With Trimble Remote Expert, service organizations can rapidly transfer troubleshooting guidance and expertise from support experts to technicians out in the field. It is a simple and powerful companion for technicians and end-users who require real-time assistance from experts when facing complex or unfamiliar situations. The augmented reality collaboration and assistance tool ultimately helps to improve first-time fix rates, technician productivity, and the overall customer service experience. Features Free mobile app during the trial period Connect* via video and audio Collaborate by creating spatial and text markup Capture media (video and screenshots) Save media to the device’s internal storage *Network provider restriction may prevent the app from functioning.
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