CenterWell Pharmacy

Name: CenterWell Pharmacy
Rating: 4.71615 (176803 reviews)

Health & Fitness

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CenterWell Pharmacy

Health & Fitness

4.7

176.8K ratings

Age Rating

12+

Seller

Humana Inc.

View in App Store

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User Reviews for CenterWell Pharmacy

Horrible pharmacy technicians

This pharmacy text me or calls me constantly almost to the point where it was harassing so I called Humana Medical to see if they could stop all the texting and calling and they “said” they did because the text and calls stopped. That was about 2 1/2 months ago. Now it appears they took me completely out of their system and I have been trying to get my meds ordered for six days now and they still have not mailed them. I have paid them all the money I was suppose to pay to get my order and I’m yet to even get a tracking number. Every time I call they tell me the same lie each time, it’s about to be shipped, it took me four days to get someone to get the order in the system they kept lying about putting it in each time. It’s like if I don’t do it their way I will pay. When I say they took me out of their system I mean they literally “TOOK ME OUT OF THE SYSTEM” a technician and to reinstate me, there was NO RECORD of me EVER having been a customer. That’s a problem now but it want be in the fall when I get to choose my medical for next year

bayou fed up, Jul 18, 2020

Horrid

Too many errors. I have to constantly log in and check my meds against what the pharmacy thinks i need. All too often it drops meds out of auto refill for no valid reason. I understand that if i don't respond to an auto refill message it will take a med out out auto refill, but i have many meds that just drop out for no reason.But worst of all are meds that get locked in limbo and there is nothing you can do about them except call the pharmacy WHEN THEY ARE OPEN. 8am-8pm M-F sounds convenient right? If you live anywhere except in the pacific time zone maybe. Those hours are In the Eastern Time Zone which means in the Pacific Time Zone you can call from 5am-5pm M-F not convenient at all. I am constantly having to call to get meds out of limbo and sometimes i have to call multiple times as the person helping me does not do what they tell me they are doing, i.e. sending me the meds I have stuck in limbo. What happens is that I have meds that are ready for refills, and if i look at the meds i can see they are ready for refill but the app has lost them and won't let me order the refills. I must call in to get them unstuck and refilled. There appears to be no logic as to why a particular med gets stuck in limbo, they just do. This is the worst pharmacy app I have ever encountered.

Bjorn Reddy, Oct 23, 2022

Not the friendliest app

It is not easy to find everything in a search. The products offered are minimal in comparison to products that are in a pharmacy. For example they do not offer a variety of sunscreen. I use titanium dioxide sunscreen, which is not offered. They do not have a good assortment of Feminine hygiene products especially vaginal lubricant such as Replens. The brands offered are not easily known brands. The vitamins and supplement are not organic and from off brand suppliers. There is only one type of incontinence pads. The cool-mist humidifer is for the ½ gallon when a Gallon size is available online to buy.The supplement line is minimal; no zinc for example.I could go on and on. The prices on some products are about 3x what it would cost if we were actually buying them from a commercial supplier such as Walmart. But since I’m not laying out the money it’s problematic. So, my point is that I will be getting stuff ( this is a medicare advantage policy, so why are there children's products offered)that I may not need but can’t actually get what I do need. I would like for Humana to have a patient advisory board to help make the OTC friendlier to all patients.

ClareSue, Mar 21, 2021

BEST PHARMACY EVER 💙💚💛

Humana mail order pharmacy is clearly the best pharmacy I have ever had I had to switch from Walgreens because WALGREENS is so horrible. My medication‘s are shipped from across the country and then delivered to my door faster than WALGREENS could get them to me and WALGREENS is literally across the street from my house! “I am Not exaggerating”Humana Pharmacy answers the phones immediately and you’re never on hold, they have so many people that are able to answer all of your questions right away! The service is Excellent!!!💚💙Also because of “COVID” at Walgreens you are no longer their local valued customer because they are too busy in the store and the drive thru administering vaccines and tests. Your literally standing there for a half hour amongst WHO knows how many sick people-they are too busy for you they say come back later!!! Please take my advice and go with Humana Pharmacy you won’t be sorry! Their APP is great and easy to use and you can track your shipping and they will keep you updated as to where and when it will be delivered. So your not stuck waiting for a delivery you can plan your activities around it. I couldn’t tell you the last time I was this happy with a company! Great Job Humana !!💜💚👍

