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User Reviews for UMR | Health
Poor development
Overall this app is poorly designed. Input fields should be defaulted to number fields (where appropriate) to minimize keystrokes for the user. Better yet, consider using sliders to calculate number of cups or number of miles, etc. additionally, there is no flexibility in tracking for challenges. If the challenge starts January 1, but you don’t come across the challenge until late February, you are obligated go back and enter data for the weeks that you missed. Can you imagine starting in June ?! You should be able to select the week you want and begin tracking.
Lost ID cards
I was able to get them on here. Save them to my phone. I have health insurance cards now! Didn’t even have to re registered from old myuhc app. Good news!
It’s been updated?
When I log in, on the update contact info page it gives me an error message screen and then asks me to Submit to move on. What am I submitting? On the next page, it says the app has been “reimagined”, and no other options to press. The drop down menu strictly has account settings and communication preferences along with some legal stuff, but no options to actually access your accounts or do anything useful. Waste of time.
Kind of broken
The UI is whack. Searching for providers puts you in a never ending login loop, wasn’t even able to pull my healthcare information for the first 6 months. Super lazy programming/ app development. Don’t try to use it if you have a heart condition. You may be taking a trip to the ER.
Worthless! Read the reviews!
Can this even be called an app? Look at all the reviews! It is not 4.2 stars! It literally never works for anyone! Why even market you have an app if it isn't going to work, just don't have the app! Supposedly the developer replies to all these comments yet for 6months+ no one can get it to function! Worthless!
Handy but….
This app makes it convenient to access my UMR informationWhat I don’t understand is, while looking at in net work and out of network expenses, the dollar amounts are identical. It appears that I spent the exact same amount using both in network providers and out of network providers. If someone could explain this to me, I will raise the stars amount.
A bad website disguised as an app
When you log in to this app (a process that fails about 1/3 of the time) it just loads information from the website in the shape of an iPhone screen. It is slow, and clunky. Finding a healthcare provider still requires the app to load several external websites rather than just query the servers and load the information into the app. I would give it 1 star but you can wrestle with the sloppy UI and find the info you need. It just requires many more steps than it would take if the app was well made.
Slow loading
I thought it would be so handy to pull up my id cards on this app rather than carrying another plastic card in my wallet, but twice now the app failed to load the home screen when I needed it.
Massive technical issues still not addressed
I've been able to get all the way through logging in and verifying my id only to be automatically logged out. I've called about this issue multiple times to be told "try a desktop" (this is an app by the way) When I'm click the number posted on the page for technical help you get you get UMR who after multiple redirects finally gives you the right number while you can listen to the on hold message telling you that you wouldn't need to sit on hold if you used the online services (that I am still trying to access)This has been going on for months. I'm not trying to play games, I'm trying to get access to information to make better health decisions. At least post the right help number!! Ps do not even try to tell me to log out and log back in. I'm a health IT professional, I can assure you this is not user error.
Needs work
I was a little skeptical when the app only had a placeholder icon after installing. I signed in, clicked claims and… blank screen. Restarted app and got the same thing. So the app is useless as it stands. I hope they get it working better because the UMR website is not user friendly so my fingers are crossed that this app might be a better option once they get it working.
Description
With a single tap, you can look up in-network health care providers, view your member ID card, see how much you’ve paid toward your deductible, find out if there is a co-pay for your upcoming appointment, or view recent medical or dental claims. In-App features are based on your personal health care benefits plan.
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