Missouri Lottery Official App

Name: Missouri Lottery Official App
Rating: 1.63439 (785 reviews)

Entertainment

View in App Store

Missouri Lottery Official App

Entertainment

1.6

785 ratings

Age Rating

17+

Seller

Missouri Lottery

View in App Store

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User Reviews for Missouri Lottery Official App

Horrendous App

This app is absolutely horrendous. I’ve lost reward points because on the lat day of the month it errored when trying to scan my tickets and by the time they fixed it it was the next month but my tickets had already been entered without getting credit. The ticket scanner, to see if you’ve won, is absolute garbage. It works maybe 2% of the time on the first scan. Otherwise I’m having to hold the ticket for 1 min only for it to error out when it finally does work. Another dozen tries later and maybe it goes through. I’ve called and complained but they don’t care tbh. They pass the buck to the developer who also doesn’t care. I use the KS one because I’m on a border state and it works great; maybe take a page from their book. Wish I could give this zero stars.

Angel17896, Nov 06, 2022

Steals your personal info

I entered my personal info. Photographed my ID as required. Still have not received confirmation email. Sent support requests. Received email to call customer service. Called 3 different times, 1st and 2nd time waited on hold for 10 minutes with no response then hung up. 3rd time waited on hold for 9 minutes and someone answered. Told them the problem, they responded “ which state are you in? You’ll have to call back later our system is down.” As I stated in my multiple customer service complaints, I want my personal information deleted from their system. I will be contacting the state of Missouri Gaming Commissioner and the Attorney General’s Office. How embarrassing for all Tax paying citizens of the great state of Missouri.

ChadErick0, Nov 02, 2022

Thank you Missouri Lottery!!!

It seems that they do read our reviews! Within 24 hours responded to me by email as well as seems to have resolved the scanning issues I was having. My luck may never change however I am so happy to again have second chances! Thank you to Missouri lottery for working on the app. Thank you for taking the time for little things that mean so much at times!!!!

Crazieracres, Dec 19, 2022

Get new developers

After nearly a year, the “new” app is still horrible. The amount of keystrokes it takes to do anything is absurd. The scanner (iphone11) does not scan scratchers at all. It will scan draw tickets for winners, but takes forever to scan them for players-club entry. Why??? Why should you have to scan it twice anyway? The old app was better in this regard. You scanned once to see if you’re a winner, then asked if you want to add to players club. Click yes, and -boom-, done-deal. Note to developers:The reason the app will not scan scratchers (iPhone 11, and possibly other models) is that in order to achieve camera focus, you must move the camera too far away from the barcode, thus making the captured image too small to see enough detail to decipher. The fix??? Either adjust the focus, or allow the ability to zoom in for a larger image. Manually entering a scratcher is tedious. Why must you need to click on the first field, then click number shift, and enter three digits…. Then do the exact process again for the second, third, and forth fields. The fix???First field is automatically selected in numbers mode when the user chooses manual scratcher entry. Curser automatically moves to each successive field as the previous one is filled. When finished, press ‘submit, and once again, *boom* it’s done. Now wasn’t that easy. Just do it! Make a difference..

I_am_Bosco, May 25, 2023

MO Lottery App is Horrible

This is the worst lottery app I have ever seen. Most apps can be quickly downloaded and then used to scan the barcode to see if the ticket is a winner. THIS app asks the user to register (needing to verify name, age, address, last four of ssn, etc.). I’m not sure why any of this is necessary and seems like storing so much personal information could lead to identify theft if this information gets stolen. Also, if you scan a ticket (and win), the app can (I’m guessing) track exactly who won (since you have to be a registered user), potentially making it impossible for jackpot winners to truly remain anonymous. Way too much violation of privacy here. Missouri should really review this app and find s different developer.

