Spruce: Cleaning & Chores

Name: Spruce: Cleaning & Chores
Rating: 4.70816 (2426 reviews)

Lifestyle

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Spruce: Cleaning & Chores

Lifestyle

4.7

2.4K ratings

Age Rating

Seller

Spruce Services, Inc.

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User Reviews for Spruce: Cleaning & Chores

Terrible Experience With Cleaning and Customer Service

I paid for a move out cleaning as well as the removal of two bags of trash. The cleaner was in and out of my place in under an hour, which I found somewhat concerning as this is their most comprehensive service, but I chose to be optimistic. I arrived at my apartment the day of my walkthrough, and the cleaner had clearly done nothing more than a cursory wipe down of the floors and counters and had not removed the trash from the fridge, which is what I requested. To be clear, there was no other trash to be taken out. After waiting on hold for an hour, I spoke with someone in customer service who told me I would be receiving a refund as well as the Move Out Cleaning Guarantee to cover any cleaning fees that I was charged by my property management since the cleaning they had provided was done so poorly. She requested I send over pictures of everything. I provided the pictures, and I was then told that if I requested a refund, a partial one at that, it would forfeit the guarantee. So while they acknowledged that the cleaning was not up to standard for what I had paid for, they basically said I had to chose between paying for half done service and receiving reimbursement for the charges I’d get as a consequence of that, or getting *partially* reimbursed for the cleaning itself and then being responsible for the charges from my property management. Truly a ridiculous experience.

aleahrenee723, Oct 09, 2022

Terrible cleaning

I asked for them to come clean my old apartment as I was moving out. The next day I was informed they had dropped and broken a glass shelf in the freezer. They contacted my leasing office and took care of that. Which I was thankful for. I decided to go check the apartment as we had moved out, but still had one day left. They hadn’t deep cleaned really. First off, there was broken glass on the counter tops and floor, The oven and stove were still filthy, there was still milk on the floor( I had dropped some while making a bottle the day we moved out), conditioner on the shower wall, and hair on the bathroom floor, they hadn’t even touched the laundry room, among other issues. I contacted them, with pictures, and asked why it wasn’t done properly. They assured me they would contact my leasing office and go back in to clean. I hadn’t heard anything in a week. So I asked my old apartment and they said they hadn’t heard anything from them. So I emailed them back to ask if they had gone back. I got a message saying they hadn’t, but that my apartment had gone in and cleaned it themselves. Acting as if that is sufficient, when they were supposed to do it. I paid $160 for them to wipe down some counters and vacuum basically. Edit after response: they did pay for the shelf, they DID NOT come back to do a second cleaning. My apartment had to do it as stated.

Asklie, May 01, 2020

Horrible service

I was hesitant to use another big name cleaning service (I’ve used handy in the past) but I was going out of town and a friend was gonna stay at my apartment and watch my dog so I decided to try out their premium cleaning. Let me just say it was FAR from premium. I walked in my Rugs weren’t vacuumed the baseboards weren’t cleaned, mirrors and glass tables very streaky. Did not smell clean at all when I walked in I don’t think they even mopped them it seemed like I got their “hotel cleaning” option but no it was their premium. I wrote them when I was out of town and they didn’t even bother to partially refund me they said to let them come back and finish but it was already too late for that it should be done right the first time. I work in customer service and this was the worst customer service. My best friend who is the manager at my building recommended them but he was actually the one who saw my “cleaned” apartment first and he will not be recommending this company again. Handy at least did their job and my apartment smelled amazing and everything was sparkling they are just not dependable. DO NOT USE THIS COMPANY THEY ARE THEIVES.

downtownaustintx, Aug 17, 2022

Rude staff (Brittany Conrad) and terrible service!

