Airtel Thanks – Recharge & UPI

Name: Airtel Thanks – Recharge & UPI
Rating: 4.27515 (15159 reviews)

Lifestyle

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Airtel Thanks – Recharge & UPI

Lifestyle

4.3

15.2K ratings

Age Rating

Seller

Bharti Airtel Limited

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User Reviews for Airtel Thanks – Recharge & UPI

Worst Service

I am having internet issue from 2 days Customer service is saying their technician team will visit today but their technical team is not visiting and they are just making excuses and that’s not all I got Wi-Fi connection just before 9 to 10 days in these days I faced 2 days of Internet issue and 2 days of outage In just 10 days and I don’t know their technical team will visit or not or this will continue for 6 months the worst service I have seen my neighbor has jio Fiber they have connection from 1 year they didn’t faced any issue since installation and one more person have Multinet Fiber they also got same Internet issue but their technical team visited the Same day and here Airtel is just having worst service

Aadii Singh 0008976, Aug 08, 2023

Useless app!

The technician are not qualified to solve any of the issues. The call center is a joke, they have absolutely no authority what so ever to help with my issues. I have an service not working issue pending from 1month and they are unable to fix it. Their thank you support email ID inbox also does not work. The mails bounces back saying the inbox is full.Update and reply to Airtel developers: The airtel thank your support email inbox is full, what kind of support are you provided, it’s quite shameful that the very basic things are not checked. Please send an email from your personal ID to thanks support and see what happens. I would also say please try to read the issue before closing and getting a ticket count!!

Airtel User NP, Sep 13, 2022

Worst network

I got a response from Sujata from Airtel company and she telling me to contact with Airtel thanks App,are they thinking we don’t know what to do, before writing a bad review we always do complaints to the company, and not only one time I did this multiple time like six to seven times but their response is vary bad . Please do some thing improve tour service and solve customer problem.I am using this network more then 10 year but nowadays I think Airtel days are gone, and time to switch to some other company because network of Airtel is very bad totally waste of money. And when call to customer care they just saying we will solve your problem and not fixing any problem,

customer from last 10 years, Sep 08, 2020

Horrible network and broadband

Airtel has gone from horrible to worst when I thought it can’t get any worse. I’m paying ₹1700 a month and basically been getting 5-8 mbps (it’s been as bad as 0.8 mbps). when my plan says 40 mbps. I have complained multiple times, and the technicians don’t visit your home but do something in the basement that works for few days and then back to slow speed. Today the technician arrived to fix it and disappeared by making it even worse - zero internet connection. He said something is wrong with the connection in the entire society, but when challenged, he said the issue is just with mine. Basically, he does t know what needs to be done. They have been looting for many years with horrible service. Time to change and raise complaint with consumer court.

DR.VADRB, May 20, 2020

Don’t use your time with this app

Recharging your phone, checking the balance or if you need to buy a new DTH connection all works well if you spend money on airtel except when after the installation all the damages start. So I booked an Xtreme Set top and got 7 days free for all live channels for 2250/- which I thought was a good deal and after 7 days it would be 646/- per month. But when I checked the airtel website it showed 3999/- for an Xtreme box and “ONE YEAR FREE” live TV channels. So this the way airtel cheats customers on the Airtel app. And after the 7 days it automatically got updated to some Tamil package Kerala, when I see only English channels. No need to use airtel App, just follow the website of any other Service provider who doesn’t give wrong Sales options like Jio.

marctechgeek, Sep 29, 2020

Offer many features but still missing the key one

Thank you for offering so many features within the app but as a frequent International traveler, am missing the key feature of activating eSIM from within the app. Like some International carriers, it should be available within the app, to those who logged in with their email.The lack of that feature not allowing me to switch to iPhone 14 because if during a trip in foreign country my iPhone lost or broken there is no way to activate the eSIM to new iPhone.Please, please bring this option to the app. Thanks!

myReviewBest, Jul 19, 2023

Not helpful

This app is not helpful at all. At least not for customer care issues. 121 tells you to ‘register’ your complaints on this app. The app has a lousy circular interface on which lodging an actual complaint is not possible. All you can do is ‘diagnose issues which does not solve anything. I had requested for a switch from prepaid to postpaid two days ago. Since yesterday morning I have literally ‘No Service’ on my phone. I tried calling 121 but there is no human interface there and they keep telling you to ‘register’ a complaint on this app. And on this app when I try to ‘diagnose’ the issue. I am asked if I am in a ‘problematic area’ when I write ‘no’, the app sends me an error message saying ‘Oops! Please be in the area where you’re facing a connectivity issue!’. This is super frustrating and is such a farcical exercise. Airtel please do better.

nupurghuliani, Jul 01, 2020

Tells me to download app when on the app.

Literally cant do anything, it tells me to download the app to do stuff while I am on the app. Otherwise, almost impossible to reach you with my vodafone number. Wanted to change my plan from 40mbps to unlimited 8mbps, same price, and id get the same speed coz in my bldg i dont get max 8mbps, as told by the installation guy. I was redirected 3 times when i called and explained this simple thing again each time, and they either couldnt find the pack(which I literally directed them to where they can on the app) or they could just not change it. Have been trying for 2 weeks for just changing a pack now and still no luck. Had no idea airtel was such a headache.

