Hotels.com: Travel Booking

Name: Hotels.com: Travel Booking
Rating: 4.81741 (1308208 reviews)

Travel

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Hotels.com: Travel Booking

Travel

4.8

1.3M ratings

Age Rating

Seller

Hotels.com, L.P.

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User Reviews for Hotels.com: Travel Booking

Customer service is horrible

They do a bait and switch they give you codes for extra stamps that you won’t get instead there system conveniently don’t show something that you know you did gold membership also a lie you never get the perks they say you will and when it’s something simple to fix they give you the run around so after many years of using the service and average 150 ish nights a year I will book one more night through them to get my free night which I should have already had then I will no longer use them or their parent company Expedia and I think the only way to stop these crooks these liars is by boycotting there services until they realize that the customer is what keeps them relevant DO NOT USE THEM THEY WILL CHEAT YOU IN THE END AND THEN ACT LIKE YOU DONT KNOW WHAT YOU DID. Oh the offer you a coupon for garbage because no place I stayed ever full filled the perks they claim you will get

bartt clay you all lie, Aug 22, 2021

Liars. Cheats. Do not book with these people. Go direct to the hotel.

If you ever try to cancel a reservation or change it to one less day, good luck! The ladies in the Philippines will try to wear you down with phones they claim don’t work and they will insist that they must waste the poor front desk person’s time to “approve” a refund. Then after they spend hours of your time saying they can’t refund your money, they will finally get a hold of the front desk (most likely only if you are there to personally watch the front desk person receive the call). Then they will have their “approval” but they will tell you that you need to call back the next morning to get your refund. You will spend hours and your blood will boil because you can’t believe they think they can get away with such poor service. This is false economy at its best. Don’t get sucked into their scam if you value your time more than about $1/hour. Someone should file a class action lawsuit against these practices, but where? Who knows where these people operate from. They refuse to say where they are headquartered. Sleazy internet company b.s. Apple should require a physical address or not publish their app, IMHO.

DaveTrish, Apr 26, 2020

Not Helpful

I booked with this site all of the time. Yesterday, we arrived at our “hotel” at 6pm and they had no clean rooms. They actually gave us keys to a room that was being used! They told us to come back in two hours! I called the 800 number for help and was treated horribly by Bella a manager. She was rude and would not help. I understand we had a non-refundable rate and we would have stayed at our accommodation if they would have had a room for us. But they did not even though they kept claiming they did! Pretty unacceptable, there’s like 100 other sites like this I could use, but I’ve always used this one because I have never had a problem. On hold for over twenty minutes just to get transferred to someone who was completely rude and unhelpful. I still would like my full refund. A definition of a reservation is you have a room waiting for you since we already paid. People were coming in after us getting cleaned rooms and no one would help us out! Absolutely unacceptable!

DNVickster20, Sep 15, 2019

Customer care

I was just about to give up on this app completely! I stayed 10 nights, and was not able to get my stamps for any nights. However, I decided to call and no one was able to help me after constantly being hung up on. Then I decided to try the help chat and after an hour and a half of non stop transferring from one department to another. As well as constant disconnections I was just furious. Then finally, I was transferred to another agent Christine Joy C. it showed up as on our chat, and she literally fixed everything in under 10 min. I don’t see why any of the other multiple agents I spoke to prior was not able to do what she just did for me. No one was able to answer a simple question. Honestly a simple yes or no would have been suffice after an hour, but instead gave me the run around. I hate writing reviews, and truthfully I would have given this app and customer care a zero star rating if it was possible, but because I was actually grateful for her assistance I give you guys 5 stars and I will continue to book through this app for future endeavors.