Buyer beware! Terrible service and even worse management. I hired Spruce to clean my apartment. For my small apartment, it was $150 for their “Premium Clean” service. The cleaning was pathetic, the lightly wiped down surfaces and did not vacuum or mop any of the floors. On top of that, the cleaner left my apartment door unlocked and wide open. Anyone could have come in and stolen my belongings. While checking my apartment, I noticed my monitors from my computer were unplugged and shuffled around. I plugged them back in and one of my monitors is no longer working. I assumed Spruce would make this right. I couldn’t have been more wrong. I contacted Brittany Conrad on their customer service team, who said I was lying and the cleaner did not even touch my computer. They also refuse to replace my screen which they broke. Now, they refuse to even answer the phone. Stay away from this company. All they care about is the volume of customers, they do not put any care into their work. I’ve tried reaching out to Ben Johnson, their founder & CEO, to let him know how his company is run, but of course no response. Terrible, terrible service and company.

ForrestTrader, Dec 02, 2020

Horrible cleaning service, DO NOT USE THEM.

I scheduled a premium cleaning with a few additional add-ons as I had moved out of my apartment and just needed a clean before the walk through. I received a text the day of my scheduled service saying Ana was on her way and would text me when she arrived. I received a text when she arrived and then literally 2 minutes later received a text that she had finished and was sent pictures of my apartment. I was hoping that maybe Ana had just forgot to check in when she actually arrived and that she didn’t actually only spend 2 minutes in my apartment. I went to check on my apartment later that evening and absolutely NOTHING was done to the apartment. I have a dog and there was dog hair all along the base boards,no vacuuming or mopping, kitchen had not been touched or the restroom. I called customer service and was told I might be able to receive a partial refund but they couldn’t make any promises. Um what? Thankfully in the end I was able to receive my full refund but I truly believe it was only because I continued to email with customer service and call them about what happened. I even had one customer service rep tell me that he could tell from the pictures that the apartment hadn’t been cleaned. How embarrassing for this company. I wish I would have read reviews before booking with them. It seems like this is a reoccurring problem for other customers. Stay far away.

GWallR1213, Nov 24, 2022

Awful service all-round

How this company has 5 star reviews is beyond me. Oh, their website is set up to look like they are professionals but the service provided by both the company and the people they hire is FAR from it. I tried them out once and the people that came to clean my windows and make my bed did such a terrible job that the windows were still dirty and the bed looked like a child had made it. There were wrinkles everywhere and the sheets hadn’t even been properly folded. The two people that came were in and out in 10 minutes. I knew after I had to remake the bed and clean the windows myself that I’d never use Spruce again. So I sent an email asking for my account to be deleted. The initial email I sent requesting this was on November 17th. Nothing was done despite promises made my Spruce to delete. Second email I sent about the same matter was on December 15th with more promises and lies that it takes a little time to delete. Finally yesterday (Jan 15th), TWO MONTHS after my initial request, they send an email saying it’s been deleted. Stay FAR FAR AWAY from the substandard service provided by Spruce.

KSIPerera, Jan 16, 2022

Never Showed

I was excited to try the service and booked for the 1 to 5 PM window. I crated my dog for the entire day as instructed, and got up early before work to declutter to make life easy for the service provider. I initially understood this to mean that the service would be completed by 5 PM, but it turns out that that is just an arrival window, and there’s no guarantee of when they will be finished. My misunderstanding, no big deal.I received a text that the service provider was on her way at 3:30 PM. At 4:00 with no update I contacted customer service, and they assured me that they would arrive before 5 PM. At 5:10, there was no update or communication whatsoever from customer service, so I requested one. Instead of an update, I was told that they were sorry for the “misunderstanding“ and that they rebooked me for tomorrow. I was not asked - I was told. I responded that I wanted a refund and cancellation, but it took multiple requests until they agreed to do that instead of the rebooking. I specifically picked the day that I wanted the house to be clean because I was going to have guests over that night. Cleaning the next day would not accomplish that purpose. There was never any apology or explanation for the lack of the service provider coming, and there was no offer of any kind of compensation. I will never try to use Spruce again.

