Grailed – Buy & Sell Fashion

Name: Grailed – Buy & Sell Fashion
Rating: 4.84061 (121716 reviews)

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Grailed – Buy & Sell Fashion

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4.8

121.7K ratings

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Grailed, Inc

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User Reviews for Grailed – Buy & Sell Fashion

Horrible policy update

I rarely write reviews, but I truly feel a need to provide one for this horrible policy update. The hold on seller funds after 3 days of the arrival to the buyer is possibly one of the worst implemented changes Grailed has done. I’ve sold for years using Grailed as an alternative revenue stream and this truly has made the seller experience horrible. Everyone I know, from big to small sellers have had issues with this as it takes forever to be paid, especially with the implementation of GrailedPay. So on top of waiting days for the package to deliver, and waiting the 3 days for funds to clear, we now have to wait 3-5 days on top of that to be paid… and this isn’t even taking international sales into account. It can literally be months before you’re paid now and it’s actually insane why this is the case. I’m legitimately debating on moving to Depop or other platforms because of this change. Grailed mag have a decent user base of buyers but even they’re disappearing slowly seemingly. I knew the GOAT buyout would have horrible repercussions, but this is truly becoming absurd now. Until something is done to remedy this, my review will stay as it is. It’s not much but hopefully it can at the very least prove my point. If you are a seller I really cannot recommend Grailed right now.

Aaron_M1Z, Jun 18, 2023

Frustrating

I’ve been selling and buying on Grailed for over 2 years now and I’ve had a score of 185 which took a lot of hardwork to build up my reputation and previously I sold one of my items that I was under the assumption was real as I bought it from my local consignment shop however it was unauthentic which I’m sure happens every now and then but it was my first time and it honestly was a mistake. So Grailed froze my account which I understood and I emailed them regarding what had happened to which I was informed my item that I sold was fake as I was told the steps of what to do in order to make up everything and get my account back so it took about a week for me to withdraw my funds from my bank account as I put it into my PayPal to refund the buyer which I did as after I contacted the Grailed team they decided that they should freeze my account which is extremely petty and frustrating when I’ve put in countless hours on building up my reputation which has always been 5 stars and it was a simple misunderstanding that I’ve been punished for virtually forever as I can’t do anything to get my account back and it kills me to write this but I’m very upset and don’t believe their support team treats the clients right in all their scenarios.

Dragonthunder87569, Sep 05, 2019

Let’s see!

New to Grail and I really hope this isn’t one of those platforms where the buyer has a one up due to PayPal and can easily screw over the seller. So far, reviews point to that’s it’s exactly that. Also customer service looks like it’s awful too, but I’m not there yet to judge it all. What I will advise for the app programmers is two things: one enable a better editing tool for photos (PoshMark is a good example). I just need to be able to crop the photos in the app. It’s annoying taking photos, using an app to edit them and then having to go into my camera roll just to crop them. Also, once I initially add photos from my phone to the Grailed “album” for selection and I realize I want to go back to the listing and add more or maybe forgot to select a photo to add from my phone photos, it WILL NOT allow me to add more photos from my phone than the ones I selected already. I have to exit the whole app, restart, go to edit the listing, add more photos and then it will display the prompt to add more photos from camera. This is SUPER time consuming.

Fanfsu, Jul 09, 2022

OG Grailed user since 2016. App has gone down hill

Let me first preface this by saying I’m not a seller. I use Grailed almost exclusively for purchasing pieces. The filters used to work great. The overall look of the app has changed drastically and all though I don’t like it, wouldn’t validate a bad rating just based on that preface. This is what really grinds my gears about Grailed. Say I search “yeezys” my results are all mixed timeline wise. It may start with a post from a year ago, two from this week, one from 3 hours, then one from 8 months. This was not always a problem and has been going on for about at least a year now. First of all in addition to filters would not be hard to implement a way to sort listings (price high to low, low to high, most recently posted etc etc). Also why are posts from inactive sellers from years ago not deleted ? Would it be hard to implement a certain amount of time an item can be listed ?? All you would have to do is put it in the terms saying “if said item isn’t sold in ___ days (or months) your item will be deleted as well as a message to your account indicating we did so. Then if the seller was still active he could just re upload, but if the seller was not, would remove a lot of unnecessary data the app has to store. Overall no better place to get such a variety of pieces, but I feel as if the Devs have been lackadaisical after their initial success.

