Can you imagine the following scenario? A customer has purchased your product, and now they need help fixing an issue. They call you at your support center, you instruct them to open your product’s mobile app and press the “Enable Remote Support” button. By pressing the button, the user authorizes access to their physical Bluetooth-enabled device. Upon receiving access, you are now seeing real-time device data and can troubleshoot with ease by reading logs, reconfiguring the device, updating firmware and much more. You and your team can now diagnose and fix the device without leading your customers through a long series of complicated instructions. The result is a great experience for you and the user that saves time increases satisfaction and leads to higher ratings for your product and mobile app! Reach℠ is also great for developers of BLE devices to make it easy to field test and beta test with ease while debugging remotely. Reach℠ is free for developers. Key features: - Scan and discover Bluetooth devices in the nearby area - See basic device info (UUID, RSSI) - Browse services and characteristics - Read values from characteristics - Write to characteristics in Hex, Oct, Bin, Decimal or ASCII - Send a secure PIN to connect to your admin portal as a support agent - Automatic reconnections - Works with any BLE product Requirements: - Must have a Cygnus Reach account to use remote support features
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