Dodie 831, Dec 30, 2021

Takes to long

First the positive:I’m happy with the ease of the OTC benifits. I’m also thrilled they raised it to 50. Can’t get anything for $25 these days. As far as the pharmacy RX side. It takes FOREVER to have anything processed filled and shipped. They say 7-10 day turnaround. I felt that a bit long. Especially if your on meds that can’t just stopped being taken. But it turns out to be more like 14+ days. Also every time I call about something, I get a completely different answer. I’m still just trying to have one med removed from my profile because it’s been replaces with a more effective one. So when it’s time for the correct med to be filled they tell me they can’t because the med that needs to be removed has a side effect with the one that I’m supposed to be taking now. ThisParticular medication is one of the kind that I can’t just stop. I will give them one more chance to make it right and then I’m done. The good thing is my meds end up being a small amount cheaper going this route. So that’s needed these days. If the phone staff was trained properly & they speeded up delivery it would be wonderful.

dogmom1234567, Apr 08, 2023

Horrible app

Second update: why did Humana remove the photos of the products? Often it’s helpful to see what something looks like before deciding if you want to order it. Better descriptions of some items like vitamins would also be helpful. Update: Humana has fixed the tracking issue and all OTC categories seem to be open (before this update, 3 of the 15 categories showed that the OTC store was unavailable so I had to call Humana to order toothbrushes but the other 12 were fine and I ordered other items from the app). For fixing these issues, I gave the app 2 more stars. I want to be fair so if there are no more issues in the future, I’ll give it more stars. Original review: It’s not a good sign when you have to delete and reinstall an app in order to open it. I’ve had to do this multiple times and it’s frustrating and time consuming. The latest update supposedly makes it easier to track an OTC shipment but it actually limits your ability to do so. I used to be able to click on shipment status and, while the information wasn’t always up to date, at least I could get a vague idea of the status. Now I need to enter my cell phone number to get text updates. I don’t want to do that and there are no other options for checking status. It remains to be seen if other issues have been resolved, like the OTC store showing something is available when it’s not or showing something is out of stock when it isn’t.

Lantana, FL, Jul 09, 2021

I hate Humana including CenterWell.

I have been with them since January 1 and I have spent a total of 16 excruciating hours, trying to fix all the messes they make. I could go on for a week just about mistakes at center well; it’s very hard to get them to cover your claim, and none of the reps know anything I am so sorry I switch to Humana. As far as the app goes, you can’t count on that at all – – the information is not up-to-date or accurate. They send out Scripps that you don’t ask for. they ask you to transfer all your prescriptions to them so they can have them on file and they send them all to you. they tell you prescription is on their way that never arrive. If you call in the reps just me in a tangled mess and make it worse. The information on the app is hardly ever right and the rest tell you not relying on it. Humana has cost me a fortune in money, time, and my health app. I have canceled all my doctors appointments and therapies because each and every visit cost me four hours on the phone talking to people that have no idea anything about their company or the insurance business.

LindaSmith1, Mar 25, 2023

Love this!! Everything at your fingertips!!

I recently signed up for the additional insurance to add on to my Medicare Disability. I hadn’t been able to get anything in recent years because, there just wasn’t any plans in my area that allowed me to have my doctors, and important medications on the plan. But they told me to keep trying and not to give up hope that they keep adding places and plans and they said to call back next year and keep checking. So I checked a couple more times and they still didn’t have anything but now they do. I know I didn’t need to tell you all of that, but I just wanted to mention it to anyone that might be having the same issue, and is frustrated. Please mmkeep trying, because it is well worth it. This app for the medication is really a great app. It has everything there. medication’s listed and it even has a medication reminder if you need it. And it’s very easy to use and if you do have questions, you can call the customer service and they are super super! I just can’t say enough good things about them and the app!! Thanks!!

