Genesys Care 2.0

Name: Genesys Care 2.0
Rating: 5 (1 reviews)

Business

View in App Store

Genesys Care 2.0

Business

1 rating

Age Rating

Seller

GENESYS TELECOMMUNICATIONS LABORATORIES EUROPE LTD

View in App Store

Price Intelligence:

Average for the Business category The most popular in-app price for the app

Grow your in-app revenue

while we take care of your subscription management.
Mobile SDK by Qonversion.

Learn more

Price Intelligence based on:

213,534

apps aggregated

8,172,290

in-app prices defined

main categories

In-App Purchase Price (Subscription or Non-Recurring)

vs. average for the Business category, $, by region

Build, analyze, and grow in-app subscriptions

with the most powerful mobile SDK for subscriptions

Explore

User Reviews for Genesys Care 2.0

Excellent start

Great app. Love the Escalate option. Now all we need is to allow creation of new cases (that would be super convenient), chat (sometimes it’s quicker to go via chat to settle details, instead of back and forth), and direct dialing of case owner (pending availability). Or in case direct dialing is not desired, allow a scheduler to be integrated with ZOOM (or Genesys Callback).

GenesysFan, Dec 17, 2020

Description

Genesys Care 2.0 mobile application enables entitled Genesys Customer Care users to view and update Cases opened with Genesys Customer Care. This can also be used to receive push notifications on personal, Company, and Account level Case updates. Also, the users can opt for notifications on Alarms and Cloud Incidents Notification.

With the help of Chat functionality, the users can directly interact with the Case Owner or any available analyst in real-time or they can make voice calls to the case owner. Requires data connection, registration with Genesys Care, and valid entitlement. Genesys Customers: Please use the same credentials as for the Support web site. Please contact [email protected] for support and assistance.