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Rent-A-Center

  • Shopping
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Rent-A-Center

  • Shopping
4.4
2.3K ratings
Age Rating

4+

Seller
Rent-A-Center, Inc
View in App Store

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User Reviews for Rent-A-Center

5
Shout out to our local RAC!

Hi from CT! I’d like to take the opportunity to write a review for RAC.., they deserve it! My local RAC is in New London, CT, a few towns over from where I reside. “My RAC,” has been in the same location for 20+ years. I have fulfilled many contracts over the years for items I still have today. Every experience with each new contract was as flawless a the first. The employees are friendly & helpful. They truly go above & beyond to accommodate their customers needs & requests. You can always call the store with any question(s), they’re always enthusiastically helpful. I just paid off a gorgeous TV last week. The contact went by so fast & now I’m able to own a great, high end TV. I really appreciate the option of RAC vs traditional retail. It’s so nice to have the RAC alternative when our family needs something that’s a considered purchase. Very good work RAC Friends! I will continue to do business there for years to come! ⭐️⭐️⭐️⭐️⭐️

AlainaP13, Mar 09, 2022
5
Rebecca

I absolutely love this place. I’ve been a customer for a while now, I believe a little over a year and Robert and his team have always been phenomenal to me. Flexible when I needed help with payments if I ever had money issues, super patient and kind, the list could honestly go on! I never feel stressed or worried when doing business with this company and they always mean well. I feel like they’ve become family members practically and like I can always call if there’s something I need for my home and they almost always have it and willing to work with me! Will always go to them 💖

Beccalynn0906, Oct 15, 2021
5
Hassle free business

These ppl are great! I’ve never had an issue and always get treated right! From Julian to Rob & the lovely Nancy ( gone too soon and never forgotten ) to the young lady ( sorry I forget her name) to the delivery service guys. Hands down best interaction and service I’ve gotten. They even worked so hard bringing in furniture and had energy to have a nerf war with my kids while putting it together. I will miss Nancy’s beautiful face and personality ♥️, but this will still be my go to store for anything with a payment plan. Just make your payments and no problems. I’ve been with these guys for yrs and never once had any issues, they work with you as much as they possibly can. Thanks guys 🧁

bigo is all bots, Apr 18, 2022
3
Could be better

I am the former Sales Manager of my local Rent-a-Center, and I can honestly say that this app could be so much better, and it would have made the customers lives a little easier too. First off, add the ability to log in using Face ID or your fingerprint (or whatever the OS use for identification). Logging in every time I go to use the app gets repetitive and is inconvenient. It is also inconvenient that you can not make more than a one week payment unless you are paying off the agreement. I had customers calling frustrated because they wanted to make double payments online and be paid ahead, but couldn’t.

buckster2016, Nov 24, 2021
1
Check your rate weekly

I was originally quoted a weekly rate and I declined the additional services like insurance. I called in last week to inquire only about a promo they offered, following day I receive a notice I’m past due. This was now going into my second week and I made my payment on time. When I looked at the charges, the item I inquired about was added to my contract and the insurance was also added without my consent. They were closed Sunday, so Monday I was able to call and asked why these were and I was not told why. Was told the fees and item would be removed. I look at my invoice again because I wanted to pay early and see that they have added the insurance AGAIN. They must get some sort of commission for it, but I DON’T care! Stop adjusting my contract!!! I need to call again and this annoying!

deepeyesgreen, Mar 11, 2022
5
Amazing crew in Rockland Maine

Can’t say enough awesome things about the crew at this store. (Rockland, Maine) Very helpful, informative and just all around great people. Used another store closer to me a few years back…. And my review couldn’t be any more polar opposite…. Not of the employees… but of the management. (Uhhg ! ) … The management in Rockland is A++ service! I highly recommend if you are from that area, you won’t be disappointed. Great deals, great products, great service, great store, great people… what more could you possibly ask for? Don’t hesitate…. Don’t walk, RUN 🏃‍♂️!!