Lotso15, Aug 02, 2023

New App review

I agree with others. Developers need to make sure the app is better. When you call they say they are working on it, but no one knows when it will be fixed. When I try to scan scratchers tickets to see if they are winners they won’t scan and there is no manual way to check them. Sones times I can check the draw tickets and almost always I have manually enter the numbers for players club. The app won’t scan these either.I was told to take them to a retailer to have them checked. Ridiculous. The old app had issues but was better and more user friendly. Do the people that make this even try to use it? No one seems to care even if you contact them.

lottery mom, Dec 14, 2022

Did something change?

This new app was working great until yesterday. Yesterday I tried to check tickets for draw games with the app and they did not want to scan. I finally got it to check for a winning ticket but it would still not scan to enter a ticket for points. I even tried rebooting my phone and that didn’t help. I was able to manually enter the numbers to get points. It does not look like there was a new version pushed out.

Rdomzalski, Oct 30, 2022

Read your reviews and fix your app

For the love of all things holy MO Lottery, read your reviews! If you actually have read any of the reviews that you can tell were written by real app users, and still do flat out nothing to fix it... then just do us all a favor and get rid of the app! And while your at it, just do away with the whole rewards program too! The ones to blame are the app developer, everyone in the PR department that is supposed have an ear listening in to what your users are saying and then doing something about it, and whoever you hired on that convinced you it was a good idea to completely change the point earning system to the current god awful wheel spinning system. PLEASE FIX YOUR APP, AND IF YOU COULD ALSO GO BACK TO THE OLD SYSTEM THAT NOT WORKED, IT WAS ALSO PREFERRED BY YOUR USERS!! (This you would know if you took 5 mins and read these reviews!)

Seaofredkc, Mar 13, 2021

New App is horrible

Just revert back to using the old app please!! No where does it tell you the next draw date like the old app. Only the numbers that were drawn. Standing in line trying to remember what is being drawn that night and NO WHERE can you find it quickly on this app. It’s not there. The old app you could see it on the home page. When you scan the tickets the old app would put up with the camera on already once you clicked enter it. This app you have to click to enter it then click to scan it. Thus app is much harder to use. Customer service doesn’t help either. You tell them word for word what is wrong and they answer you back with a completely different problem you didn’t email them about.

shopelsewhere, Jan 12, 2023

It Stinks

Why is it that you can scan a scratcher once to check it and then enter it into your players club account but any draw game you have to scan to check it and scan it again to enter into your account. You cannot check tickets for winners (it seems after midnight) you get invalid. When you do the wheel spin and get a free ticket, it would be nice if you could screen shot it right then, but no you have to go somewhere else to find it. I guess that’s so we forget about it and never redeem them. Missouri lottery is making soooooo much money off winning tickets that are lost, thrown away, etc. that it would be nice if you made it easier for us to get our free $2 ticket.

sorry not a winner, Jun 08, 2021

Description

MISSOURI LOTTERY OFFICIAL APP The new official Missouri Lottery® app is here! Scan your Draw Games and Scratchers tickets to check for winners and easily enter them into your My Lottery Player’s Club account for a chance to win in promotional drawings and shop in the digital store. The store features Missouri Lottery coupons that can be redeemed at licensed retail locations, as well as e-gift cards and other digital prizes.

App features include: • Scan your ticket to see if it is a winner. • Scan your ticket directly into your My Lottery account. • View Scratchers game details and remaining prizes. • Easily access the player’s club for new Rewards, Points for Drawings, your Points balances, Order History and more. • Create and store digital playslips. • See current second-chance promotions. • Check winning numbers and prizes paid. • Find a retailer. We made every effort to ensure the information in this application is accurate; however, in the event of a discrepancy, the winning numbers and prize amounts in the official records of the Missouri Lottery shall prevail. The Missouri Lottery designs its games to be fun entertainment, and we encourage our customers to play responsibly. Only Missouri Lottery licensed retailers are authorized to sell and validate Missouri Lottery tickets. For detailed game odds and information, visit MOLottery.com. Must be 18 years or older to purchase a Missouri Lottery ticket. All Missouri Lottery proceeds go to public education. Apple is not a sponsor or involved in lottery activity in any manner.