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User Reviews for VIPKid Teach
Absolutely no support for teachers: I got nothing out of it
I started working with VIP kid and I was extremely excited to join. During my application, they send you tons of emails and phone calls to push you to complete the application quickly, which is fair because everything is online and I could see people slacking. However, after I had passed my mock class and submitted all my documents INCLUDING MY SOCIAL SECURITY INFO, VIPkid deactivated my account because they claimed that I hadn’t finished all my documents in time. However, I’m certain I did, because I double checked. I tried to contact them, but you can’t actually respond to the email address they use to spam you, and the only way to reach them is to write them a ticket through your account (which I’m locked out of). So I try reaching out on Instagram and Facebook, but I’m ignored. Then I create another account to try to write a ticket. I got an email that someone responded, which seemed promising at first, except every time I attempt to open it, it shuts me out. When I try to see my tickets, none shows up. I’m also mysteriously no longer allowed to send them tickets in that “category” anymore. So I’m absolutely stunned. I did EVERYTHING they asked me for in a timely manner, and after they got my super confidential info, they essentially block me?? Is this even legal???
What happened to my class schedule!?!?
I really like being able to see how many class I had for the full day especially after the frenzy. Now, I have to see I have 3 classes and click to see and count the rest of them. This is very frustrating and does anyone really have time for that? Also, I loved the fact that the class I was in (along with some of the following classes) use to show on the home screen. This location was VERY beneficial when needed to instruct a student on how to drag/drop and click. I could easily see the class I was in , click it, easily find the slideshow, and go to that slide. Now, I have to see the 3 classes, click "all classes", navigate to the student and the slides, and finally get to the slide I'm on. It wastes a lot of unnecessary time and sometimes this is the only way the student (and even the parent) understands what to do. Please bring back the true class number and a way to click to the current class to the home screen!
If it ain't broke, don't fix it.
I know teaching English is at our core but this most recent app update feels like a classic example of a situation where an American might say, "if it ain't broke, don't fix it." I have been using the VIPKID teacher app for well over a year now and in the past it has served me well. In fact, I really loved the app and used it more often than the online Teacher Portal. However, this update feels like a step backwards - not forward. Ever since it updated on my phone, the app has been buggy with pages not opening right when buttons are clicked. It is not as responsive. The main tab where you could see the booked lessons has been moved and replaced with a less useful workshop page that now uses prime screen-real estate. I have noticed a substantial increase in battery drain even just having this app just running in the background since the last update. I much preferred the orange-color branding on the old app layout. It felt more like classic "VIPKID" whereas this new white app design feels less brand-like to me. In my personal opinion, it somehow disconnects me from the very company I am proud to work with. I want to see Orange again- not white. I liked the old appearance and layout better. I would much prefer to see the previous app make a comeback. I only wrote this review because the change was just made and I suspect others may feel similarly. I want only the best for VIPKID.
Please go back
I used to love this app. Today’s updates have made it nearly useless. I can’t see all my classes for the day without multiple screens. I hate that it always only shows my next 3 classes. The alarm did not work properly. I thought the new “booking” screen would finally show all my booked classes for the week on the same page, but no such luck. It still only shows day by day. I like that the last 8 hours is always visible at the top of the page now. That is nice. Please keep that. My only complaint about that is I have to scroll up to see it when the app opens. We can get rid of the scrolling ad banner. That is useless, distracting, and takes up space. I’d rather have that out of sight at the top than the last 8 hours activity, which is the most useful part of the app. I also do not like the pull-up “To Do” list. It’s much nicer when it’s clearly visible on the start screen. Please go back :(
Used to LOVE
I’ve been teaching with VIPKID for 2 years and have loved all the updates to the app. It is so convenient to review your classes in the palm of your hand while putting your kids to bed the night before but recently there have been issues. First, the interactive slides were off center and enlarged which cut off important views of the slides and impaired the ability to read TD. I sent in a ticket and they made me feel as though it was on my end but I noticed that other teachers complained as well. Recently, this has been remedied. Now, I have an issue viewing trial slides. This has been ongoing for about a month. No matter what trial I am scheduled for I only see Level 2/Unit 1 with no way to change this (and I’m not even certified for L2 anymore). Again, after sending a ticket I am being led to assume this issue is on my end. I have restarted my phone, uninstalled/ reinstalled the app. Nothing seems to help. I know this is, once again, on their end. Hopefully, this is fixed soon as well.