MazeMonkey, Jan 13, 2023

Canceled or lost scripts

This app is terrible. I called in about a script that should of been being filled and the pharmacy said I had no more refills. But the bottle I received a month earlier said I had 5 left. Come to find out after being on the phone with them that all my scripts had no refills left and the month before they did. So the higher ups of the pharmacy went to the doctors email which had the original amount of each medication and number of refills on it and finally got my script which will now probably be late again in the process of being filled. Now the app is saying their is no credit card on file. When will all these glitches stop? Now I am going to have a to call in and get passed the pharmacist and to the person that can fix this problem. The same thing is going on with the OTC part of the app. But it doesn’t what to use the money I am a lotted every month and says there is no card on file. Is their anyone else with a Apple device having these problems? Because it’s the software that is doing this not the personal. They really need to fix the glitches in their software before someone really ends up hurt or in the hospital for this happening to them. So keep a close watch on your scripts and payment information please.

mellow 69, Nov 09, 2022

Great except one issue…. updated see below.

I do like getting my quarterly allowance for OTC products I would buy anyway. It does help with OTC cost. My only issue is with the site itself. Twice while I was shopping I was kicked out for timing out issues. That wouldn't have caused me to take away a star from my review. I took away the star because I was not only timed out before finishing, it wiped out my cart. Thus, I had to start all over again and find the products twice. That was my only complaint and why I gave it four stars instead of five. UPDATE I have not had anymore issues. There are so many things to do from keeping up on meds, getting renewals and authorizations and price comparing with pharmacies near you. I must say having my meds sent to my door is just fabulous. They will work with you and your physician for generics and comparable meds that cost less. It is my main pharmacy except for me Rx scribed from office visit.

Pennytm, May 08, 2022

Description

The new CenterWell Pharmacy™ mobile app makes it easier to keep track of your prescriptions. The new app has the same easy-to-use features, plus upcoming features focused on you. 1. Simplified refill ordering 2.

Easy prescription transfers 3. Check your order's status at a glance COMPLETE MEDICATION LIST - Stay organized with a full list of all your prescriptions filled at CenterWell Pharmacy, including those you no longer need and medication for your dependents. QUICK REFILLS - Easily refill your prescriptions as soon as you sign in, straight from your home screen. PRESCRIPTION DETAILS - View important details about your prescriptions, such as available refill dates, doctor information, images of your meds, and related educational videos. ORDER STATUS - Know where your order is once it’s processed with color-coded order status messages. SHIPMENT TRACKING - Track shipments once they’re shipped to estimate when your medication will arrive. SNAP-TO-TRANSFER - Submit a photo of your current prescription label to easily transfer your prescription to CenterWell Pharmacy. SPECIALTY MEDICATIONS - Request a refill of an existing CenterWell Specialty Pharmacy™ prescription and order it at the same time as all your other medication. AUTO-REFILLS - Automatically receive your next set of refills so you’re sure to have your medication on time. NOTE: auto-refills are not available for Medicare customers. PAYMENT OPTIONS - Change or update your credit card information and make payments securely from the app. PREFERENCES - Set or update your preferences, such as how you want to be communicated (by phone, email or text) or if you’d like to receive an alert when your total charge is over your price limit. SHOP PRODUCTS - Shop over-the-counter (OTC) products with the Health and Wellness credit that may be part of your Humana member benefit. NOTE: available to Medicare customers only. Download the CenterWell Pharmacy mobile app now to manage all your mail-delivery medications with ease! Note: The CenterWell Pharmacy mobile app is available only to Humana members. For issues with this app, please email [email protected].