13cabs

Name: 13cabs
Rating: 4.74776 (559 reviews)

Travel

View in App Store

13cabs

Travel

4.7

559 ratings

Age Rating

Seller

Black Cabs Combined Limited

View in App Store

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User Reviews for 13cabs

Phone function

This app is terrible, the phone function did not work when it was needed. The failure of this function has safety implications. Terrible.

annoyed ian, Aug 23, 2018

App should be called Service Temporarily Unavailable

The app has great features but is full of bugs. I've been using it for two years but am tired of having to dismiss the Service Is Temporarily Unavailable message 5-10 times during each session. After manually keying in my pickup address (because the auto-locator was incorrect and wouldn't allow a simple edit of the street number) and after the little Service unavailable pop up, it cleared my entry, forcing me to start over. Also, the app often hangs on "finding your location" when. This is not due to GPS issues because Map applications find it without difficulty. They also appear to have removed the "Where's My Cab" feature. Aaaaaand one more thing, each time the app is closed, even briefly, it has to re-download the booking data. It should be retained which is possible with iOS multitask features. Get it together 13Cabs.

Dwaxs, Mar 19, 2014

Poorly designed app

This app has a number of flaws in its design and user experience and is far behind famous ridesharing apps.

jkl-23, Dec 06, 2019

Terrible Service!

compared to uber, this app is a sham. the waits are consistently too long(at least in city center of sydney). drivers have no idea where they are going, and are rude. I have been driven by at least half a dozen drivers as I waited outside the front of my hotel. Note this happened at more than one hotel. When you get in the car, after you've already confirmed the address in app, they still ask "where are you going and whats the address" because they genuinely don't know where they are going from their side. it's terrible overall. Wouldn't use this app unless you absolutely had to

Matthew Baus, Dec 20, 2022

No tracking

Disappointed the app would not track my journey once started, only offered to rate my trip. Where is the customer security?

notrackinguser, Aug 09, 2022

To Airport

Saif the driver was courteous and very pleasant would definitely recommend this company

royo1976, Dec 14, 2019

payment

won’t accept any of my credit cards (none are AU) and so can’t register.

shestolemycat, Feb 22, 2018

Easy use App

This is very easy use for local Taxi ! 如果你带有6岁以下的孩子，最好用这个打车，避免滴滴或UBER的车没有准备儿童座椅背拒载，虽然贵一下但是可以选择车型！

tomro88, Feb 12, 2019

Completely unreliable

I scheduled a taxi 12 hours in advance for 7:30 am to go to the airport. At 7:30 it says it is still looking for. Cab, same at 7:40. I call, they say they do t have any wagons available, but they did t notify me or offer to remedy the problem. Took over 30 minutes for them to get a taxi to me. Sure hope I don’t miss my flight. Worst service ever. No apologies, no offer to make it right.

Tripsforwork, Sep 28, 2022

Can’t even register

Sending an sms to an American phone number didn’t even work so I can’t register to use the app.

Willziakness, Dec 03, 2017

Description

Australia's smartest taxi app puts the nation’s largest fleet of cars and Professional Drivers at your fingertips, anytime, anywhere. The 13cabs app makes it easy to book a taxi, track your cab, pay and be on your way. Better still, our prices never surge.

In fact, when you book a taxi through the 13cabs app, you get a price guarantee. The price you see when you book is the price you pay. Take the safe option. 13cabs sets the standard for security. There are multiple safety cameras in every taxi, your details are kept private in the app and you can connect to our Australian call centre with just one tap, 24/7. No surge price - ever. No matter what day of the week or time of day you book a taxi with 13cabs, our prices never surge. It’s a fairer fare. Price guarantee. Book in the app and the price you’re quoted when you get in is the price you pay at your destination. Guaranteed. The Price Guarantee is only available in selected locations only. Choose your car. Whether you need a sedan, an SUV, a MAXI-TAXI, Silver Service or wheelchair access the 13cabs taxi fleet has them all. Just make your choice when you book. Choose your Driver. The MyDriver feature in the 13cabs app lets you save your favourite taxi drivers and request them for your next trip. Get everyone there in the same cab. Our Multi Stop feature lets you load up to 4 pick-ups and drop offs in a single trip and still get a price guarantee. Track your taxi. Keep a real time eye on your approaching cab, call the driver with one touch and once on board, share the details of your journey with friends and family. In a 13cabs taxi, you’re in total control. Contactless payment. Whether you’re out for work or out to play, you can load up to 5 ways to pay, with receipts sent straight to your inbox. Grabbed a cab off the street? No problem! Tap the ‘Street Hail’ button in your app to link and log your taxi trip - and get the 13cabs price guarantee. 13cabs delivers. If you’ve got a delivery that can’t wait, send it in a 13cabs taxi. We’ll get it there with pick up in under 10 minutes.