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User Reviews for CLT+
Great idea but not there yet
I tried to call 311 this morning about a neighbor’s nonstop barking dog and the touchtone system didn’t work so I downloaded the app. The app didn’t have a nuisance animal complaint spot so I tried to put in some feedback but it requires a request ID type and there is no spot to input that so it wouldn’t send. Useless for now
The application is doing the work but service is not
I fired a ticket using the app. I waited 2 days. The tickets status was in-process. I called 311. The person who picked up the call told me there is no record related to my address. So I told 311 my problem to resolve the issue. So please call 311. Don’t waste your time.
Terrible for Paying bills
Terrible app when it comes to updates on your bill. I have had to use other ways to pay my bills due to the fact the app won’t update and won’t let me see my current balance on my water bill. It has said $0.00 due for water since March 🙄
Mapping and Feedback issues
I have to tried to put in a few requests for light sequence changes as well as submit feedback about the light request not working but the feedback portion of the app doesn’t work either. I get an error message saying request Type ID is required but there isn’t an option for that... so yeah this app has great potential but has some bugs to work out...so 3 stars for now.
This app is so buggy
Click on waste wizard, get Charlotte Water. Click on find your pick up day, get Charlotte Water.
App broken and unresponsive
This app is completely broken and unresponsive, does not allow you to select any options. Do not waste your time with this.
App is buggy
Unable to add address to my profile or make a request
Updated app is broken
I have scheduled a bulky item pickup before, but since the last update, it doesn’t work. I can enter everything except my address. The app ‘finds’ my address but then won’t save it to the field. I tried to save it to my profile, but that has the same issue.
Utter garbage, totally useless
This piece of trash is easily a decade out of date, you can’t see your bill or pay your bill though it, and their website doesn’t work on mobile devices for payment because they’re using an archaic payment service that apparently has no API they could call. I’d have sent them feedback, but their feedback form requires a Charlotte address, and my Charlotte address comes up in the search and the form then rejects saying it is not a valid Charlotte address, so then you can’t even submit feedback.How this disaster got the stars it has is beyond me. There is literally nothing functional about this app, I’d give it less stars if I could.
Description
CLT+ is the City of Charlotte service request and information app. All communities within Mecklenburg County that receive city services can access CharMeck 311 through CLT+. Whether you need trash pick-up, want to report a code violation in your neighborhood or a stray animal, CLT+ is designed to meet your everyday needs.
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