Nickyreads, Mar 08, 2023

Horrible Company

I don’t see how they have 5 stars when this company lacks communication. They get you with the first clean and then it goes extremely downhill from there FAST! When you put yourself on recurring cleanings (mine was every 2weeks); don’t expect your house to be cleaned. They will reschedule you well after your cleaning window and keep rescheduling you. Instead of the company reaching out to you by phone they will keep texting you after the initial reschedule. I would expect a phone call on why this keeps happening vs me demanding a phone call. When I finally got someone on the phone and mind you it was horrible reception on their end they mentioned they do not have enough staff/ contractors in the area. If that’s the case DO NOT ALLOW ME TO BOOK A CLEANING! I’m expecting to come home to a clean house and IT’S NOT! Oh to top it off after rescheduling me many times one of the excuses was we have new customers that took priority over your clean. WHAT?! EXCUSE ME?! I tried to give this company a try and stick it out but it’s not worth the headache. I’ll take my business elsewhere.

Siimply_Court, Apr 18, 2022

Better than expected

I was hesitant to try a new service for a trip out of the country, but I’ve had an incredible experience with Spruce. My cat cannot handle the stress of being boarded and always becomes ill with feline respiratory viruses, so I decided to try Apartment Butler (aka Spruce) since I had a coupon from my apartment complex. I was able to book in advance and provide specific instructions for care (where toys and the litter genie are kept, details about his mannerisms/play). I received a text message from my caretaker on the scheduled day notifying me that she had arrived and would send me another message at the end of the visit. Not only did I get an update on my cat’s visit, but also pictures of one very happy fur baby! In addition, a team member reached out via email because I booked appointments too far apart for their out of town policy (which I was unaware of) and offered me a complimentary visit to ensure my cat was properly taken care of. I am so pleased with the level of care and attention to detail, with the added bonus of allowing my pet to stay in his comfort zone. I will absolutely use this service again and again.

Turxishdelight, Jul 24, 2019

Missing important features

I love the minimalist aesthetic of this app. It looks as super clean and fresh, which is great for a service of this variety. However…1) I get a marketing email at least once a day from Spruce, and there is no communication preferences section in the app. Even worse, the “Unsubscribe” link in their emails doesn’t work. So I’m stuck with the spam (contacted customer service to unsubscribe me and they just told me to use the broken link in the email). Please just make it an option in the Settings on the app?2) There is no notification setting in the app. I would like to be notified about upcoming appointments or changes. But while I don’t have anything scheduled, there remains a “1” indicator on the app button which doesn’t seem to really correlate with any actual notification. Why? Is it to remind me to book something? I’d like it gone, but other than globally turning off notifications for the app, there’s no way to adjust the settings for this. Please add a notification settings option?

Vintage MySpacer, Jun 16, 2023

Description

Spruce offers Chores & Housekeeping services. Schedule one-time or recurring services on-demand. Spruce Service Professionals are background-checked, licensed, bonded and insured and ready to tackle your biggest chores.

With the Chores features, book fractional cleaning services like cleaning floors, doing dishes, or clearing clutter. You can also add chores to house cleaning services so you can reduce the prep time normally required to get ready for the housekeeper. How does it work? Spruce partners with multifamily communities around the country to bring amenity services to your doorstep. If you live in a Spruce-powered property, simply book your service using the Spruce app. With instant booking and on-demand scheduling, you get the services you need, when you need them. Spruce also offers additional services like Pet Care and Laundry via our dedicated partners available on the Spruce app. Get started today!

Spruce: Cleaning & Chores

Spruce: Cleaning & Chores

Age Rating

Seller

Price Intelligence:

Grow your in-app revenue

Price Intelligence based on:

In-App Purchase Price (Subscription or Non-Recurring)

with the most powerful mobile SDK for subscriptions

User Reviews for Spruce: Cleaning & Chores

Terrible Experience With Cleaning and Customer Service

Terrible cleaning

Horrible service

Rude staff (Brittany Conrad) and terrible service!

Horrible cleaning service, DO NOT USE THEM.

Awful service all-round

Never Showed

Horrible Company

Better than expected

Missing important features

Description

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