Kimbahladd, Oct 23, 2021
1
My opinion

I’ve been with Rent-A-Center for a while now and I would have thought that things would be good. It’s not. For some reason when I suppose to get a delivery it’s always a problem. They will tell you that your delivery will arrive on this day and it never happens. I just had one of the workers put me on hold and never come back to the phone I’ve been waiting on my delivery all day. I was told that it will arrive before 7 and when I called I was told that the truck broke down and I asked why didn’t someone contact the customers and let them know I was put on hold and never responded back too. I just dont think it’s good to treat loyal customers that way I pay them when it’s time so I expect the same treatment when they say things will be done

mitchell2022, Nov 16, 2021
5
Rent-A-Center is the best

Hey everybody I’m Gladys I have done business at the Rent-A-Center in Queens in Jamaica Ny at the Merrick Blvd store and the service is ABSOLUTELY GREAT Jonna is great to work with I just moved into my new apartment and I needed living room,and a bedroom set I told her what I would like and she and her boss really HOOKED ME UP!!! Also I got a BEAUTIFUL RECLINER that is heated and messages she ordered the recliner for me even gave suggestions on picking one that goes with my color scheme just beautiful she took into account my income bundled it and now I have BRAND NEW FURNITURE that Ms really affordable I recommend this store the furniture and customer service they are the best and highly recommend if u live in Queens Ny the Merrick Blvd store in Jamaica is the best bet to go to. I thank you for all the beautiful furniture and God Bless y’all. Gladys Irving-Taylor

old lady Renee, May 16, 2022
1
New management

I have had an account with you for years. All the staff(with the exception of the current) always made me come back. They kept an eye out for things I would mention I wanted on my wish list. I always felt like such a valued customer. I felt like they were interested in keeping me a customer. If I ever had a bump in the road payment wise they would help me solve the problem. Any time I got something new, they kept me updated as to when a delivery could be expected. Ever since the change, I get pestered the day of the payment. I get talked down to. I get reminded of my terms. Two payments came out of my account. I was told there was no way that could happen. I was refunded one of the payments. I was told by SSI that I made too much money and that the 2700 payment that was due to me in 3 days wasn’t going to come. It’s put me in a rough position. I am digging my way out. I saw a bedroom set that was used that I was interested i. I was told about the 6.07 start payment towards the set. They told me they would take in out. 4-5 days later I was calling to find out what was going on with my delivery. I didn’t receive a call to let me know. Instead I had to call them to be told. Because of Covid we can’t find anyone to deliver it. We set another date then nothing. I don’t even think I want it anymore. Customer since 2017 I have given a lot of money to rent a center. Probably pay the things I have left and be done.

Relieved in NH, Jun 11, 2022
2
Save login info

Please make app able to save user name n password Face ID logins biometrics something!!! Hate having to type everything in every time discourages me from shopping for new items also get some longer gold rope chains. Us bigger men with bigger necks need longer chains. Would of kept the charm n necklace I had if it didn’t feel like it was chocking me constantly. 28 inch 3.5-4 mm diamond cut rope chain 14 k would be perfect n would buy it but nope y’all only cater to skinny folks. I’ve been buying from RAC religiously for over 20 years and have purchased numerous items it’s about time y’all have started expanding inventory and FINALLY starting to be competitive with your competition. Seriously took y’all long enough. Was seriously thinking of taking my business to rent to own. Y’all still got a long way to go though so keep plugging away. Also get on your techies about getting all inventory on app n website. What they folks do all day play solitaire????

Wyle1220, Oct 01, 2021

Description

At Rent-A-Center, you can get approved for the best brands in furniture, electronics, appliances, computers and smartphones delivered for free or convenient curbside pick-up. Plus, have quick access to your account, make and track your payments, discover exclusive offers and more - anytime, anywhere. Download now to get started!

How it works: • Get approved and find out your approval amount – in just a few taps! • Find a store near you quickly and easily. • Make and track your payments. • Manage your account. • Set up alerts or enroll in AutoPay so you never miss a due date. • Get notifications to hear about our latest deals and offers. • Send a message to our Customer Service team. • And more!

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