SurfEasy VPN - WiFi Proxy

Name: SurfEasy VPN - WiFi Proxy
Rating: 4.37449 (8617 reviews)

Productivity

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SurfEasy VPN - WiFi Proxy

Productivity

4.4

8.6K ratings

Age Rating

Seller

SurfEasy Inc

In-App Purchases

$0.99 – $79.99

View in App Store

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User Reviews for SurfEasy VPN - WiFi Proxy

Stopped working a few months ago, now word after multiple support requests

Trying one more time to see if vpn will connect. Stopped a few months ago, uninstall, reboot, reinstall and all other troubleshooting I could think of since sent multiple support requests.Just tried again and never get past loop of being asked for device password when starting connect vpn. Asks if I want to allow vpn configuration. Then fails to connect, which is where I left off before now that I have been through the process again. Waste of money at this point. Works fine on MacBook and windows. Just iOS doesn't work. Stay away.App Dev: I tried for 6 months to get help. Moved on to another product in December and you just getting back to me in August?! Great example of the quality of your customer service and why you lost me as a customer. Potential customers, you have been warned!!! Stay away!!! Would give -5 stars if I could.

bhochmuth, Aug 25, 2018

Used to be perfect but latest version does not work on my iPad nor computer

I have spoken with them 3 times and sent numerous messages but issue is not fixed. They need to fix their program EVERY time I open my iPad or restart web , or the Surfeasy program the map is blank, it does not show anything after a “Safe and Secure OP Adrees” & “You’re SecurelyConnected to:” I have wasted hours trying to fix this The best I can do is a work around I discovered. But I have to do it every time, many times each day, when I discover the program has stopped working. I reopen Surfeasy ( of course getting all blank s on the screen ) then go to the side panel & select a new region and the app will work ....for a short while. As to working on my iMax High Sierra, they need to fix their program. I installed it but there is no indication that it is even working or even there!

ctobeyk, Jul 11, 2020

Great App!

This 1st time I downloaded a VPN app & I chose the great one!!! I recently downloaded it on my iPhone, tablet & my PC & it was so easy to do not confusing or complicated at all!!! & it’s been smooth sailing on all 3 downloads!!! Not only are all 3 my devices now running faster cuz of SurfEasy VPN but it’s like it’s not even there! It runs completely in background causing no issues all while protecting my privacy & devices!!! Oh & I love the rewards u can earn!!! This VPN app got it all right!!! I was hesitant on whether I should install & I’m so happy I finally did!!! Thank u for great App! Keep up good work!!

dinnerella, Oct 20, 2017

You get what you pay for

I paid per month for quite a long time, there were times where it wouldn’t connect but overall it did exactly what i needed it to, let me browse while at work. Then i got a new phone, i installed it and tried to restore purchase, error. I reinstall and try again, error. Check subscriptions, still there. So i send an email and they add a month to my account. Next month comes along and same thing, email and they add it again. 3rd month, same thing, I’m annoyed but i just email and ask them to put a month on my account. They tell me i need to call CS for some unknown reason. I shouldn’t have to do that just for the app to work so i cancel the subscription and move on. It’s the cheapest VPN i could find but as the title says, you get what you pay for.

Fork8383, Jul 23, 2018

Lacklustre

I’ve been using SurfEasy’s ultimate plan on my computer for about two years now and it’s been my favourite, but the mobile version is horrendous. The VPN doesn’t stay on nor does it reconnect even with direct connection on, additionally with locking your phone, it turns off unless you have an on going connection via your music playing in background. It doesn’t block majority of trackers (social-media apps like, Instagram, Tumblr, Google Analytics, etc.), either. Moreover, I can see everything that goes through my DNS; I have to download an additional application to compensate with the majority of the third-party trackers that SurfEasy allows through. I hope these are but obstreperous bugs and that they’ll amalgamate into something that holds true with “encryption”, it remains one star until this gets fixed.

Itarillë, Nov 22, 2018

Won't even install anymore

New review: I deleted and reinstalled but the VPN profile won't install when I respond to the prompt to install it. It was burning up data a mile a minute a couple months ago; now it's totally unusable. No response from customer service. I'm over it. I need to find a reliable VPN service , and clearly I can't get that unless I pay for it. These could have been the guys I paid, but the app went crazy and then dead.Recent review:A very good free service with almost no dropouts and the advantage of changing locations and appearances all over the world. However, the mbs of data are currently burning up at the rate of practically 1 a minute and before you know it your free monthly allotment of data is gone.

Popability, Nov 15, 2020

Using it as a secondary.

