ServiceChannel Provider
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User Reviews for ServiceChannel Provider
System needs revamped
As a technician, I hate using this system with my customers that have it. It’s slow and cumbersome. I try to close out work orders and it says it closed and sends it but it’s still on my screen , still clocking time in the ticket. No updates available. Just a frustrating system to use. It’s gps based for me to log in and out of tickets but there are times I’m infront of the building and it won’t reconiZe that I’m there. And if Im inside the building it says I’m nowhere close. Recommend finding another alternative. This one has more problems then it’s worth. Sounds good, but using it all the time I’ll tell you it seems like it was built in the 90s and really needs a update.
Stay in the light and avoid the dark.
If you prefer the new iOS 13.x dark mode you’ll discover this app REALLY likes the dark side too much. It pretty much just displays a black screen as you delve into the app to update data entry. The load page and main ticket page display well, but the area in which you actually enter data is black. It looks as though for now until the app is patched to properly display the dark mode, it’s best to stay on the lighter side of things. I hope it gets corrected soon, as the light screens are blinding when updating a ticket past 10pm in your car.
Improving but sometimes Irritating
When app Is functioning properly it is useful. However it constantly has issues loading processes and gets hung up while loading and you have to retry which usually doesn’t help. This wastes so much of my time waiting for the app to load just to have to restart the app to see if it’ll help. Sometimes it helps most times it doesn’t. App needs to load processes more reliably and load faster. If it wasn’t for my employer I would not choose to use this app.UPDATE: Load times have improved. I’ve not had to regularly restart the app in awhile. It does get hung up occasionally and sometimes has issues uploading photos. It will occasionally take excessively long uploading pictures and you have to retry over and over, to then finally cancel and find that some of the photos did upload, but not all.
Wish this App wasn’t so bad
As an HVAC Tech, I use IVRs for many customers. I finally decided to give this app a try instead of having to call the automated service which can sometimes be a pain. First problem is this app crashes a lot. Secondly, the “Geofence” is terrible. I couldn’t check into a site for which I was standing on their roof because the service channel app pinned the location several hundred yards away in the middle of the woods; so I had to call the IVR. At least allow us to move the marker if it’s incorrect.
Mechanic1
Absolutely worst work order app I’ve ever used, crashes, freezes, when you click a work order it brings you back to the top of the list, or when you try to get off a job through time tracking, it won’t let you complete incomplete or anything, then you waste your breath here writing a bad review on the errors that the creators will never correct or make right, worthless staff worthless creators and worthless junky app highly 1 million percent do not recommend!!!!!
Terrible Garbage
This is the worst app ever. It takes forever to load if it loads at all. It constantly gives error messages and kicks you back to the main screen, then you have to put all the information in again. Also, can’t bill through the app and have to log in through the website. I hate that I have to use this and hope the company I do work for gets rid of this and uses something else. Not to mention, for the fees they charge me to use this it should work properly. Absolute garbage.
How has this app been so bad for so long?
1 star reviews going back years. Many of the same complaints over and over again. I don’t understand how they can’t seem to get a handle on things. I installed this app a day and a half ago. My main complaint is this app absolutely obliterates your battery. I hardly used my phone all day and I didn’t use this app at all. At the end of the day I noticed my battery was WAY lower than normal. I looked in the battery settings and this app is responsible for 80% of my battery usage.
Next to useless, frustrating, coders should quit and dig ditches.
Continues to throw different errors almost EVERY time I attempt to either login a job or exit a job. I don’t know where this pile of feces decided to pull photos from for upload. There is no way to stop upload and it can’t/won’t look in the photo album. While I am using it suddenly has data errors and can’t/won’t continue. I am using the dial in IVR and if customers insist I use this…. well I have other customers that don’t demand I frustrate myself and will continue to be my customers while SC Provider demanders can bugger off.
Get it together
I don’t know if it’s the app itself or the people in charge of putting in the information, but I’m sitting on the job site unable to find the job site in the app. The app that you use a GPS to make sure you were on the correct job site cannot find the job site that I am sitting on….What is the point of having a GPS I have to make sure you’re on the job site if the GPS can’t find a job? This is clearly the product of a bunch of incompetent bean counters looking for ways to waste time to justify their existence.
5 negative stars is the most accurate review
Crashes constantly, error messages all of the time, awesome app if you like watching the little wheel spin for up to 10 minutes at a time. Poorly designed, the most disorganized work platform app I’ve ever used! often runs extremely slow then crashes, every action you make shoots you back to the top of your work orders list, literally I was training in a technician and he was able to repair equipment faster then I could even create the work orders, the support staff are worthless, if you truly want productivity from your technicians then choose Corigo or any other platform, there’s no way it could be any worse then this pile of junk.
Description
ServiceChannel Provider puts the power of on-site service management on every technician’s mobile device. Now you can keep your customers and your company in the know with status updates for work performed on-site. Save time and deliver more efficient, cost-effective service: - View and add notes on-site as well as add photo documentation of work orders - Check incoming jobs and update work order statuses on the go - Capture electronic signatures from your customer’s employees - Access work using existing PIN codes or technician accounts - Show accurate work hours for invoicing with geolocation tracking Based on your customer’s configuration, you can access additional features, such as: - Time Tracking and Return Schedules - Work Order Creation - Inventory Management - Refrigerant Tracking
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