MyZio
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User Reviews for MyZio
Update disaster
Received a new patch and put it on. I know I have to update the serial number in the app. Opened the app and was greeted with the message that the certificate of the server is … (the rest of the test isn’t visible, I assume the missing word is invalid or expired). Call #1: instructed to remove app and install new one. I tried this but was notified that my iOS is too old but that I could run an older version. Which I did and got the same message. Call #2 suggested I use the written log. So I switched to my iPad, downloaded the app and signed in. Message says that my wear period has ended. This is correct; it’s why I need to update the serial number. But I can’t because the only visible controls are the play button to view a video on shipping it back and the home icon, which does nothing. Call #3 informs me to turn up the brightness, which I do. He says I need to access my profile, but of course there is no way to do this. On top of this he asked me for my password! Hard to imagine any reasonable modern system where that would be tolerated. He also said this is a known problem that has been reported by others. I don’t know which would be worse, that he made that up or that it is true and he didn’t start with that information.
Great tool when it doesn’t have glitches
I used this last year when I did the Zio monitor. The book only holds 10 logs if I recall and I experience symptoms multiple times a day. Last time the bottom bar wasn’t black and the other under symptoms worked. I am doing another Zio patch now and it is annoying not being able to use other to add additional symptoms so I am having to add it in with the activity I was doing.
Horrible Company
It cost over $1,000 to wear this monitor for 3 days, their billing department is horrid, and for a company that is supposedly so technologically advanced they have no way of setting up auto payment plans so you have to call and go through the system each time and good luck getting a person. If you look at the Better Business Bureau reports you will see hundreds of similar reviews to mine. I am putting it anywhere I can in relation to this company so that everyone can do their own research and understand why I will NEVER use them again or recommend them to anyone else
Zio woks well!
In my second experience with the Zio patch, I found it works extremely well, especially in coordination with the phone app, which makes everything easier, more efficient and ultimately I assume more effective in examining and decoding the accumulated data. The convenience of this device is exceptional - and I’ve worn several devices over the years as I’ve had my afib diagnosed and essentially dealt with after a third and successful ablation.
Clever design but confusing diary text process
Appreciate how neatly nurse prepared & affixed monitor over heart. Like the choices of keeping written or WP diary of Med events; but ZIO app is like 150-char style on low-range laptops w/o ability to easily change entries. Also beware of extreme itching in shaved area (after 3 days for me); called Cust support for permission to stop in day 4. Called today for perm to return unit though I didn’t push orange start button; agent confirmed that nurse had done that after installing so file should contain 4 whole days of heart activity. Cardiologist warned that, if no abnormalities are found on next images, he may implant 3-month tracker in arm. Until further notice, avoid gym (where I had fainted after 30 min light workout 10 days ago) & driving. Hydrate, avoid sugar/salt etc.
So small
When my doctor said I was to wear a monitor for 2 weeks I immediately thought of those rather bulky cumbersome old model ones! I was amazed at this technology and it made wearing it so easy! The only issue I had all on me was I would press button when experiencing an issue but was never able to log my exact issue and specifics sorry all on me :(. Redinthehills
Needs UI update
Somehow this app still uses screen dimensions of older iPhones and is not optimized for larger screens—I see black bars on top and bottom of the interface.Other than that it’s simple and intuitive enough. Would be great to be able to dismiss the message about calling 911 after logging each symptom—I imagine people are capable of understanding it the first time around. Maybe a “I understand, never show this message again” checkbox?
Decent app
Makes it much easier to log symptoms when they occur. The only limitation is the amount of text you can enter in the detail section. That’s fine with me. I’m keeping a separate log for anything I need to go into detail for. If I had to log each incident in the book that comes with the device I probably wouldn’t do it so it’s worth it to install the app. I had trouble registering my device from my iPhone 13, whether I entered the serial number manually or tried to use the scanner. I was able to register it from my iPad Air by manually entering the serial number. Not that this is the place to rate the device itself but I like this better than using a Holter monitor. The only downside is where the device is stuck to your chest can itch.
Fundamental problems
New MyZio user on new up-to-date iPhone. The app won’t allow the ‘Other’ symptom option. The box checks briefly, the screen flashes, and it comes back without the box checked. I did a full reinstall of the app, including reboots of the phone, and found that the app also fails to record Apple’s generated ‘string password’, so I had to update my password in order to log back after reinstallation. I’m forced to keep event notes in a separate electronic document, as the handful of pages provided in the supplied log book is wholly inadequate. Phone support said the app is already two years old and that app support would take two days to follow up with me. Considering that people use this device for just 14 days, that sort of lethargic response rate is unacceptable. I'm not feeling the love here…
Can I delete this app now?
This might seem like a common sense question, but I haven’t seen a single thing answer my question. Can I delete the app after the two weeks is up? I’ve mailed my patch back already, and am waiting on my results, but do I need to keep the app until my results come back? There was also no clarification as to whether or not there was a limit as to how many entries you get. It says it’ll only show your doctor 50 entries, but can you enter more? I only entered exactly 50, so I never found out, but it made me very nervous at the beginning that I’d have a limit. Obviously there’s the customer service line, but that’s not always accessible for everyone and would be better to have some sort of online messaging service for customer service, or a more in depth FAQ page.
Description
MyZio is the perfect companion app to the Zio monitor. Use the app to enter your symptoms and access helpful information while wearing your Zio monitor. Key Features: o Seamlessly register your Zio monitor and start logging symptoms immediately.
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