Short notice function
Great app except for the fact that I wasn’t notified about a short notice booking on April 21, 2020 and again April 27, 2020. I also have an Apple Watch and it didn’t come through my watch either. I noticed your recent update said it fixed some alarm issues and other issues as well. My alarm never worked at night, but did each morning. This also caused me to miss a class on April 9th as I was working on my masters and lost track of time. Can you show that there have been issues with the app or is there a way you can gather data on those particular dates that might reveal there was a glitch within the app? I have contacted Apple and they said to contact the developer of the app through the app support. Any help would be greatly appreciated.
2 suggestions...
I love this app! The ability to send the students cards is great! I love being able to check my bookings, add/close time slots, review material, etc. Please add the date back into the booked classes notifications. Currently it just had the lesson, student, and time. And, it would also be great if we could see the student that cancels the bookings. It’s only shown in the lock screen notification and then goes away. It does not show in the cancellations tab on the home screen. I am tracking my new students to see a pattern of bookings to maintain the right quantity of open slots. This would be helpful.
Needs to improve to help teachers save money
It gives so many alerts, but not one alert is to say, “remember your feedback.” We should be able to choose alert times on the app to notify us on the phone (not just a silly email that doesn’t get looked at) so we have every opportunity to do our feedback in the right 12 hour time frame provided. Also, we should be able to submit ALL feedback from the app, not just the older, antique lessons. These added inconveniences means less money in teachers’ pockets. It seems there is an alert for parents to cancel prior to the 24 cancellation period because I often get cancelled 25hrs in advanced on the dot. 🤔VIPKID, please help teachers earn money rather than taking it from them. Thank you for your ongoing help and support.
Horrible update to add Alarm made app frustrating to have
I have always enjoyed using this app to check my classes and write reviews for students but the latest update to their alarm has made it one of the most frustrating apps I have ever used. First of all this app already reminded you 15 minutes before your next class by sending you a single notification. Now, it floods your iPhone with 15 minute notifications until you open the app and turn off their alarm. When I mean flood, I don’t mean 3 notifications. I mean non stop notifications to infinity until you shut it down by opening the app. Also, it comes with an annoying sound. So when I am teaching multiple classes right at the 15 minute mark my phone makes all kind of noises and since I am in class I can not attend to it. I hope they add an option to turn off this feature because I am about to delete this off my phone.
Alarm and Notifications are Inconsistent
Overall, the app can be useful; however, the most important features — notifications for short notice classes and the alarm 15 minutes before a class begins do not consistently work. This month, the notifications and alarm have failed multiple times, and I’ve needed to proactively check my schedule on both desktop and mobile to ensure I don’t miss a class. I received more than 1 teacher no-show due to no sounds/ alerts even though the phone was not on silent, the volume was at 100%, and I have the most updated version of the app. Losing this time and money (VIPKid charges you $10 for a no-show) is rather frustrating, especially since the technical difficulties are not my fault.
Description
Check your bookings, cancel classes, update time slots, prepare for classes, and view payments, all from your phone. App Features Manage Your Schedule on the Go Get alerts for new bookings and cancellations Check your bookings and class status Open and close time slots, cancel classes, or set availability Stay organized with the automatic To-Do List Teaching Resources Prepare for classes by reviewing teaching materials on the app Contact tech support regarding classroom issues or cancellations Access the library of support resources Submit after-class feedback to parents Manage Your Account Update your personal information Add or update your profile picture Create and edit your bio to add a personal touch Upload featured photos and/or a greeting video Track your earnings Keep track of how long you’ve been with VIPKid and how many students you’ve taught Stay Connected Review parent feedback Send e-cards and gemstones to students (only available on the mobile app) Participate in special incentives and promotions View special announcements and updates Share your experience by inviting referrals Daily rewards check-in Who We Are VIPKid provides an international learning experience to children globally between the ages of 4-12. Headquartered in Beijing and San Francisco, with teachers all over the U.S.
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