wheels Mobile Assistant

  • Business
View in App Store

Wheels Mobile Assistant

  • Business
3.8
493 ratings
Age Rating

4+

Seller
Wheels Inc.
View in App Store

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User Reviews for Wheels Mobile Assistant

1
GPS mileage log is suspect.

The GPS auto mileage logging function is pretty suspect. It will log trips even when no trip is taken, when it actually logs a trip that was taken it is logs consistently lower then actual miles driven, sometimes it doesn’t even log trips that were taken. The actual mileage logging is all over the place compared to other mileage logging apps, GPS maps and actual trip odometers on multiple vehicles. I hope these issues will be addressed soon, as it defeats the purpose of using an auto logging app that has to be modified everyday.

csptls, Jan 24, 2020
2
Constant app updates

I really hate this app. The functionality is fine and all, but there is a required update EVERY MONTH! So Instead if just logging in with my saved password to record my monthly mileage, Im required to physically enter my password every month. This wouldn’t be so bad if my passwords didn’t match most of the time. I’ve had to reset my password due to this issue several times this year. LEAVE THE APP ALONE! It’s fine.

do kkj, Dec 08, 2021
3
Crash Issues

App hangs on opening screen for a few seconds then crashes. Called customer service. They asked me to delete and reinstall. App worked for a couple of days then started the same issue as before. Like most my company requires milage reporting. With a non functioning app this makes the task impossible. App is very good when it works.

Gsooooooooow, Sep 30, 2019
1
The app Crashes

The only way the app works is if you do not use any other item on you phone at the same time, GPS, music, ect.. it will kick you out of the app without logging any of your miles leading you to manually inputting them. The app will also crash after you click “finish trip” losing all of your info in the last trip you tried to log. Also when opening the app it doesn’t work half the time leaving me to have to exit the app multiple times before finally working... I’m tired of sending complaint emails every time it has “missed a trip”

Kmart__32, Mar 06, 2021
2
Rarely works

Was supposed to be an upgrade from our last program. While the software may be better, most of them it doesn’t actually track. At times the trip log also doesn’t match the log where you actually submit the trips. The app has potential, but it also really struggles at times.

N8adams, Jan 05, 2023
3
Good concept poor execution

It works about 60-70% of the time. You will click start from your current location and it will register the duration and start calculating the miles but then when you go back into the app to click finish the app freezes and deletes the beginning point requiring you to manually enter the data again. Wastes time and practically makes the app useless since I can log the miles on my laptop thru my companies website.

Peter Cigna, Sep 14, 2021
1
Was good...

...now doesn’t even open. I have reinstalled multiple times. App hangs on the opening Wheels logo screen and then crashes. My company requires mileage log reporting through Wheels, only their app supports the logs (not an option on their website per company rep webinar) and now I can’t report my trip logs per federal regulations. Called them 2 days ago for support and was told someone would get back to me. No response from Wheels yet - not even to diagnose the issue.

RegulationsSmegulations, Feb 20, 2019
2
Poor Trip Log

Everything else is fine but your trip logging is not the greatest. I drove 265 miles and it failed to track those miles. I have noticed that if the wheels app is running for tracking miles it cause other apps (Internet, mail, etc) to stop responding; not sure if it has to do with the gps tracking or LTE usage. It takes forever for it know if the vehicle has stopped moving. If I am making several stops per day it will only catch my first departure and my last arrival. Can you guys resolve this please? Maybe have it be integrated with google maps.

Seahawks8, Apr 22, 2019
3
Trip log annoys me

Works well enough, and I’ve read plenty of reviews to know that I shouldn’t rely on the GPS logging feature, so I manually enter my mileage. Unfortunately, and without fail, every time I enter my mileage at the end of the day and reopen the app next day, it magically moves the mileage I previously entered to the day prior. For example, I drive 45 miles on Tuesday and put that into the trip log. When I open the app on Wednesday that trip is now magically on Monday. Simply clicking the trip and editing the date doesn’t stick, but if I delete it and re-enter it does. Seems to be related to entering mileage on the current day only, as entering mileage for past dates doesn’t have issues. I’ve given up on trying to fix it, and just assume since the miles are accurate my company should be ok with it.

Taco man 81, Jul 12, 2020
1
Less than reliable and consistently disappointing

We have deployed this to our fleet and it has been a complete failure. Drops locations consistently and does not accurately record miles. Uses out dated maps and technologies. I am forced to manually enter every trip to ensure accuracy and not be shorted on actual mileage. Would give zero stars if I could. Disappointed continuously and tired of the excuses. Fix it or leave the market, because better platforms exist.

Yenjrkodibdi, Feb 24, 2022

Description

Wheels Mobile Assistant requires a Wheels Driver Tools Account. Company Vehicle Drivers: Streamline your productivity with an integrated suite of tools you need as a driver of a company-provided vehicle. Smart notifications will proactively alert you to upcoming requirements, enabling efficient time management.

Easily access on-the-go tools. And you always have direct-dial assistance from Wheels Customer Support Team to get the support you need if there is a roadside incident. Reimbursement Drivers: For drivers on the Wheels Reimbursement program, not only do you have access to the maintenance services for your personal vehicle with included roadside support services, now the app’s Trip Log and GPS AutoLog make documenting your reimbursable business trips a breeze. Trips documented here can be directly submitted for reimbursement. You won't need to use the spreadsheet method anymore! With this capability, you allow your phone to capture your business driving during set hours, and you can augment the default trip descriptions with notes and business reasons for your trips. ---- WHEELS MOBILE ASSISTANT FEATURES ---- • Biometric login allows for simple and secure authentication • Get Service - service reminders, preferred network shop search and payment details you show your shop – now improved with the ability to do vendor name searches and start new searches based on where you navigated on the map • Pushed alert messages - never miss a recall notification! • Roadside Support – summon roadside help from the app via one click direct dial for help (for vehicles still under manufacturer warranty) or NEW: a forms wizard and see the rescue vehicle come to you on a map! • For drivers on a Wheels mileage product (company vehicle or reimbursement) Daily Trip Log with the option to turn on AutoLog GPS to automatically capture your trips. You can also export your log history into a spreadsheet you can keep and archive, fulfilling your government regulatory requirements. • NEW: Take Vehicle Photos – take photos of your vehicle directly in the app for annual inspections, damage documentation, vehicle certifications ----- REIMBURSEMENT DRIVER EXCLUSIVE FEATURES ---- • NEW: Submit trips captured with the daily Trip Log and GPS AutoLog for reimbursement • NEW: Track your reimbursements and see statements for previous months ---- COMPANY VEHICLE DRIVER EXCLUSIVE FEATURES ---- • Glovebox - easy access to key documents such as registration, and company policies. NEW: insurance cards (policy info only for NY, NV and Canada, full electronic cards for all others), insurance card paper requests • Vehicle Order Status - receive order status and vehicle pick-up instructions. NEW: confirm you have taken delivery of your new vehicle • Mileage Reporting - features calculators for quick and accurate mileage entries, plus you can use your odometer history for fast entry. NEW: Now includes a daily trip log with a GPS AutoLog option to automatically document your business driving! • Tools for Fueling at the Pump (snapping pictures of the odometer to certify your fuel entries, access your fuel card credentials) and insights on your fuel usage • Registration status - so you are on top of action items when they happen

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