App is great—however, it could have more features to it for non-plan/free trial users. App looks more appealing than any other VPN I know out there, but here are some suggestions: 1) Advertise it • this app definitely needs more attention, and ads are the way. 2) Unlimited Data • The main reason I use this as a secondary, is because it doesn’t have unlimited. I mean writing this gives me 100mb which lasts me forever but still. 3) It’s kind of slow? • Betternet, another VPN, has faster and unlimited data which is why I use it more. To summarize, this app is great but there is better ones out there, this app is mainly for users who will play not who would rather just use with ads and slower speed.

ShoshoPlayzzz, Jul 04, 2018

Poor customer service

I have been using Surf easy for last few years and it was okay till suddenly it stopped working . From app I contacted support multiple times with no response , after 2 days I deleted app and try to restore and it did not worked luckily it had option to email support which I did and they could not find any records , seriously shows in my subscription as valid subscription , after back and forth with customer service and providing all the proof of valid subscription including receipt , I get this email While reviewing your receipt, the date mentioned was Jul 1, 2019 valid until Jul 1, 2020. So, in 4 days your subscription is expiring. Please check if you have a latest receipt for the recent charges, as you might have mistakenly sent the old receipt.Best Regards,ManishSurfEasy Support TeamWow dude today’s date is Jun 26 and this guy is asking for subscription from July 1 while still subscription is valid . What kind of operations SurfEasy is running . Apple need to take action against this kind of app developers who are not honoring the subscription commitmentUpdate , Now the dudes at SurfEasy are saying they need receipt in PDF format , what a joke Apple does sends email of subscription renewal not a PDF . Apple take action against this kind of companies who are using your platform to not honor the commitment and take contract breach as part of the there BAU

ShrikantW, Jun 27, 2020

Garbage, garbage, garbage, garbage, garbage

New update, same garbage. 4 months no fix. Same old canned automatic responses to emails. Same old lack of responses for an update on status of fix. Same old garbage broken product. Watch, it’ll be the same canned garbage speech response to this “Oh golly gee! We the developers really care! Contact us at our b.s. email service address and we’ll find a fix! We really do care!” Do yourself a favor and save your money, save your time. Look elsewhere for a quality product with qualified, competent technical support. This is a garbage product and the support staff is either incompetent or just don’t care about the quality of their product. I’m so frustrated with their terrible product, terrible customer service, and terrible technical support that I’m actually finding more joy in telling people how pathetic their company and product are than using one of the million actual entertainment apps available that actually do work and are competently supported.

SurfeasySux, Oct 12, 2018

I don’t what complaint is I Love them!

I have full subscriptions and had issues connecting to devices when I purchase new phone and computer. They were like Ninja’s and fixed the issues within minutes. I used Support and they have SUMBIT problem upper right AND I GOT ALL TAKEN care of within minutes. I still get the usual garbage email that slides through but I’m very happy and have always gotten great customer support. Been a customer for going on 3rd year. Do lots of traveling and feel safe. So not garbage to me for $49-$50 annually! iCloud costs you $35 annually for 200g’s...

VPNTech, Mar 08, 2019

Description

SurfEasy VPN helps keep your online activity and history private. Our ultra-fast, no-log network encrypts your data and means you can browse the web securely even on public WiFi, without even us knowing what you’re doing. Why SurfEasy VPN? ►SURF THE WEB ANONYMOUSLY SurfEasy VPN allows you to hide your IP address.

It prevents others from knowing what you do online and lets you browse safely without being tracked. ►BANK-GRADE ENCRYPTION AES-256 adds bank-grade encryption to help ensure the information you send and receive is secure and private. ►STRICT NO-LOG NETWORK We don’t retain any logs related to your online, browsing or downloading activity. ►ENHANCED TRACKER BLOCKER Our tracker blocking algorithm blocks tracking cookies used by advertisers to follow you online, giving you a private and peaceful browsing experience. ►WIFI HOTSPOT PROTECTION Protect your privacy and personal data when connected to public WiFi hotspots with SurfEasy VPN. ►DEDICATED CUSTOMER SUPPORT We strive to be the best and to make your life easier. Our support team is on hand to help you with any queries or questions. ------------------------------------------- Please see SurfEasy’s Privacy Policy https://www.surfeasy.com/privacy_policy/ Terms and Conditions https://www.surfeasy.com/terms_of_service/ ------------------------------------------- Subscription Details ► All SurfEasy Ultra VPN features and unlimited bandwidth are included in the trial ► The free trial period lasts for 7 days. ► Once the trial period has finished, the length of the subscription will be 1 month. ►Payment will be charged to your iTunes account at confirmation of purchase. The subscription will automatically renew at $1.99/a month unless the subscription is canceled through App Store Account Settings at least 24 hours before the end of the current billing period. Your account will be charged for renewal within 24 hours prior to the end of the current period. You can manage your subscription and turn off auto-renewal through your Account Settings after purchase. For more information see our *Terms of Service* and *Privacy Policy*.