HTo0190, Jul 10, 2020

Horrible customer service BEWARE

I kept getting random emails saying that I had a reservation coming up in the very near future, could not figure out what it was referring to. Went to my mobile app under my bookings just to check, and this reservation is no where to be found. The email had a confirmation number and everytime I clicked on it, it took me straight to my bookings within the app. Still no reservation of the sort. So tried to use the chat option, and that was a disaster. Called customer service and it took 45 minutes before someone came on the line. I told the representative why I was calling, and she was apparently seeing the reservation on her end. She said do you want to cancel it, and I said yes, but I did not make it. She said I was still in the grace period and wouldn’t be charged. I told her I better not be charged and asked her multiple times how the reservation was placed and each time she ignored my question. I am very suspicious that someone may be making these reservations that people are unaware of, then their card gets charged. BEWARE!!!Very angry former customer

JS Taylor, Sep 22, 2020

Marina Banderas Suites, Nuevo Vallarta Mexico

This by far will be one of the easiest reviews to write. My husband and I stayed a couple of nights at this resort and will be recommending it to all my family and friends. It absolutely is a gem. The rooms were nice and clean, the personal touches(fully stocked mini bar), was outstanding. At first we were a little Leary with it not being a large place but the staff, especially Alida and her daughter Alida, made us feel welcomed, and safe. They were extremely helpful and ALWAYS made sure we were taken care of. The on sight restaurant was excellent!!! The food was delicious, and they too met every need and/or request. We really, really felt welcomed and very well taken care of. I actually hated to leave. Staying there was the absolute highlight of our trip to Puerto Vallarta and an all around great decision I will definitely miss you all and hope to be back soon. Pam&Joseph W., Chicago, IL.

Momagirl1, Jul 01, 2021

Going back to Expedia.

Been using for 6 years. Gold level most months so I know how to use it and how to book and apply my rewards nights. Somehow magically after applying my free night and an extra night at regular price and submitting payment I was logged out of the system so it charged me full price and no free night which expires soon ( the only reason I'm using it.) I called and talked to 3 over seas reps, super hard to comunicate with, I was able to get a supervisor, just another waste of time, again I made a reservation "out of the system" and that's all I could get out of them, yet the app knew my credit cards, my info, my reward nights and of course I got the email with the conf # all of this while, according to them doing it without logging in, I tried to explain all this to all the reps to no avail, they could not do anything for me except to use my free night some other day so I'm stuck paying almost unplanned $500 and no one can do crap forme. Calling my bank see if that can just cancel the charge booking my free night only and dropping this clowns. I've easily booked close to 200 nights if not more and not once I've needed help, and the one time I get terrible customer service and useless options. Not worth the hassle. Booking straight with the hotel from now on.

Pedro Vizcarra, Jul 07, 2020

Never what you wanted

I have used this app many times, and while one free night stay for every 10 nights of the hotels that are average together and dollar amount is pretty good, what isn’t good is how whatever you book can be changed through the system into something completely not what you’re looking for. Unfortunately you don’t find this out until you arrive and you can’t cancel. For instance I ask for a non-smoking one king bed and book that but yet can only get a double queen or double double bed room only. Or you order your room the way you think it should be and for some reason their system tells the hotel that you want and accessible room for someone who is handicapped. Got lots of problems when it comes to what you want and what the system tells the hotel you asked for. If you’re going to use this app when you book something call the hotel directly make sure you’re getting what you asked for and always make sure that you have a way to cancel your reservation my latest experience with this app has proven to be very extremely disappointing. Good luck to you guys out there! There’s not a whole lot better.. if there is, I’m open to a suggestion? Thanks again.

Pilot 25, Aug 24, 2019

EXPEDIA’S OFFSPRING

This is a good app. Of the many app options to make reservations for hotel stays, this is the app that I keep on the forefront. I like the idea of narrowing the availability of hotels down to the area that I’m located in & once the hotels are done for the area the app will begin to venture to the outskirts of your location. Any questions or concerns pertaining to the booking are included on attached pages like room facts, requirements, small secrets, etc. The only thing that’s missing per hotel page is the actual hotel phone number but that’s easy to find through your web browser. Overall I recommend the app to many of my friends. Customer service is good, the agents are patient & give their REAL names, & will stay on the line until all concerns are dealt with; they make sure you don’t hang up unhappy, for the most part. The things that are out of their control like deposit reimbursement, a manager or hotel staff that refuses to honor the booking, a hotel that has overbooked but it doesn’t show on the app, etc. is just that, out of their control. But that’s just 10% vs. 90% of the issues and concerns that they can control or change.

