Reliance Global Call
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User Reviews for Reliance Global Call
How I add a 0 star?
I’ve used reliance global toll free number in the past and have successfully made calls. Fast forward an year, now the toll free numbers doesn’t work even for the help desk. They prompt you to call using their app. I was able to make one call using the app and thought it can’t be that bad even though the app is full of bugs. However, I’m no longer able to make any calls. It shows as if it is ringing and the call gets disconnected. The recipient confirmed that they are not getting any calls. I called the same number using AT&T and that works without any issues.Either solve my problem or return my balance money I’ve in the reliance account. This is the worst customer experience that you can provide especially from a well known company.
Worst update ever
This update it terrible! Internet calling must be enabled to place even paid calls. If you turn off internet calling then (1) calls are not placed/connected when you don't have access to wifi and (2) one has to go though two stage dialing where one has to first enter their pin followed by the entire phone number of the person you are trying to call. What is the point of an app if I have to remember the phone number of the person I'm calling? Seriously... Who remembers phone numbers these days???When I complained about this to reliance by email they sent me instructions on how to place free and paid calls. Thanks geniuses! Like I hadn't figured that out for myself already
Convenient App
Just followed the instruction and worked well. The app is using your mobile phone service (ATT in my case) to make a toll free call, so if you spend 30 minutes talking, it will be detected from your available minutes. Reliance should have given the option of using voice/data connection. Hopefully next version will carry that feature.BTW, I have seen people complaining that they need to store the no with 91 prefix, but that's how you have to store your number if your want to make calls, so dont understand all the crying here.Convenient app, specially dialing from iPhone while driving. ignore -ve reviews and give it a shot yourself ;)
Works fine after you sign in with your mobile device number
After updating my app, I ran into the same issue as few other users - call not connecting. After reporting the issue through contact us section of app, the Support responded back with instructions to sign in using the mobile device number. I always used my landline number in past even from the mobile device because that’s how I originally signed up for this service. But seems like from this version onwards, you need to sign in using the device number that you are using to run the app. After signing in with the mobile number, I am now able to select a contact and call is going through.
Total buggy app
I use it on iPhone6. Since upgrade, this app has added lots of bugs. App doesn't store my favorites. If I turn off internet calling and try to call an international number, I have to wait 30 seconds where i need to hear "Welcome to Reliance, please enter the number you want to reach". It dials automatically after that. I don't have to manually dial the number but still I have to go through unnecessary prompts every time. If I call without internet calling the. It doesn't keep call logs. I called customer service and they acknowledged the issue. They told me that someone will get back to me in couple of days. I haven't received any call from them even after 2-3 months. I hope they fix the issues and test it before releasing the app.
Horrible app
It's a shame to have such a horrible technology from a big and reputable Company like Reliance. Their previous versions sucked and I thought the new version would fix all the issues in old versions. The new version turned out to be even a bigger disaster with some serious issues like poor call connectivity and quality. You dial a number and keep waiting. As you don't hear the ring tone, you would not know whether the call is connected or not. 99% of the times, it would not. I don't know how reliance is retaining such a horrible team working on this technology. A much smaller company in US would have fired them immediately after such poor performance of the app and terrible customer reviews
Fraud alert
This calling card company is fraud; i never got my PIN. The consumer service number is bogus. No calling details were sent in email. Please avoid this company
App updates
It seems like reliance is just releasing the update to the application without testing it. I have updated the application to the latest version (4.3) today. Although the update specifically mentioned that it included a fix for crashing of application but it is still crashing. I had sent the similar complaint last week, but haven’t received any response from your team. It seems like reliance doesn’t care about its customers.Again updated the application with version (4.4), which is released to fix crash issue. But unfortunately the issue still remains the same. I don’t understand how such a big company can do same mistake again and again (releasing updates without in-house testing). Very disappointed.
Fraud
Never received my pin after recharge. Nothing work in the website. Stay away … Fraud ! Fraud ! Fraud !
I love it!
Our entire family use reliance global call, recently we noticed that Reliance team is up and they are doing frequent releases and I appreciate that at least they are concerned now, no idea why they waited so long to update and keep user engagement. Anyway as Indian I will not use any other Int calling app and I want send every money to back our motherland! Keep it up RGC team we are with you. Amazingly simple app that allows you to use your phone's minutes to call internationally. Voice quality absolutely
Description
Reliance Global Call services trusted by millions now comes bundled with a feature rich communication app. With our easy to use app , Reliance Global Call (RGC) is indeed one of the most reliable international calling services currently available globally powered by the largest private fiber optic infrastructure Reliance Global Call gives lowest calling rates, unlimited app-app calling, free instant messaging, best voice quality and special calling plans to call any land line and mobile worldwide Save money by choosing between an array of calling plans to suit your international calling needs Features: • Reliance Global Call gives unlimited calling & free instant messaging enables you to connect with loved ones – for FREE! • Create groups, share files, pics, video clips and location details etc., • Lowest Calling Rates: Our promise is to offer lowest call rates to call land lines and mobiles across the globe. • 24*7 Customer Support: Use the Report an Issue tab to inform us about a concern or get in touch via e-mail or Live Chat. We are available 24x7 at your service • Share & earn - Now you may offer talktime to your RGC friend's with our Share & earn feature.
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