Ritual - Order Local Takeout

Name: Ritual - Order Local Takeout
Rating: 4.84929 (21558 reviews)

Food & Drink

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Ritual - Order Local Takeout

Food & Drink

4.8

21.6K ratings

Age Rating

Seller

Ritual Technologies Inc.

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User Reviews for Ritual - Order Local Takeout

The Food Ordering App That Shares The Wealth

Unlike all the other food ordering apps out there, this one actually respects your time and appreciates your business. Ritual has a very responsive and informative progress reporting system that keeps you updated on the status of your order. It will tell you exactly when to leave to pick up your order, so that you don’t end up waiting around for your food. And even more impressive, Ritual has a really awesome point rewards system which rewards you every time you place an order, pick up an order for a co-worker, write a restaurant review, or invite a co-worker to join the app. All of these reward points add up to actual dollars which you can use to make purchases. I’ve gotten many literal free lunches from this app, because Ritual actually makes it worth your time to use it. Which is just the way things should be 👍

bgrojr, Mar 11, 2019

POOR CUSTOMER SERVICE

I don’t write reviews but I’ve never dealt with such incompetent people making outright accusations all because they don’t want to fix their issues and honor and rectify a situation especially as a new and growing business. I really thought it was a clever idea as I work in the heart of Seattle. Then I referred a friend as I would receive a bonus. It never came. A pain but I submitted an issue for it. Ritual’s response: you’re already a user so you don’t qualify. Of course I’m a user. That’s the point. My friend signs up with my referral link. So I had to resubmit. This same Ritual person, says I registered with the same account, and saying that my friend and I were one and the same!!! Sooooo needless to say he and both won’t be using the app and we both will not be recommending this app to anyone. In addition, I used my coworkers referral link and she nor I got the bonus either and she is having the same issue, as well. We understood the kinks but the handling of the situation was worth the effort to let others know to avoid this company.

CC_86, Feb 22, 2019

False deals

When you order from a place ritual will multiply your points by 20 if you order from there again within a week. I have just realized that they have only been giving me 10x the points instead of 20. I spend my money on places because I will be getting my points multiplied by 20. I ordered something that was 124 pints originally, and I have noticed that the number “multiplied by 20” is 1,240. I have not been paying attention to that, and now I have realized that ritual is NOT giving you the points that they say you will receive. I could have been getting 2,480 points for an ENTIRE YEAR. But I have been deprived of these points and I am very disappointed in their system. They are not truthful to their deals and that means that their system is either messed up, or what I think is they are scamming you. I would like to have the points that I have not received in the past year, thank you. Please respond to me ritual!!

Ella.parme, Jan 28, 2020

Used for about a Year or so.

I have been using Ritual for quite a while. Maybe over a year. I LOVE it. For several reasons. In the beginning, I really loved the lower priced promo meals. But as time went on, the less often they appeared. As a college student, eating some great and healthy meals at a nice price were a life saver. When I stopped getting less of those promo meals, I thought I’d hate it afterwards. But it comes in real handy when I forget my wallet. Which is something I often do. Using Apple Pay through this app is a blessing because most restaurants aren’t equipped for it. I’m just gonna throw out an idea with maybe partnering with local college meal programs or if we sign up with our school emails to get like 10% off or something. That’s be nice. Just saying. Overall, I 100% recommend. Just can’t wait for more restaurants to appear (:

gentledove113, May 31, 2018

An outlier!

Disclaimer, I’m generally too cheap too use all the various food delivery apps. More often than not the order is wrong and no one takes responsibility. Those apps always feel sleazy too because the prices are inflated and then your asked to tip before receiving service.Before I signed up for Ritual I checked the business model and it seems to be subscription based rather than commission based. Ritual prices are supposed to match in store, this all feels more honest and fair to me.After using for a few weeks there’s a lot to love, fairly accurate order ready times and walk time estimations. They also have rewards programs that incentivize trying something new. It’s not just value, but ease! Ritual makes it easy to place that first order with a new restaurant, no google, no janky website menu...needless to say, I keep using it! Although, I do wish custom tipping options were available, often times it’s only 10, 15, 20%.

Ivan McCuistion, Sep 19, 2020

Horrible Customer Service

I used to love this app, referred 7 employees to it and used it to retrieve food for my boss due to the convenience. I tried to make a personal account on my personal phone for myself and got booted out of participating in the $1 food fest for apparently violating their standards. I wrote to them that this is a mistake cause the other account is for my boss, they took days to get back to me and didn’t resolve the issue, just kept saying I violated the terms of the app. Since I wanted to participate in the $1 food fest, I then referred another employee and he placed an order, which according to Ritual’s website, allows you to participate. But no, they banned me from that too even though their website literally states this is your ticket in. They keep holding onto this stupid conspiracy that I’m making multiple accounts which is stupid cause what purpose would that even serve? I’ve emailed and DM-Ed them countless times and just crickets after accusing me of stupid behavior. Horrible app that doesn’t care about a company that has spent thousands of dollars.

Izzard93, Aug 15, 2019

Advertised promo does not work. No help from support team.

