Blaze Pizza
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User Reviews for Blaze Pizza
Frustrating to use
This app constantly signs me out and won’t even recognize that I have an account through Facebook. Try to reset password but a reset link is never sent. Eventually singing in through Facebook just works even thought for the past 15 minutes it says that I don’t have a Facebook account. So I manage to log in. Ready to place my order and the field to place your credit card info isn’t even able to be selected. So I leave my card to try to checkout again and hopefully I can place my payment info. Nope I get logged out all of a sudden. 10/10 app I’m sure it’s used somewhere out there as a torture device.
No menu available
This app used to be very useful, but recently it was been getting worse. Although Blaze near our house seems to be perpetually unable to accept online orders, which is probably more of a technical issue and not an app issue, the lack of being able to see a menu anywhere is mind numbing. Even if I can’t order online there should at least be a menu that I can see. Having a party with Blaze Pizza and taking orders before I head out and the question always comes up: “What do they have?” Who knows!?!?
Awesome Pizza!!
Blaze has so many options for my growing family! It has cauliflower and keto so no one feels left out when we go. I love all the fresh ingredients. My kids even eat the veggies on their pizza! 🤯 knowing everything is fresh and fast for my busy life helps me choose Blaze over other brands. They even have drizzles that you can add at the end onto your pizza 🍕 BBQ drizzle is 💣 The new app has only made ordering and getting the things we love even easier!
App doesn’t open
App does not work. Picture of App, even after version updated, and it still shows same picture w no ability to log in. 12 max. Updated IOSJust an overall, uninspired, sloppy experience. I’ve removed / deleted the App. Now I’ve reloaded it. Now the login isn’t working. So I go thru ur password reset process and KNOW u know me because u have pestered me w unwanted emails so much in the past. Now I find ur servers are not sending the password reset email. Could be user error but sure doesn’t feel that way w so many things going wrong. Think I’ll go try something else for dinner! Just feels sloppy.
Potential disaster if using App for delivery
Have eaten in-person in the store without issue. And have used their app for delivery several times without incident. But tonight ordered two pizzas from them using their own app, the app said it was delivered yet my pizza was not here. That’s when I realized what bad customer service they had if using delivery via their app. Actually bad customer service doesn’t describe it because it’s actually no customer service. There is no way to reach the local restaurant because it goes straight to voicemail, and when you call the corporate number they tell you you have to go on the website to the help section. When you go there your only option is to send them a message of why your experience was bad. There is no way to actually get ahold of anyone and ask if they can re-deliver your order or give you a refund. So you would sit hungry wondering what’s going on trying to contact the store for an hour before finally just giving up. Their app has no option to click if a problem with your order or your delivery. If I had ordered through Uber eats (or doordash) I could’ve messaged someone through the app and gotten it re-delivered, but using the blaze app there is no way for anyone to help you, and no way to reach the store. This was such a bad experience, I’ll never patronize Blaze again. Hopefully I’ll somehow get my $30 refunded
Worst app
After you order you don’t see status of the order or the person delivering or get to mark your location on map. It said my order was delivered when it wasn’t I didn’t even get a call from delivery guy. App doesn’t give information on delivery guy so I had no way to find out. Call the restaurant they said they will send a new order but that I never received. Wasted my money. No way to contact customer service. Now I have to starve cause that was my dinner and I actually trusted them to deliver. Thanks blaze pizza this was my transaction with you.
App is inconsistent and unreliable
I love Blaze pizzas so I was so stoked to find out they had an app to streamline the process. However, the toppings are regularly outdated (for example, I've known broccoli was an available topping for some time now from going to the store location in-person, but it still hasn't appeared as an option when customizing a BYO 11-inch pizza), the rewards or promotions that I keep getting emails about never show up in the rewards section of the app, and there's no way to give feedback for issues with either the order or the app. Unfortunately, this app is still the most viable method out of all the ways to order online, but the fact doesn't change the fact that it is really frustrating to use.
Not optimized for curbside
When you opt for curbside pick up, there is a notice that says what number to call upon arrival. That’s it. There is nowhere to retrieve that info, no button to click to let them know you are there. No phone numbers to click on… I looked it up and called- phones were down at the store apparently. So I’m at curbside with toddlers in the car and have no way to let them know I’ve been there calling. Frustrating yes
Unable to order via app
Ever since I got the app update I have not been able to order online. My husband has had to go in each time to place an order. I’ve removed the app and downloaded it again and still having same issues. Receiving message that a location doesn’t offer online ordering. Huh? I’ve ordered online there before. It shows on the app map & there’s a big & button the says “Start Order”? I used to be able to order online at least once a week no problem. Now not so much or should I say not at all? Please fix it.
Terrible App Service
Pie day required downloading the app, which I did and signed up using Apple as it offered. It did not offer me the pie day reward. I tried to then change my password since I thought it may be a “sign in with Apple” issue. Once I did that I tried again, no 3.14 pie reward. Cancelled my order and re did the order, then it wouldn’t let me pick it up until 2:15 pm. My coworkers will now enjoy their pizza and I will find somewhere else to order, thanks! I have removed the app and refuse to eat here, simply on principal.
Description
There is no better way to Blaze. The Blaze Pizza app’s got everything you need, and a whole lot more you didn’t even know you wanted. Scan the app whenever you visit and you’ll earn one Flame on every dollar.
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