fhduhdjkcf, Jul 23, 2022

Waited 6 months to get paid $80

I sold a StockX verified FOG essentials t shirt with tags bags and stockX receipt. I sold the item snd shipped it and then the buyer chose to not let Grailed know thrush did receive the item so I couldn’t get my money until he actually confirmed he received the item even though I had proof that the item was delivered and signed for. I contacted Grailed and they pointed the finger at PayPal. I contacted PayPal and they pointed the finger back at Grailed. Lol so long story short PayPal first off is the worst and can’t believe ALL these apps and streetwear/high end sneaker stores and apps use them. Because the customer service is awful. Sadly Grailed is even worse. They didn’t do anything until 6 months later when I got my invoice for the year. And they then realized that I sent a $100 shirt and he got his shirt, Grailed got there $25 cut. But I was the only one who didn’t get paid. The buyer played the loop whole in the system, and basically got to wear a shirt for 6 months before even paying a dollar for it. Grailed is terrible I can’t believed people actually leave good reviews and believe that there clothes are authenticated when they only go off the pictures that the seller post. They have no professionals that authenticate any yeezys jordans designer clothes or designer shoes. Grailed is a complete joke.

htownalexander713, Sep 08, 2021

Should’ve quit when I was ahead

I used Grailed a few times in the past year to purchase t-shirts and other small pieces and was always pretty satisfied. My most recent purchase was a Maharishi jacket that I continued to ask the seller for tracking information on, until, months later and after several lies and excuses I discovered was still at their house and hadn’t been shipped because they were waiting to mend a hole in it. I canceled my order as none of this was part of my original expectation for the product (the hole was not listed in the description) and left a negative review because the seller had behaved in an unprofessional fashion. The seller then responded to me by insisting that I take down my negative review before they would refund me. I took a screenshot of this message and sent it to Grailed with a detailed explanation of my complaint. I never heard back from anyone at Grailed regarding this. A few days later, I DID get a refund notification from PayPal, however today I was informed that the refund was not completed. I still don’t have my product, I don’t have my money, and nobody at Grailed has spoken to me regarding this issue. If you’re looking for quality streetwear and want a hassle free experience with fast shipping it’s probably safer to stick with StockX or End Clothing.

Ian C Blair, Nov 02, 2018

Worst customer service ever

I shipped my product out to the buyer initially after they paid. Found out the money was put on hold through Paypal, so I waited patiently until the item was confirmed delivered to receive the money. A week had passed by, no money. I called Paypal around 4 times by this time and they told me I needed to message the buyer to confirm our transaction in order to receive my money. Sent the buyer a friendly message asking if she could kindly just confirm the transaction and even sent a step by step on how to do so. She ignored my message and went straight to giving me 2 stars because she failed to read the description of the item. At this point I’d messaged her 3 times or so and I’d gotten no cooperation or reply. I finally decided to email Grailed hoping they’d be able to at least contact the buyer and tell her I hadn’t fully received my money yet, but all they told me was that I needed to settle it with the buyer. How tf can I when she won’t respond?? I send an email back expressing how I literally can’t, and all they say is to call Paypal. Now keep in mind, I’ve gone back and forth between Paypal and Grailed CS and it’s been around 2-3 weeks. Finally Paypal manually releases the money into my account, and they tell me that this never happens and is probably because of the buyer/Grailed. Worst first selling experience ever!

Idk I'm just mad, Feb 10, 2020

Payout sent 3 days AFTER delivery.

There is now a 3 day wait time for funds to be released which is horrible for sellers, this feature only benefits the customer. So you're telling me that after I ship out an item and the customer gets it, they can walk around and wear it for 3 whole days while I have to sit and wait to get paid? So by that guideline, if I decide to sell to someone in a different country, I have to wait the 2-3 week wait time for it to be delivered and on top of that wait another 3 days for MY money? Even eBay allows the option to request our funds after 2 days of a CONFIRMED ORDER, so at least I don't have to wait days for the item to get delivered to the customer's house. If you guys are trying to follow the Mercari route that has sellers wait for the customer to receive the item and review it, AT LEAST the payment gets released after the customer checks the item and leaves a review, not like Grailed that lets customers keep the item for a whole 3 days and the seller doesn't get paid regardless if the customer likes their stuff or not. I am a 5 star rated seller on Grailed and this new change doesn't help me or any seller for that matter, this new change is ridiculous. This doesn't make sense and I hope Grailed fixes this because it is a huge slap in the face to sellers, especially those who have been selling on the platform for a long time.

