Mi Telcel

Name: Mi Telcel
Rating: 2.31463 (1818 reviews)

Utilities

View in App Store

Mi Telcel

Utilities

2.3

1.8K ratings

Age Rating

Seller

Speedy Movil S.A. de C.V.

View in App Store

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User Reviews for Mi Telcel

Needs update

And the end of the process I know it’s not my card I called my bank and also I made other payment with the card try using other cards and still got the same message payment can’t be process at these time

.Esu., Jul 29, 2022

What happened?

This latest version is completely unusable. Never have had problems until now. Can’t check my plan (got an SMS that said I had exhausted my data two days before my new bill cycle and being in WiFi 99% of the time, as has been the case during the past 5 years).I had to go to pay our last two invoices at the Telcel office because you can’t log into the “pay your bill” no more.

AelioSejano_, Jan 08, 2023

App closes shortly after clicking on the icon.

After clicking on the icon, it briefly opens and then closes and returns to the home page. Before when it opened sometimes you could not see how much data you have left. Also large chucks of data mysteriously disappears now and then. After living in Mexico for 12 years now I’m getting used to being disappointed by Mexican businesses and their customer service.

Air Supremacy, Nov 28, 2022

No help for gringos

Paying for US credit card each month is a depressing, Dreadful experience. Sometimes it works sometimes it doesn’t, using the same credit card. The app almost seems to be toying sadistically with me. My credit card works in Mexico, has been used over 100 times in the last seven years. Mexican bank card does not work either, although at least it was explained they they don’t like foreign, permanent visa owners. Anyone reading might would think twice to move to Mexico and help the economy here, Telcel.

boodabill, Nov 13, 2021

Non functional

The pay function works like 1 day a month, how (Un)helpful is that? You have to repeatedly go to pay before the end of the period. Then, for every unknown reason, you are able to pay. It takes about 12 tries to pay every month. Then, for other questions you have to speak to a person. This app is way subpar.

grfemac, Jan 30, 2023

Never a problem

I have been a Telcel subscriber for years. I never had any problems. Over time, the app has slowly gotten better. I am pleased with Telcel, and the customer service I have received over the years. It is not always the best signal in Mexico City, but that is why I also have an AT&T Mexico account. Where one signal is weak, the other is good.

HGWXX /7, Jul 16, 2022

Very unhelpful

I have had a Telcel account for 15 years. I was formally a tourist, but I have been living in Puerto Vallarta for the past three. I switched from a MIAMIGO plan to a post paid plan. Because I have so many bonus points in my amigo plan, a cat be canceled. To me the points are worthless. Instead I get false reminders of payments due every other week. Graph I have been to the office four times and they cannot resolve it. I am about to transfer phone companies. This company is worthless!

NamelessVidiot, Oct 04, 2022

80% of the time.

TelMex Infinitum is so bad that when I really need to work or have to be on a Zoom call I set up a hotspot with TelCel. That works most of the time. Except when it fails. Sometimes it just goes dead for no apparent reason. If I am buying extra minutes at those times I really feel cheated. Dead spots can last an hour, even if you turn off the devices and reboot.

Peaksurfer, Jan 23, 2021

Bad functionality

I regularly receive messages from Telcel advising me that I need to pay my monthly invoice. I go into the telcel app to pay and the service to pay the invoice with my pre-charged credit card “is not available at this moment.” Apparently “this moment” is a span of time covering multiple days or weeks in a row. Naturally, it’s impossible to pay via that method and my account is then blocked. An extremely dissatisfying customer experience - on a monthly basis - and very poor app functionality.

ROJM19, May 17, 2019

Do not use Telcel - harmful and unprofessional

I’ve tried using the app numerous times. It impossible to pay your bill, even after following all the prompts. Dragged through crappy processes repeatedly only to continuously receive messages telling me to try again later, or unable to contact server.Every single other app on my iPhone functions except this app.As a result of this poorly designed app am now unable to receive verification texts from my bank. No phone service and now no account bank access.I will be canceling Telcel service and will switch to a professional cell service.Don’t waste you time with Telcel, they are a failure and their incompetence is damaging to the customer.

Tankerman11, Dec 21, 2022

Description

La app Mi Telcel es la manera más fácil de realizar recargas, pagos, compra de paquetes y de gestionar los servicios de tu línea sin necesidad de acudir a un Centro de Atención a Clientes. Está disponible para todos nuestros clientes con dispositivo IOS compatible. Descárgala, úsala y ahorra tiempo.

Una vez que la descargues regístrate para acceder a todas las posibilidades que ofrece. Si aún no estás registrado, puedes utilizar Mi Telcel para realizar recargas y consultar tu saldo y consumo de Internet. ¿Tienes Plan de Renta? En la pantalla de “Inicio” te presentamos la información más relevante de tu línea; conoce tu saldo y fecha límite de pago. En la sección “Mi Cuenta” paga tu factura con tarjeta de crédito o débito, descarga tus facturas anteriores y consulta tu historial de pagos. En la sección “Servicios” puedes recargar saldo a amigos y familiares con tarjeta de crédito o débito, dar de alta/baja los Servicios Adicionales de tu línea, comprar paquetes de Internet y paquetes para viajar al extranjero. ¿Tienes Amigo de Telcel? En la sección “Inicio” te mostramos la información más relevante de tu línea, puedes contratar Paquetes de Internet y Amigo Sin Límite y, si ya tienes uno, te decimos cuál es y los MB disponibles. Consulta el detalle de tus saldos y realiza recargas con tarjeta de crédito o débito. En la sección “Servicios” también puedes recargar saldo, contratar paquetes de Internet, administrar tus números gratis y frecuentes, cambiar tu esquema de cobro y consultar tus suscripciones de Telcel y de Terceros.