Icon Air India

Air India

  • Travel
View in App Store

Air India

  • Travel
4.5
11.9K ratings
Age Rating

4+

Seller
Air India Ltd.
View in App Store

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User Reviews for Air India

4
I like the design a lot

It is well laid out, easy to use and otherwise intuitive. However the “days to check in” field doesn’t update and it’s not that easy to find out where the frequent flyer miles are and if they are being credited.Overall: Good front end but still needs some back end work, which shouldn’t be too hard to fix

Cancerdoc99, May 11, 2018
1
Cannot check-in on the app

2 years in a row now, I have not been able to check-in on the app from JFK to DEL nor on the way back despite the reminder received via text message and through the app. You go through the process of entering all your information and confirm your seat and it goes nowhere. Last year coming back from DEL to JFK, I had a confirmed selected seat but the app would not let me check-in and due to the long lines at the counters (passengers for all Air India flights to the US and some domestic, all in the same line !!! ) by the time I got to the counter, they gave my seat to someone else.

Dennis Mathur, Mar 04, 2020
1
Keep declining credit card for booking a flight

Not only is it the worst site to make a booking but keep declining the credit cards. When I called my credit card companies to ask what was going on, they said they never got a request for charges and they didn’t decline and don’t see any flag that would prompt declining. They said it must be Air India site glitch. Needless to say I can’t make reservations online. I guess I am forced to take another airline. They wasted one hour of my time and lose me as a customer for now and for ever. Bad management…no wonder they are perceived to be one of the worst worst airlines.

jalandher, Sep 09, 2021
3
In need seriously improvement.

Frankly speaking I’m baffled given this is an India APP. India apparently from various articles I historically read, have some of the world’s best APP developers/APP support/software developers and tech supporters yet the APP at best is simply average... it’s ordinary, hard to navigate. Passengers should be able to upgrade online easily, it’s currently challenging. You receive a confirmation number... then later an email titled KYC reject explaining why the APP rejected your purchased upgrade!?Additionally we should be able to change the frequent flyer program online on the APP. Currently the APP notes to call center for assistance. I called, I emailed and no one seems to be able to assist. Their only solution which is unacceptable is to change the frequent flyer program upon luggage check in at the airport. However how does the airline upgrade by status if one cannot enter the proper star alliance frequent flyer number? My flying returns is a new account, less than a year. You would never know by looking at my profile if I am global service, silver and/or gold status.

Leti Snow, Jun 27, 2019
2
Top on the list of Worst airline of the world

From jfk to Delhi to Baroda1/7/20 AI 102Hopeless service Toilets without toiletries Stewards congregate and talk for most of the flight time in back of the plane Lunch and dinner Serv like feeding prisoners No entertainment chennles are working in my row of 34 of 3 seats and divert attention of stewards but no end result.Dianner trey are Brocken and I am trying to submit pictures what I took No three pin plugs on plane even though this long distance flight . Only USB connection and that was not working.Connecting flight from Delhi to Baroda.Nice clean and well mannered friendly staff.B4 is my seat. But next seat occupied by some government office having identification card ( external him affairs) something like that in his neck trying to bully on staff trying to show his power.I wish This airline is going to shutdown ASAPPromise myself not to travel A I ever in my life for safety reason.Service I don’t care too much .We are responsible for this as a R I and NRI bcs we put lot of burden on this airline and demanding unnecessary services . Also make this international flight like a flight for Senior citizens thinking our parents can’t handle other airlines .

not reqired indian (NRI), Jan 10, 2020
1
No clear instructions on booking a flight in COVID situation. Price are too high

This organization is trying to cash out this COVID situation. We know that Air India is in losses. But this is not the way to get into track by collecting extra money and limit the service and no. Of seats.Why don’t the Indian Government just tie up with other airlines and help the ones who are in real need. There are no clear instructions on how to book a flight. This site is really old and the application is worst. Atleast, why don’t you guys update your site/ app. Just comare your site and app with other airlines. If you want to be the best and get out of financial crisis attract customers with best service.For instance, I really don’t know what is the difference when you select flexible dates and fixed dates. The results shown are same. Again the user has to go back and check if he is a Robo and finally see the same screen “All tickets are sold out”.