Raunak., Mar 22, 2019

Criminal company

I advice people to stop using Airtel Services they are criminals and and never tend to your problem. Even in this pandemic Airtel stole my money. When my digital tv account was suspended I recharged 200 and when I got home I realized the service didn’t come up and was still suspended and then I checked balance it was 145 instead of 200 and was wondering why. I tried calling their customer service all but to no avail. I went back and tip with 150 and then it came up. The balance on settings on tv was showing 350 but the balance on Airtel app was showing a lower amount. How on earth can the same account be showing different balance on phone and on tv. After one week they cut it off instead leaving it for about a week plus. They don’t even give you promotions. Even in this pandemic they still stole my money. I curse Airtel it will never be well with Airtel and I hope they run out of business. In times like this pandemic they are supposed to give customers free view or even do promotions instead they steal your money. Airtel is a criminal company and they are fraud sucking customer money I hate Airtel and I hope they crash and run out of business someday soon. Fraud telecommunication company

S T U N T, Apr 19, 2020

If I could give a rating of -1

This has to be the worse customer service ever in the world. Customer service here does not provide results to tour problems. They pass you on to the next person. I called customer service and was told to email my scanned visa. That in 4 hours my phone will work. The email said to take it to the store. When I did that they told me the system is down and been down for 4 days. No help there. I wrote again to Imran Momin and ended up getting an email from Roopa Krishnamurthy saying I’ve been disconnected and to start over. Like a new customer. I wrote back and asked about my post pay and if that is also closed. Instead of getting an answer. I got an email that said “request xxxxxx has been closed call customer service”. So it starts all over again. No answer to questions just the run around. How disappointing. I will take my service else where and tell friends that stormer care really don’t care. The airtel app is useless also. It’s only good if you pay your bills. That’s it! Can’t wait to delete that app. Customer care service is about the customer and taking care if the problems not give them the run around.

Shanghai sweetheart, Oct 11, 2019

Description

Experience the world of Airtel. Easy recharges, hassle-free bill payments, call manager, data balance check and instant UPI transactions- you can do it all on the Airtel Thanks app. Get amazing cashback and discount coupons on Airtel Payments Bank and Airtel Wallet transactions.

Download the app to explore the new design and its many unique features. Airtel 5G Plus Airtel becomes the first operator to launch 5G in India. Airtel 5G Plus delivers up to 30x faster speeds than 4G which allows the users to download heavy files in just a few seconds. You can now experience 4K video viewing without any buffer on your devices. All this can be done, without changing your existing SIM. Experience the 5G Plus journey seamlessly on Airtel Thanks App. Mobile Prepaid Recharge Access plan details, data usage, expiry date through a single card available in real-time on the app. Never miss a due date, get prepaid recharge reminders on the App homepage. Easily add multiple Airtel accounts and recharge online for all of them on Airtel Thanks App Postpaid Enjoy a hassle-free experience, where you can browse, choose your suitable plan and make bill payments within minutes. Access data usage, bill date through a single card available in real-time on the app. DTH Recharge your DTH connection on the Airtel Thanks app to get exclusive offers and cashback with every DTH online recharge. Track your connection validity, add/remove Channels, get quick help on the app. Broadband Get the best broadband deals with an option to upgrade your existing plan and make your monthly broadband bills payment with ease. Enjoy office-like internet with a new connection of Airtel Xstream Fiber ranging from ₹499 to ₹3,999. Airtel Black Get one bill for your Mobile, DTH, and Fiber connections with Airtel Black and make online payment with ease on the app. Enjoy prioritized customer service with the help of a dedicated relationship team. UPI Money Transfer Enjoy lightning-fast safe and secure UPI money transfer on the Airtel Thanks app. Scan any QR code and make contactless online payment to any merchant. Call Manager Airtel is a premium telecommunication service provider in India and we strive to provide our users best network solutions. Call Manager is a functionality for in Thanks app for all Airtel mobility users. With this feature, we will enable users for the first time to track all the calls and alerts in a single place – calls which went through and those which got missed due to network not being available at callee’s end. User will be notified about all the calls they missed while they were out of network or the person they were calling was out of network, exclusively on the Airtel Thanks app. Pay Utility Bills Electricity, water, gas, postpaid, piped gas, and others- the Airtel Thanks app is the only app you’ll need to pay all your utility bills within minutes. FASTag Recharge Recharge any FASTag with ease on the Airtel Thanks app. Airtel Payments Bank The safest digital account for your daily transactions! Open an account with just a video call and get up to 6% interest p.a. on your savings. Activate SafePay for all your transactions and earn on your spending with Rewards123. Invest the smart way with DigiGold, fixed deposits, mutual funds & more. Airtel Wallet Use Airtel Money wallet for all your payments, from instant recharges to bill payments to shopping and much more. Enjoy quick and safe transactions with Airtel Payments Bank wallet while availing exclusive benefits such as recharge offers, cashback, and more. Unique Features > Store up to 2GB data on Airtel Cloud for free and never delete anything you love. > Manage multiple Airtel accounts in one place > Get free OTT subscriptions such as Hotstar, Netflix, Amazon Prime with prepaid, postpaid, DTH, and Fiber plans > Explore latest news in the Discover section Wait no more, enter a world of convenience and benefits with the Airtel Thanks app. Download NOW!