Ritual is currently advertising $1 Food Festival. The rules seem straightforward. You refer a friend, the friend makes a purchase, you get five $1 lunches. Simple? Not really. In reality, you do NOT get $1 lunches. I am in one of the cities that participate in the $1 Food Festival. Accordingly to the Ritual app, there are 10+ participating restaurants near me. My friend made a purchase and I still do not see any $1 options. Sent multiple emails to the support team. Instead of resolving the issue, they keep copying “no offers available in your nearby proximity” response. This is not a true statement based on their own app. They also refuse to give a name of ANY participating restaurant within the entire city. So either the support team is totally incompetent or the promo campaign is falsely advertised. Either way, Ritual gets referrals, you get nothing.Update based on the developer response. I am smart enough to search for DOLLARFEST. The app shows many restaurants nearby. No $1 offers in any of them when I click on a restaurant. My friend did not get $1 offers either.

Lucy_N, Aug 16, 2019

Beware of referring others, SCAM

I used to love this app, I referred more than 10 employees, family, and friends, and used it often to purchase food for myself because of the convenience. I helped my parents create accounts and saved the credit card we all share together. My parents somehow got blocked out of participating in the specials ritual was offering. I myself had my account permanently deleted because I was apparently violating their standards. I told them this is a mistake and they were so cold in their email mentioning I abused their app? They banned now myself, my parents, and even my friends to use their app and website. They think I conspired to make multiple accounts and I am not sure why. This is a terrible terrible app and the customer service is horrible. The ritual app should just terminate the “refer a friend and earn” because every time you do they think you are creating multiple accounts then block you from using the app.

mountains24, Aug 23, 2019

Invasion of privacy what a joke

Now Ritual wants to force me to access my location in order to use the application I’ve been using for a year. I’ll be sure to let the food retailers how horrible Ritual’s business practices are. Won’t use this application again. Not sure what’s worse Apple not putting reviews in chronological order and the most recent not showing on first screen in App Store or Rituals data mining. Both seem pretty bad and very disappointed the Apple would conduct themselves this way. Tech companies definitely need a wake up call.Response to developer. So are you saying that Ritual was gathering my location without asking permission of the user. I had my location for this app shut off and unless Apple was allowing you to bypass which then there are bigger issues at hand. What your implying is that since the update to your app you have changed the way the location services are shown to consumers. Either turn on your location or don’t use the app. In the past you just accessed the location of users ? And Please stop with the patronizing responses as if people can’t figure out how long it takes to get to a restaurant.

Rainman, Dec 04, 2018

Terrible Customer Support

I downloaded the Ritual app because there was a promotion going on in my city that I wanted to access. After forgetting my password, I clicked the “forgot my password” link, expecting a link to be sent to me immediately afterward. However, I got a text message saying that a password reset email had been sent to my email account on file. After going to my email and waiting for over an hour, it never appeared. I then reached out to customer support and have been emailing back and forth with them for 4 hours (mostly a one way conversation; I guess they must have so many complaints coming in that they don’t have time for me). Now, 4 hours and 25 emails later, the issue is nowhere near being resolved and the support team has completely stopped responding to me. I’m hoping that this will catch their attention and make them realize that small issues can snowball into larger problems for their company. If you want to have satisfied customers, then maybe you should take the time to actually address their concerns.

Ritualsucksabsoluteass, May 07, 2019

Description

Ritual brings people together with the best takeout spots near their work or home neighborhoods. We connect you with those local gems, the hot new restaurants, and your favorite chains. We believe it’s those real world connections — when the barista knows your name, the chef knows just how you like your order, or being greeted like a regular from your very first visit — that make communities, and the people and places in them, thrive. Order ahead and ditch the wait.

No more waiting in line to order, or killing time while your meal is being prepped. We’ll notify you exactly when it’s time to go pick up your food — so you get your latte, salad, taco, burrito, sushi, burger, pizza, poke or pad thai at its freshest. Menu options? Oh, we have them. Breakfast, lunch, dinner and everything in between. Choose from hundreds of restaurants near you, and thousands of menu choices. Search by cuisine style or restaurant proximity. Quickly reorder your faves or discover new places. Easily customize your orders too. Whatever you’re in the mood for, find it in the App. Be the office hero. Doing a lunch or coffee run? Get your coworkers in on it. With Piggyback, it’s easy to create work teams and place group orders. No more counting back change, or figuring out who’s paid. Earn bonus points (from us, and with your colleagues) when you pick up, plus get in some daily steps! 10 coffees, one easy and rewarding run — epic. Get rewarded with Loyalty+. Got a go-to breakfast, lunch or coffee spot? Earn extra rewards for those daily rituals. With Loyalty+, you collect stamps at your favorite local participating restaurants. Redeem those stamps for free food. Repeat. It’s a delicious cycle. Enjoy easy and secure payment. Thousands of local spots, one quick and easy way to pay. Save your personal or company credit card in the app, and pay with a tap. Your data is encrypted, so we or the restaurant never see your number. And your card or cash stays in your wallet, for safe, contact-free payments and pick ups. Reward employees with Ritual for Companies. Our corporate teams program makes it easy to reward employees through credits, meal plans, and other perks. Create employee meal plans that work with your team’s size & budget, and support favorite local merchants through targeted incentives. Our user-friendly portal makes office ordering quick and easy, whether your team is 10 or 100+.