Icon Hurb - Hotels & Resorts

Hurb - Hotels & Resorts

  • Travel
View in App Store

Hurb - Hotels & Resorts

  • Travel
3.9
293 ratings
Age Rating

4+

Seller
Hotel Urbano Viagens e Turismo S/A.
View in App Store

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User Reviews for Hurb - Hotels & Resorts

1
Don’t!!! Just don’t!!

I had a change of plans and have been trying to contact someone for almost 24 hrs to no avail. They don’t have a phone number just live chat. I waited in queue for 2 hrs before giving up. I called the hotel to make sure they actually booked me because it seems like a scam. I literally have no one to contact for help.

Alabamaangry!, May 05, 2020
1
Terrible - this needs to be shut down

** UPDATE ** still no refund. I have all the documents stating I would get a refund and today they tell me I can not get one? This company is a thief and needs to be shut down. I will continue to update and use all platforms to let people know this company STEALS YOUR MONEY. **********This should be removed as a travel app. They are super hard to get in touch with then you “chat “ to cancel several times as it still shows as a reservation. Going on three weeks and they will not sent me an email to confirm the cancellation. It take about 8 mins for a reply in chat with very vague replies.

Bradystehlin, Dec 30, 2020
5
Love the way it feels

The design is good and usability awesome. I like how I can quickly access everything and nothing is too hidden or hard.

Ed Albuquerque, Feb 25, 2021
1
Terrible

Horrible customer service, they obviously try to make it as hard as possible to get help or make a change, even during Coronavirus when travel guidance is constantly changing. No actual support number, just a chat service that takes forever and must be staffed by 1 person because I was 3rd in line for 10 minutes. There’s a reason no one uses this

Hurbisbad, May 09, 2020
1
Scammers

Same as other people I wish I had reviewed this web before. I booked a reservation for a hotel. Soon after my card was charged I received an email saying that my purchase was not made. Like WTH??????? I’ve been trying to get hold of someone over the phone but no one answers. I sent a couple of emails too and all I get is another email saying that someone will get in touch with me, but so far I have not received any emails or calls from anyone responding to my problem.. it’s so frustrating to see that people don’t care about their customers anymore, all they care is the money and nothing else

jametefe2006, Jul 16, 2021
1
Scammers !!! Please be aware !!!!!

I booked a trip to Vegas and I had to cancel. Well I did so within the timeframe they give you to avoid a fee . I receive an email in Portuguese had to get it translated by my friend and it literally said we received your cancellation notice we will keep in touch . Well no one has tried to contact me. I tried emailing back and calling numbers they have on the invoice but the phone numbers don’t “ work” . After various emails from my end and receiving nothing from them, I decided to look up reviews on hurb. I wish I did that earlier because not one review said anything good and all have the same issue , which is the refund process. You pretty much get scammed out of your money. Stay away from these people . For one it’s based in Brazil and you won’t have any contact with anyone ever. 2. They are so quick to take your money but want to disappear when you need a refund . I decided to call my credit card company to help me dispute the charge with them. So avoid this company like the plague !!!!!!!

ladidaddyda, Aug 29, 2020
1
Terrible app, will take money with no room

This was a terrible experience for my family we reserved a one night stay and they took our money, provided us with the confirmation number and invoice but no room. We arrived at the hotel and no room. Luckily we was able to get a room but had to pay again and the room matched the rate we paid to HURB. No phone number to co tact anyone, just the app and email. This was July 9th and I still have not received any type of update or refund. I WISH I would have read the reviews before we used them but that is my fault. I will never use them and I will encourage everyone else not to. Continued to send me deals in another language also but no update on refund.

lldawn21, Aug 08, 2020
1
Scam!

We booked a room at a water park for my daughter’s 5th birthday. They gave us a confirmation number and said no need to contact the hotel to confirm reservations. We called to see when we could arrive to use the water park, only to be told the hotel was closed for the week. No reservation was received! The phone number is disconnected in the email. DO NOT USE THIS APP OR COMPANY!

MattDawson, Oct 06, 2020
1
Fake refunds

I rented a room in Vegas with this company and they took my money in 24hours. The hotel in Vegas closed due to pandemic situation. Hurb help desk fed me BS that it would take 60-90 days for a refund and they kept emailing me fake refunds that literally just say “refunded” and still to this day I’ve received no refund. Company is a scam and they will send you emails everyday in another language. To top it off they set up my room with the wrong name, good luck trying to get a hold of someone that will actually help you from the help desk.

same same but diffrent, Jul 31, 2020
1
Scam company

The phone number doesn’t work, they take your money and never refund or tell you they give credits but then charge you again. The “customer support” is nonexistent. They will not book you and the invoice you get is not for the amount you got charged. It’s totally a fraud! UPDATE: They responded to contact them at an email address and I’ve done that, no response there either.

Shayenedra, Sep 07, 2020

Description

Download Hurb today and unlock exclusive deals on everything from hotels to luxury resorts. Find the best booking experience with the quickest, easiest and safest travel app! Traveling is now possible with Brazil’s biggest online travel agency!

Book your dream vacation with Hurb today. Find the best offers on hotels and resorts for you - We offer deals on more than 400 thousand hotels around the world - Have personalized vacation options for you - Best prices for you to enjoy a weekend getaway, summer vacation or winter break - Breakfast included in most hotel or resort deals - Wide range of accommodations to fit your travel needs - Get exclusive discounts on hotels in the app When booking your hotel - Book your trip in a couple of simple steps - Reserve hotels no matter your budget, travel no matter what - Filter by the number of guests and hotel rooms - Fast, easy and secure payment when booking your travel - Site-wide free cancellation on hotels and resorts - Get unique coupons to use in later purchases After booking - You will receive an automatic confirmation in the app - Keep track of your reservation and receive updates on your hotel - Manage your hotel bookings - Know more details about your hotel room and hotel Any doubts? - Send a message to our award-winning 24-hour customer service chat that can help you with any issues you may have - Talk to actual people!

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