JoeviFlores, May 09, 2023

false bans/ignored by support

I’ve sold on Grailed on and off for well over five years now. I didn’t really have much interaction with their support because everything was smooth for the most part. After a long break, I finally got back to selling and ended up selling a few items. Shortly after I get an email saying my account is frozen for “offensive behavior”. This caught me off guard because I am the last person to say something rude towards someone else on grailed, or even their support. My brothers account also got banned for the same reason, except he hasn’t used Grailed in years. So I’m assuming they just IP banned his account falsely because it shared the same IP as mine. Anyway, I message their support simply asking what I did that was “offensive”. It wasn’t rude or passive aggressive or anything, I was genuinely curious. It’s been over a week with no answer from them at all. Grailed really helped keep my afloat financially as a side hustle, and I wouldn’t do anything to jeopardize that. I really hope my case is re-looked at over because I’m confident I didn’t go out of pocket with anyone. But currently, I remain banned with 0 explanation or assistance regarding it :(UPDATE - my user is “thequeezy”, please look back into it because I really do miss using the platform

junior21junior, Jun 13, 2022

Great app, made me great money and great clothes

I've had this app for 2 years now and it's honestly one of the best places to buy and sell. decent time where your items can sell, and negotiating is always great when buying and selling to reach a middle ground. Great curation of pieces from vintage rare pieces to the latest hyped items. And the Grailed created; articles are always enjoyable and informative. As well as great way to educate yourself on the menswear/ streetwear scene. It has its flaws such as glitches in the interface or the like/ save system but it's always quickly resolved. And apps like these always have their issues of people trying to buy (lowballs, procrastinators, scammers) but it's handled very well by the app admins. The community is also great, comments have become a personal favorite to read, helpful people, and humor at times as well (if you know you know). So overall this app is a great buy/ sell app for me when it comes to rare/ hard to acquire pieces as well as a good way to come up with quick cash. 👌

Killer goddddssss, Jan 23, 2018

Description

Buy, Sell, Discover. Join Grailed, a trusted platform for personal style, and connect with a global community of over 10M+ style enthusiasts. Explore curated collections featuring millions of menswear and womenswear pieces from 10K+ designers.

Whether you're looking to buy coveted pieces, sell pre-loved items from your closet, or discover the latest trends, you can do it with confidence on Grailed. BUY, SELL & ROTATE YOUR WARDROBE Experience trusted and protected transactions on a platform designed for the style-savvy. With low seller fees and direct exposure to a hub of buyers, it's time to rotate your wardrobe and profit from your style. SHOP THE LATEST TRENDS Shop with confidence with Grailed’s authentication practices and purchase protection for qualified transactions. Unlock great prices and negotiate with sellers for deals. Explore menswear and womenswear styles for any aesthetic across apparel, footwear, accessories and more. • Vintage: Designer, Denim, Band Tees, Leather Jackets, Y2K-inspired styles • Luxury: Gucci, Dior, Prada, Chanel, Louis Vuitton, Rolex • Streetwear: Off-White, Supreme, Nike, Jordan, adidas, New Balance • Avant-Garde: Raf Simons, Rick Owens, Maison Margiela, Comme des Garçons, Helmut Lang READ REVIEWS FROM THE COMMUNITY Seller Ratings, Reviews, Transaction History and Seller Badges provide transparency and added peace of mind. Grailed relies on direct feedback from community members to provide additional accountability. ENJOY A PERSONALIZED EXPERIENCE The Grailed feed serves personalized recommendations tailored to your style. Follow designers and sellers, receive notifications for saved searches and price drops, and filter your feed to match your preferences. Explore curated collections and dive into our 'Trending' and 'For You' selects designed with your style in mind. DISCOVER AND GET INSPIRED Get style inspiration through editorial content like street style and designer deep dives. Whether you're evolving your personal style, exploring new trends, or looking for the perfect piece to complete your wardrobe, Grailed is your one-stop-shop. GRAILED IN THE NEWS Grailed has been featured across accredited publications, including Vogue, The New York Times Style, Harper’s Bazaar, GQ, Esquire, Bloomberg, Nylon, WWD, Dazed, Elle, WhoWhatWear, Highsnobiety, Complex, Hypebeast and more.