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User Reviews for Pro iCam
Glitches
The app in all seems to work ok, but trying to set up the email alerts is painful. I’m sure if I was some IT person this would not be difficult. Going to try and reach out to their tech support and see how that goes. I like using the motion alerts and have it set to record to my phone, but it does not always work. The alerts work fine, but the recorded part is intermittent. Sometimes it’s there and sometimes it is not. Another thing I am trying to understand is that the video feed is in real time which is great, however the audio has a 2 second lag!? Not sure why that is. So, it’s a fine app in all, just needs some refinement.
No live view away from home WiFi
This app has been pretty good and getting a live view away from home was no issue until a few weeks ago, (July 2019). The app even at home has been slow and choppy and lags. I’ve reset and re installed several times. I tried emailing the developer 3 days ago and have not heard anything back to why this is happening. I’m sure others are having issues but not taking the time to write in. Please let us know what is happening and fix the issue.
Used to work great!
This app used to work great, up till sometime in August. Like another reviewer had stated, when I’m away from home I can’t access the camera feed. All I get is a “logging in”, but it never does. I too have tried resetting, modifying it and even uninstalled/reinstalled it, but the camera still is not accessible while away from home. This defeats the purpose of even having the camera. It also quit recognizing the SIM card that is in it. But I don’t want to purchase another SIM card, if the camera is not going to be accessible while away from home. Please fix...
Down
Does anyone know if they are working to fix the current problem with the server.. Have sent two emails with no response to either one... Is there an alternative app for these cams? Any help would be great... The cams have worked flawlessly up until last month... Kinda in the dark with no help
No longer working
My cameras worked fine until a couple of months ago... now I can not view when away from home.. It keeps saying offline.I have reset both cameras and reconnected to internet numerous times.. It will work sporadically when I am at home but once I leave it keeps saying offline.. I just do not understand why they worked for such a long time and now they do not :(
Hasn’t worked for 2 weeks now !
Just like poster “hypomeno” , the EXACT same issue happened to me as well! This app worked great until 2 weeks ago and for no reason , despite multiple reboots, dozen hours of trying to figure it out, my professional IT technician and owner of a local well known respected IT business confirmed the issue it actually the app and the central ip server (China) that this technology requires to function. Bottom line is that the developer and the camera manufacturer better get on the ball and fix this. There are a few apps and products that still work, and although I want to stick with this producer before it has worked so well in the past, I will have to change if I can’t access over the WAN.
Same issue as Care107
Had this for over a year. Worked great up till a few days ago then can’t log on while away. Keep getting “request service” or “logging in...” but doesn’t. Sketchy at home with direct WiFi also. I reinstalled, reset, all the usual fixes...nothing helps. I noticed a couple updates recently under version history. Maybe something happened there? Anyway, I reached out to developer and hope to hear back. Any alternatives in the meantime? Would love to give this 5 stars again.
Problems after update
I have had this for over a year and it has worked great until a recent update where it will no longer login. It always says logging in but never leaves that. I have tried uninstalling and reinstalling with no luck. This is clearly an issue in the most recent update and I’m hoping that the developer fixes this soon or I will be in search for a new product and app.
Kinda disappointed
This camera and app worked great, until the other day when I cannot log onto the app to view the camera, always worked, then all of a sudden nothing, just says request service.. been trying for days to get on with no luck.. I’m 1700 miles away from home, and have no idea if anyone is in the house.. not very happy.
Real reason of P2P failure
Most likely, there is nothing wrong with your camera, your network or the app. The real cause for the problem: remote p2p server that enables the remote viewing has failed, affecting 1mil+ cameras and many other apps made by Gang Zhang. He is in charge of the server and he is in jail now because of illegal domestic (China) distribution of spycam products which he was involved in.It seems like the problem will not be fixed because it's the Chinese government prohibiting such spy camera products who has shut down the server. We think the current P2P company is going to flop due to this incident.We are already producing a new version and will be available by early November 2019, it will be an upgraded version. If you bought the camera from us, we will apply a full credit towards the new model.This is a great loss for vendors like us as well. Doing business in this field for more than 20 years, this kind of stuff never happened.While some vendors simply closed their doors to avoid their customers, we stand by our customers who made our company. If you bought the camera from us, please contact us.SCS Enterprises
Description
Pro iCam simplifies the user to use IPCamera, without cumbersome network configuration, can be easy to watch the live video in the phone, support two-way voice intercom (subject to camera support), support for screenshots, supports real-time recording and playback.
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