Genies & Gems: Puzzle & Quests

Name: Genies & Gems: Puzzle & Quests
Rating: 4.71105 (140281 reviews)

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Genies & Gems: Puzzle & Quests

Games

4.7

140.3K ratings

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Seller

Jam City, Inc.

In-App Purchases

$0.99 – $25.99

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User Reviews for Genies & Gems: Puzzle & Quests

Favorite game until....

I’ve played this game for years... it’s a fun pastime but in need of improvements. Now there are ads between every game!!! That’s so annoying. You can exit out of the game then open it back to avoid the same ads. I’ve seen the FAT disappear way too many times. It’s disgusting. Also I’ve had the game malfunction causing me to delete and reload. This caused me to lose all progress. At one time I was on Facebook so it saved the level I was on. A few years ago I deleted my Facebook page (wow, wasn’t I ahead of the rest of the world on that one? Wake up people and get off that crap) the next time I deleted the game all progress was lost so I started back at level 1. I was at level 4000+. The game gives lots of incentives but from time to time those incentives just aren’t available. You try to use them and it says ‘sorry there is a problem’. Guess I shouldn’t complain. I’ve never spent $.01 on the game and still play it. It’s fun, requires a little skill and passes the time. I would hate to see how many hours of my life have been spent moving the gems around.

Abercrombie 58, Mar 11, 2021

My Favorite Game until.....

I am on level 600 this is a fun game.. UNTIL... I won the grand prize of 9 power ups for winning 6 levels in a row I have only done 2x.. For some reason the awards didn’t get credited.. I have spoken to 2 customer service representatives 5 emails in a week just to get something I earned. I cannot tell you how frustrating it is to be strung along... it’s a simple mistake.. I don’t think 5 emails just asking you to give the awards I earned is complicated..If they can just get their customer service together this game easy 5. It’s to frustrating to play a game and a oops happens 1 week 5 emails later I am STILL waiting?? I JUST DON’T GET IT!! beware!!! sad this easy one of my favorite games but to argue over this is not fun.. I see others have had this issue.. you say contact customer service, I have now what? One little suggestion if I win an hour or two of extra play (love it) but how about allowing me to choose when I have the time to use it.. it kicks in right away so it’s a play or lose... sometimes I can’t dedicate that kind of time when I play? It would be great feature if I can save it for a time in my schedule to dedicate a few hours when I can play to use it... Sad to lose it.. Just can’t always play for an hour or 2. Life gets in the way.. 😉🤔

Conundrumcarol, Mar 13, 2018

Please fix the bugs

I absolutely love this game!!! I play it every single day all day!!! I had an issue with getting a package I purchased but after 2 days of waiting for support to reply I finally got credited most of what I paid for. I really really enjoy this game but I will not continue to play it if this continues. I have reached level 589 and had won a chest with 2 hours life and a gilded cross. I already had and 1 1/2 of life remaining when I won the chest but when I clicked on the collect button on the chest it bumped me to having five lives took away my 1 1/2 life and didn’t give me my chest. This is the second time this has happened. Please fix the bugs. I don’t want to give up this game but I’m not going to play and not get my rewards. It makes it very boring and not really worth playing.

crabbynanny, Oct 03, 2019

Was my favored game!!!

I’ve played and loved this game for a few years. The thanks I get is cheated on extra 5 moves I buy you never get 5. You get cut off 1 short of winning!! They just cut you off!! . Now I’m getting Kicked Out of the App in the middle of play and at the worst times!! It’s making it impossible to play a game that was my Favsrite!!! Most Frustrating! And A Pretty Poor Excuse!! Just bought an Hour of play and didn’t get Credited!! These things Keep happening more and more. I’m not getting credits where I should. I see this is happening with other people and NO help from Customer Service !! This is SO frustrating and takes All the joy out of playing this game and I’m at almost level 1400 . And not the first time up!! I’m sick of being Cheated and Controlled !!! This shouldn’t be allowed!! And I have put money into these little extra because they put you in a position where you lose a level for SO long you are cornered like one move to win but you Have to buy 5 moves to keep from losing the chance to finally pass the level!! I give !!Careful of this trap!!! Things are good at first

Flora Leigh, Jun 12, 2021

Plz fix!

I give this game a 5 up until it kicked me off! Game loads then when click on the level I'm on it kicks me off? I spent at lest 40 bux on this game since I started..I'd like to continue! It's not on my end..plz fix so I can get my genie moving forward. Thanks!I went back to see if it was working only to move forward 2 levels then it kicked me out of the game..look as far as by reading the reviews it's not the people play it and there computers that's the problem but it's on your end!! Seriously! If you want people to play your game or games you gotta keep them happy! I'm sure like me there are a few that spent time and money playing this game!! So last time I'm asking..fix your game plz! If it's not fixed I'll just delete and you won't get anymore of my money! That's a fact Jack!!Update so far working..thank you! But I like to make s suggestion; why not give us more turns on the continuance on the game.

iPad52, Sep 30, 2017

Game crashed after winning Level 1748

By the mere fact that I made it to Level 1748 indicates that I must really like this game. However, I was having a difficult time passing this Level that I finally broke down and spent 4.99 to purchase the coins in the piggy bank just so that I could get off this level. After using the coins to purchase more moves, I was finally able to win Level 1748, but the game crashed while the fox did his little happy dance, and did not advance me to the next level. While I’m aware that there may be system glitches from time to time, it certainly did not feel good to think that I have been swindled out of money just so that I could win a level that did not advance to the next level. I have reached out to issue my complaint! Hopefully my request to be reimbursed for either my money or the coins or advanced up one level will be honored.

