ExtremeCloud IQ Companion

Name: ExtremeCloud IQ Companion
Rating: 3.47619 (21 reviews)

Productivity

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ExtremeCloud IQ Companion

Productivity

3.5

21 ratings

Age Rating

Seller

Extreme Networks, Inc.

View in App Store

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User Reviews for ExtremeCloud IQ Companion

Update

A year ago I left a review asking Extreme to level up and give us some useful features. They basically replied with "its in the works". Then a few months later we had an update with several awesome improvements. They delivered an entirely new app and as time goes on, the improvements are getting better. Hats off to the dev team.But, as a customer, installer and reseller I take issue with them locking an account behind a paywall. On one of the latest updates I discovered I now have to log into each of my accounts separately because the account I use as a managing account, doesn't have Pilot associated with it. It's one thing to lock the app down to Pilot only but Extreme shouldn't have locked it down until they had a way for connect accounts associated with other Pilot accounts to access those accounts.On top of that, the app doesn't actually have a ton of features yet. It allows you to get a little information, assign templates, bounce a port and make an update. Thats just not enough for a paywall.We get it (pilot = money money money) but be better Extreme. You have plenty of competitors out here offering free solutions that are really good. In general you just shouldn't rob the (Connect) smb segment from something like a half baked mobile app. Extreme should revert it back to allow everyone access or at the very least allow connect users to access the pilot accounts they're associated too. Ok rant over. Keep up the great work devs.

Balian S, Feb 06, 2023

Update 4

It's broken in many ways. Pointed many of them out in other reviews and it doesn't seem anyone is listening. Lets go Extreme.Would also be nice if you bring back the ability to login with a master account if it has access to other pilot accounts. (even if the primary account is on connect)

Balian S, Apr 28, 2023

Amazing!

I’ve been waiting for this for a long time and I gotta say… I’m not disappointed. Keep up the great work dev team! you knocked it out of the park on this one.

Funman8, Feb 10, 2021

Intuitive & convenient

This app is super simple and powerful all at the same time.

JEJJCAT, Sep 02, 2022

Needs work

The app frequent quits on me during onboarding. I am running iOS 15.3.

PeterM1963, Feb 02, 2022

Useless

I am not able to search for devices. Every time I do it, app closes. I removed the app and reinstalled. Same behavior. Impossible to use browser on a phone to make changes. Bottom line, access to a computer is essential to manage network.

RDG41, Apr 16, 2023

Terrible

They put more effort into the stupid animations than making basic functions work.

T3chnicolor, Sep 06, 2022

Potential

The app crashes whenever I try to search for an AP.I’ll start the search. Select the AP. The app will then crash. This has been recreated by my colleagues on their devices.Does not seem to be Wi-Fi/network related.

thelto, Feb 23, 2022

Description

The ExtremeCloud IQ Companion app provides onboarding and monitoring of networking devices from your smartphone. The app was designed to securely support both IT administrators and installers. You can use this app to quickly onboard, monitor and troubleshoot access points, switches and routers.

ExtremeCloud IQ Companion app supports the following features: • Launch ExtremeCloud IQ Companion app with proper admin or installer roles • Onboard Access Point (AP), Switches and Routers by scanning the device barcode or QR code. Or manually enter the serial number of the networking device • Assign device to location and floorplans • Assign device network configuration policy and device templates • Verify cloud connection and status of the device • Ability to remove, add or update a device • Ability to change “Persona” across our Universal Hardware portfolio • Remotely reboot a device • Locate an AP by flashing the LED light • Securely troubleshoot an AP using CLI commands (Pilot subscription required) • Anomaly detection on wired and wireless network (Pilot subscription required)