raj 21 ui, Jul 01, 2020
2
Very glitchy

From the opening page this is a poorly designed APP. Looking at the home page, there is NO obvious button for BOOKING A FLIGHT! If you can get a booking window to appear, but run your cursor down over other menu options to get to the booking window, all the junk you don’t want opens and the booking window disappears. Too much unseeded junk on the opening page.No consistent place to note errors If the page is not complete. Just plain clunky

rrvgvg, Apr 07, 2022
1
Very bad service at Ahmedabad airport

On March 19, I traveled from Air India AI638. Baggage check in and Security check in was completed perfectly. After that I was entering to the flight. Some employees of Ahmedabad airport of Air India behaved bad with me. My bag was accidentally slept from my hand they scold me that it is overweight. It wasn’t. The person who do baggage check in he checked everything. Still the people who are outside they don’t have weight machine, their job is not to check weight and still interfering without any reason. They gave me threatening to take the bag. They touched and open my bag without asking. They took photo of my boarding pass. I don’t feel safe about my personal information . Very bad service and very disappointed. I will never travel by air india and never come at ahmedabad airport. Recommended to not travel from this airport.

Rujavi Gandhi, Apr 05, 2022
3
Do you actually give miles to Scattered family buys?

The Air India frequent flyer ‘Maharaja’ member program offers the benefit of earning miles/ points that we can redeem against our next airline ticket purchase.A good app to get the advantage of miles if they are honest in terms of miles, points & fine print after we’re confirmed & then active Maharaja members, perhaps.Grievance is that you don’t allow Indian citizens, Indian p/p holders with a Green card NRI’s to form ‘Mera Parivar’ My Family Pool online & we are ‘quite Scattered & not a Gathered Family’ because of that.Challenges & Apps needed for creating the account from iPhone are-Photos stitch app for first & last p/p page like ‘Tailor app’ or something else.-Small KB upload file allowed. Overcome this by ‘WhatsApp’/ SMS send file to local number & then save your ‘Compressed file’.-Attest any document by ‘Adobe fill & sign’ app. or any other pdf creator & editor app.Kids are very excited with their Air India Maharaja Travel Membership Cards. Look forward to Happy journeys & safe travels too! 💕

Rupa Hora, Jan 10, 2019
2
Not up to mark!

This needs a lot of work. First of all, the integration to the Flying returns is not there at all, which is very basic necessity. Don’t the guys designing the site (perhaps at NIC?) see how any other international airlines site is designed and presented? The flight status is not updated at all! My wife traveled from DEL-SFO on Oct 7th by 173 and the flight was delayed by 5hrs departing Delhi and yet the site never showed the latest information! How dumb can this be? Secondly, how difficult is it to integrate the flight tracking with any popular sites like Flight Radar or any other? Come on guys... any international passenger visiting the site is laughing at you!!! Grow up!!! Wake up!!!

Sastryh, Oct 08, 2018

Description

ABOUT THIS APP FLY THE WINGS OF CHANGE All you need to know about your journey with Air India in an app: flight information, flight booking, timetable, flight status, check-in and much more. Also enjoy fast access to your personal travel details, from the past and present. Try it now!

BOOK IT YOUR WAY Experience ease at every step of your journey with whatever booking style suits you: One-way, Round Trip or Multi-City RECENT SEARCH Enter the booking flow with a single tap on the Recent Search card and re-fill your last search UPGRADES ON THE GO Experience increased engagement: upgrade prospects at each step of your journey QUICK ACCESS Enjoy self-service check-in and natively store boarding pass for quick access DYNAMIC INFO UPDATES The most relevant information served dynamically synced to your travel context: upcoming trip info, check-in countdown, boarding pass, and more LIVE FLIGHT CARD View the latest flight status/info directly on the flight card for each flight in current bound INFO RETRIEVAL Retrieve information on a specific route using Flight Schedule MENU-DRIVEN BROWSING Browse through Air India custom pages with menu options for enquiries / clarifications and other relevant information with regard to Baggages, Special Offers, Newsletter,Contact Details, Terms & conditions, AirSewa, FAQs INSTANT ACCESS TO DETAILS Access upcoming and past trips in a flash with detailed info about flights, stopovers, layovers, flight duration and more See you on board! Namaste.

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