Park ATX

Name: Park ATX
Rating: 4.34654 (1867 reviews)

Travel

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Park ATX

Travel

4.3

1.9K ratings

Age Rating

Seller

City of Austin

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User Reviews for Park ATX

Scam

The old version was passable—two clicks to park—but the new version is so much less user friendly. And it keeps re-setting, asking me to re-create an account even though I have had one for years now. And it often won't load nearby zones, meaning I have to walk to the meter to check. Then why am I using the app if I have to walk to the meter anyway?These new zones are meant to be more targeted to individual blocks, meaning that if I move my car to the other side of the road, I have to repay. Before, paying ZONE 1 for the night meant I could park downtown and move my car as needed! I ALREADY PAID THE CITY TO PARK ON THE STREET WHY SHOULD I HAVE TO PAY TO PARK AGAIN. City services should not run for profit; they should charge a fee to offset the services provided. This was a scam reboot targeted to the week before sxsw. Fncking capitalism.

0re029, Mar 30, 2019

Horrible app now

The original Park ATX app was wonderful. The zones were easy to understand and the app was simple to use. Now, the zones are random slews of numbers that have no pattern. With the combination of poor signage for what zone you’re in and even different zones on different sides of the SAME street, leaves you aimlessly wandering around looking for a tiny sticker that shows your zone (which if you walked more than ~8 parking spots, you’re probably not in the right zone anymore!) To add to the confusion, EVERYTIME you use the app you’re forced to verify your account by getting another random slew of numbers texted to you. Then to annoy you one last time, the app always says you have a notification. However, once you go into the app, there’s no notification to be found... And the notification will not go away!

austinite90, Apr 18, 2019

Awful App

While this may be convenient, if you forget your pin for whatever reason it is practically impossible to use this app ever again. i have tried to reset my pin at least 20 times in the past 2 years, and every time the app has asked me to reinsert my credit card info. After doing so, it shows an error and says i cannot add that card for whatever reason. i have tried 4 different cards and none have worked, so i’m practically unable to use this app. Terrible user interface and lay out, no way to contact anyone for help, and once this happens you can’t use the app even if you delete it and redownload it. Super disappointing and irritating.

Billy bobbin, Jan 24, 2019

Useless

I’ve been using COA parking apps ever since they came out many years ago. The first app was OK. It worked much like a parking meter and actually functioned. This app does neither. I haven’t been able to get it to work for many years. No matter what I do, I can’t reload my wallet. (The wallet is a ridiculous way to do things at any rate - visitors have to deal with unused funds.) Because my account is tied to my phone number, there’s no starting over. Contacting support is a joke and doesn’t work. The chat feature inside the app isn’t a live chat. I’ve never received a response from the support staff. If I need to pay for street parking, I have to carry around change because the physical parking meters will abruptly shut down if you use a metal card, which many people have. I can’t believe my tax dollars are being spent on this fiasco. It’s 2022. Our city is the tech hub of the South. We have an Oracle campus and a Tesla factory. Why on earth is something as simple as a parking app such a challenge?

Blondenia, May 29, 2022

Bad app, Paid for Parking, Still got TICKETED

Used this app while in Austin. All info entered in correctly. Parked at 4pm, paid for two hours, returned to my car to find a ticket that had been issued at 5:02pm!!! Ticketed for not displaying receipt. Not sure how that was supposed to happen using their app. Guess the city of Austin figures that out of towners will just pay the $20 ticket rather than deal with contesting the ticket. Sound alike a pretty good scam of visitors pay rather than contest the ticket. So if you use this app be prepared to be ticketed or even towed. I have seen a few reviews of people who got towed in these reviews as well. Wish I had read the app reviews before using it. Hope to save someone else the headache of tickets or tows.