Sir SAGE, May 28, 2020

VERY TERRIBLE, NO GOOD, HORRIBLE CUSTOMER SERVICE

The experiment was good at first, then I have to call in and change my staying days to later due to travel issues. I call CS, waited for an hour or so to change my booking days. They said everything is gone thru and I was all set. Until the days before my staying, I call the hotel and they said there no booking or reservations under my name’s. I contact CS again, they said they’ll contact the hotel and solve my situation and call the hotel back to confirm later. I call the hotel again, there NOTHING under my names. I’ll started getting frustrated because I’ll already paid and the price was not cheap. I’ll contact them 2 more times and every time they said it will sorted out. NOTHING WAS SOLVED. I get extremely frustrated then I meet Yashna. This 5* is for her. SHE IS THE ONLY HELFUL AGENTS FOR THIS WHOLE APP. Instead of saying things like it’s will sorted out, just waited for a bit, bla bla bla…. She FOUND the problem and FIX IT. Anw, I spend too much time and too much stress using this app. Bye. This 5 stars is for Yashna.

WhyINeedANicknames, Aug 08, 2022

Description

Our app is even more rewarding for Hotels.com® Rewards members! You can get to your next reward* night faster with app exclusive offers and be sure to opt-in to notifications so you don't miss out! When you’re ready to travel, take our app with you, after all, it’s your perfect travel companion.

INSTANT SAVINGS ON APP • When you have our app, you get instant access to Secret Prices*, which can save you an extra 10% on thousands of properties worldwide. That’s real savings, right now. • “Tonight’s Local Deals” feature on our app is a great way to save on last minute bookings • Enjoy the flexibility of free cancellation on most hotels* OUR APP IS EVEN MORE REWARDING • Collect 10 stamps, get 1 reward night. Stamps can add up fast when you have the choice of staying at over 1,000,000 eligible properties worldwide – so you can get rewarded while you sleep • Love reward nights? You can get them faster on our app with app exclusive offers • You won’t pay a fee to redeem your reward nights on our app – and there are no blackout dates • Silver and Gold members can enjoy extra travel benefits at VIP Access properties DON’T LET THE NAME FOOL YOU – WE’RE MORE THAN JUST HOTELS • Easily find vacation homes, apartments, resorts and more on our app - we’ve got every kind of property for almost every kind of trip. So, whether it’s a short business trip or a long vacation, choose from over 1,000,000 properties worldwide. • Filter by theme for different types of trips • See the property’s location with the map view • Read verified guest reviews • Save your favorites FAST, EASY & SECURE BOOKING ON OUR APP • Pay now or later on most hotels – you choose whether you want to pay online or at the property • Save your payment details securely to book future stays even faster • Use Apple Pay® to book your stay OUR APP IS YOUR PERFECT TRAVEL COMPANION • Save your confirmation and access your booking details anytime – even offline • Easily manage your booking on the go. You can change or cancel if something comes up • Help is only a few taps away. Contact us or the property directly from the app • Opt-in for push notifications and we’ll send you updates about your stay • Use Siri shortcuts to quickly access your booking details *Hotels.com Rewards is open only to individuals who are eighteen (18) and older. When you book and stay 1 night at eligible properties, you’ll get 1 stamp. Collect 10 stamps and you'll get 1 reward night to redeem at a Hotels.com Rewards eligible pre-pay property (as identified on site). A redemption fee applies to each reward night, unless redeemed on the Hotels.com app. The maximum value of the reward night is the average daily rate of your ten (10) stamps collected excluding taxes and applicable fees. The value of your reward night doesn't count towards any applicable taxes or fees. Excludes package bookings (where available) and bookings made using a coupon. Your reward nights and/or your collected stamps will expire if you have not collected a stamp and/or redeemed a reward night using your Hotels.com® Rewards account in the previous 12 months. Subject to full terms and conditions https://www.hotels.com/customer_care/terms_conditions.html. Secret Prices are available to Hotels.com app users, Hotels.com Rewards members and individuals who unlock Secret Prices by subscribing to Hotels.com by email. Available on selected hotels and selected dates only. Subject to the full terms and conditions https://www.hotels.com/customer_care/terms_conditions.html. Free cancellation on most hotels. Some hotels require you to cancel at least 24-48 hours before check-in. See property pages on our app for details. The Hotels.com app uses information for analytics, personalization, and advertising. By downloading our app, you agree to our privacy and cookies policies https://hotels.com/customer_care/privacy.html.