Atera
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User Reviews for Atera
Thank-you!
Atera, I appreciate the mobile APP! I can’t wait to see all the enhancements you all make. Excellent start thus far!
Doesn't Help
I was really hoping that this app would at least get me some solid alert notifications, but it doesn't. I'll get notifications all right, but when I eventually get into the app, the notifications aren't in there. Refreshing the list doesn't help. As an example, I got an alert notification telling me I have a critical CPU alert, but the alert doesn't show which device. I swipe the notification to open it, have to log into the app (virtually every time), which includes having to enter my email address (it doesn't remember that). Once in, I go to alerts, and it lists a few warnings, but the critical alert isn't even in the list. Pretty much worthless for my intended purpose. Very frustrating.
Work in progress?
So far, seems more like a beta. Missing important features like Ticket creation and tracking. Log in is very slow but does work. Good for bringing up a list of your accounts and contacts but that is mostly it. If anything I would say more of a companion app?? Definitely needs ALOT more features and functionality but I’m sure the Atera team is aware of this... time will tell...
Good but Lacking
While I appreciate the features available in the app, I feel that they need to be more fleshed out. Also, I’d like to see the all stay logged in for longer than a day (even permanently, or even give an option for when it logs you out). Looking forward to follow the further development of this app.
Limited in Features
I love Atera, however the current features in the app is very limited. I cannot create tickets etc and view all the normal information I would see in the web app. There is much more room for work. Looking forward to seeing some drastic improvements and feature adds.I hope they update the app soon.
3 of the 5 features are missing...
On the feature board, there were 5 features promised for the app:1. Push Notifications for chat, alerts, and other notifications.2. Technician GPS Tracking (If you've used TSheets, you know how useful this is for timesheets and dispatching).3. Scheduler (Shifts, holidays, sick leave, etc)4. Task management 5. Remote connections.In this release, the only features are push alerts, remote connectivity, and you can view customers. No GPS tracking, scheduler, or task management. And unfortunately, you cant see tickets, which would really be useful, and is strange since the ‘mobile’ version of the app would let you do it (but was a little hamstrung since you couldn't leave notes on the time entries. Hopefully the other promised features are coming soon (and don’t cost extra...).
Lots of Glitches
The main reason I downloaded this was so I can be notified when a new ticket gets put in or an update is made to an existing ticket that is owned by me. This never works correctly and if it does it’s for a day or two then goes out. The usual fix is delete it from your phone then reinstall and re enable push notifications. This however doesn’t always work. I have reached out multiple times and it’s always the same answer someone is working on it and it will be fixed shortly. Please for the love of god fix the most important part of this…
Missing Features
Ideally I would like to see the patch management feature added, as well as the software reporting feature that allows you to uninstall programs. The app still has a long way to go to make it comparable to the web version and competitor apps. Hoping to see more updates a s features added in the future.
Something Went Wrong
Fingerprint on my Iphone never works. "Something went wrong". I tried logging out, logging back in. Also uninstalled and reinstalled. It's pretty inconvenient to have to use google auth each time I want to check a ticket on my mobile app.
Great
It’s not bad for the first time release, logging into client machines without having to constantly log in to the web is a time saver. The alerts for devices not much or care for. I’m waiting for the next update to have the ticket system. Keep up the good work. As a software developer myself I know it can take time, don’t mind the negative reviews.
Description
Introducing the Atera mobile app! Provide awesome IT support to your customers, at the office, on-site, and on-the-go, with alert monitoring, access to customers, contacts and devices, remote access, and more. Atera is a unique platform designed for Managed Service Providers (MSPs) and internal IT departments; Combining Remote Monitoring and Management (RMM), Help Desk, Remote Support, Billing and Reporting —it’s a complete, one-stop-shop that enables MSPs to manage their entire business.
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