GaSoonerGirl, Sep 15, 2019

(Sarcasm)Great Software And UI/UX Design

Update: TOS displays now, so... progress. Steps back: They want me to put my money into a "wallet"? I already have one of those. No, I'm not buying a new wallet from a parking company.Previous:"Hey cool- new design". Starts up- Taps Login- Pop-up appears: "You must accept the terms and conditions before using this application". They allow two options, Decline/Accept. Fair enough- Decline. What ARE these terms and conditions? Taps Terms and Conditions. Blank page appears.Winning...Previous Review: "Password is not accepted by the current password policy. Please use another one. " What does that mean? Alphanumeric, digits, decimals, Strings... all lazy programming. I really hope these programmers didn't go to school, as they would shame their school. Programmers for some reason don't like putting in the work required for users to utilize secure passwords- and that's really frustrating. Another useless app I don't need- not telling me how my password doesn't meet their mysterious (read :bad) requirements.

gcallantii, Mar 25, 2017

Terrible Update

Used to be a user friendly single-use app but as others have stated in reviews, the recent update ruined the app. As a user experience designer, I can't fathom the business rules or product strategy that dictated this update. Everything about it makes the experience of using the app much more clunky and convoluted than the previous version. I feel like the update was designed by engineers and never tested with users. If the app's creators had only done benchmark user testing and then tested the updated prototypes, they would've immediately uncovered the terrible user experience of the update. I wish I could roll back to the old version.

hotblueglue, Mar 03, 2017

Insane The Types of Issues This Has

Carrying around a bag of coins would be more convenient than using this app at times.When this app messes up, it messes up HARD!I’ve seen the app not allow users to pay for parking, sending everyone who cares to pay on time (I don’t want a ticket so I pay every time instead of risking it) running outside to pay at the meter.If that’s not bad enough, the app has also attempted to charge $341 to park! The step where you use the time bar to indicate how long you want to park for was being skipped, and you were takin straight to the payment confirmation screen, with a time duration of about 2 weeks, for the low low cost of $341. I noticed the process was different so I paused and thankfully saw the price before tapping “confirm payment”, but I’m sure others may not have been as lucky.It really stinks that this company and app is in charge of your parking experience in downtown Austin if you’re wanting to use an app to pay. Calling the Support you’ll be directed to call your local non-emergency number (ex 311), which doing so will get you directed to call the app developers.

KnowNaMe, Aug 28, 2019

Cheaper than using meters!

I see people dissing this app because of the convenience fee. For all of them, try this. Put three hours on a meter and see if you get a refund for your last unused hour. Didn’t think so!With this app, you set it to maximum when you park and then when you return, just click “end parking”. You only pay for what you use plus 25 cents. I literally parked for 41 cents yesterday. Meter has a one hour minimum.

RobgATX, Jan 16, 2019

Convenient but still a terrible app

You have to add $10 at a time to have money in your "wallet" which is complete BS. This wasn't the case when I first starting using the app. Second, there is a flat fee on top on the parking fee. 25 cents each time adds up, and it's a lot considering the cost of parking is $3.60 for 3 hours. That still beats paying $5-15 in some sketchy lot which is why I deal with it. My card expired but it wouldn't let me edit the information, so I had to delete the card then take out my wallet and add the updated card, all while being surrounded by homeless people asking for change. I don't recall receiving a notification when my card expired. I would have updated it at home.The only plus is that it's convenient when you do get it to work seamlessly, and you get a notification when your meter time is running out. Other than that, I feel like this app isn't what it used to be, but I don't like carrying cash or pulling out my wallet to pay for parking, for safety reasons.

shesheshewrites, Sep 29, 2017

Description

No more digging for coins. This is how parking should be. Pay, extend, and manage your parking session with just a few taps.

It’s easy! PAY ON THE GO Pay quickly and securely with your smartphone. - Didn't need as much time as you thought? Stop your parking session early and only pay for the time you need. - Forget refilling the meter in the rain or braving the cold. NO PRICE SURPRISES See when parking rates will change in the future – even when there’s free parking! - Receive email receipts at the end of your parking session. - Expenses made easy, manage your parking history through the mobile app. STRESS-FREE PARKING Get alerts when your parking session is about to end. - Stop worrying about how much time is left on the meter, we have you covered. NO NEED TO RUSH Add time to your parking session directly from your phone.* - Your plans change, your parking spot shouldn't. Extend your parking session via our app. -------- GET STARTED TODAY 1. Download the Park ATX app. 2. Park where you see Park ATX app signs. 3. Pay for your parking session from your phone. 4. Relax, welcome to parking as it should be. -------- COMING SOON The Park ATX app is not done yet! We're constantly updating the app based on your feedback. -------- APP PERMISSIONS - Location Services (optional): Used to quickly provide nearby parking zones. * where applicable