Jus1nita, Jun 10, 2018

Fun but Scam

I never give reviews if it’s not a five start but I have to say...I’m proudly up to level 807 in this fun game. I like it because it’s challenging however they are VERY CHEAP with gifts. I find that you have to do too much to get a simple power up that doesn’t even help you on the difficult boards that much. Other games like Candy Crush, Panda Pop, Words with Friends and even Toon Blast all seem more generous in giving help when it’s needed and for that reason I only give these cheap creators a 3star. Also, I paid $1.99 for some power ups and NEVER RECEIVED THEM although the money was taken from my account. I stopped payment with my creditor and it was fine. Never pay for anything with these guys. I reported and never heard back from anyone. This was months ago! Because of This it seems like they’re a scam company. But overall, The game is fun and challenging. Just don’t buy anything and your fine🙏🏾

JustmeJam, May 26, 2018

Livid!

I have always enjoyed this game. But twice now I have had to reinstall it. It starts getting glitches such as cuts off , freezes up, Makes me play a video two or three times before it will give me whatever bonus. Sometimes it doesn’t give me the bonuses etc. etc. etc. this just goes on and on and on. I love your new look. But my game has gotten worse! I do not want to have to reinstall and start all over again. Looking to replace it with something else at this point. This is the second review I have written. Apparently nobody read the first one! This is or should I say has been one of my most favorite games. But even I am out of patience. Fix it or I’ll just go find something else and totally uninstall it. I don’t care anymore. I would’ve given this rating a zero except I had to push at least one star. Where use to I would’ve rated it 5+. Yes I have done the updates, yes I have upgraded phones. Don’t ask me the simple stupid little quickfix questions. If you respond at all. Thank you for your attention!!! And please respond. You have no idea how happy that would make me to know that somebody somewhere sees this review...

kaotsop, Sep 26, 2021

Was my favorite game

Downloaded the updated version and the screen goes black on about every other ad and...nothing. I have to leave the game and come back to it after some time has passed. Ready to delete it...I am updating my review. I really enjoy this game but... the games crashes on ads constantly. I see that the small number of coins I accumulated have apparently been stolen. I have encountered several double layer levels where the only match involves gems from the prior layer and all you can do is shut the game down because you can’t interact with the layer you just finished even though you can still see a portion of the last line of it and the jewels are flashing from that partial line as the only match. Watching an ad for extra moves never works because it always crashes. I am at level 1940 and it has become so frustrating. This is the second time at a high level as I logged on one day and was inexplicably back at level 1.

shemoomyr, Apr 29, 2022

Annoying problem

Good as far as the match 3 games go. However. There are far too many levels that start with only a few movable gems on the board. This wouldn’t be a problem as they are clearly designed to allow you to make a few matches that will break blocks or chains and fill up the board within a few moves. Except that doesn’t work when you’ve won 5 or 6 levels in a row and are starting the level with a bunch of boosters, plus any other boosts you happen to have from various other prizes that get automatically added to the board at the beginning. The result is that nothing works the way it’s supposed to and you lose the level after one move because there are no possible movable combinations. It’s happened several times but right now I’m stuck on level 643 and there is no possible way to progress because even though I’ve lost the level repeatedly (after only one move) and therefore lost those boosts, it’s still adding two rainbow gems automatically (I’m not sure why) which makes the level unplayable. I could be wrong, but I don’t think boosts in these kinds of games are supposed to make them MORE difficult. Fix this.

Tyria, Apr 18, 2021

Description

Thieves have stolen the jewels from the Palace and there is only one person who has the power to get them back! From the makers of Cookie Jam and Panda Pop, comes Genies & Gems, the treasure of match 3 puzzle adventure games. Journey through mystical worlds with Jenni the Genie and her companion, Trix the Fox, to crush the thieves that have stolen the Palace’s riches.

Swap ,match, and crush gems, recover ancient relics, and collect gold bars and enchanted keys on this one-of-a-kind enchanted exploration! With thousands of levels and challenging game modes, and daily events, Genies & Gems provides endless hours of fun and exciting match 3 puzzle gameplay: * Swap, match, and crush gems in thousands of fun and challenging match-3 puzzle levels  * Collect keys to unlock new worlds and crush challenges!  * Use exciting power-ups the Gilded Rainbow or Gilded Butterfly to swiftly advance through challenging levels!  * Uncover idols and collect gold along the way!  * Play exciting new events and challenging match 3 puzzle levels daily!   * Soaring Streaks: Get prizes for beating levels without losing a life  * Bandit Rush: Catch bandits at different points in your journey to win boosters  Download Genies & Gems and begin your magical journey today! Already loving Genies & Gems? Like us on Facebook to get the latest news on new levels, content and features. https://www.facebook.com/GeniesandGems/ Follow us on Instagram: @geniesandgems In an effort to support the capabilities of newer iOS devices, Genies & Gems no longer supports the iPhone 4S and iPad 2 devices TOP REVIEWS FROM PLAYERS: Love this game! (5 STARS) Love this game it helps me relax and keeps me busy instead of being bored....... (5 STARS) I love love love Genies & Gems what a great game to play, thanks guys. (5 STARS) Just love the game. It kind of reminds me of playing Candy Crush, but it’s more fun, with better challenges. (5 STARS) If you love jewel like puzzle games or games like Candy Crush, then this game is equally fun and addictive. (5 STARS) GENIES AND GEMS, the GENIES AND GEMS logo, the Rainbow Gem Design, the GENIES AND GEMS characters, and related indicia are registered and/or unregistered trademarks and copyrights of Jam City, Inc. and may not be used without permission. © 2020, Jam City Inc. All rights reserved.