Support Engineer

Company Overview

🚀 Founded in 2019
🌍 Remote-first team
🏢 Headquarter: UK, London
🏦 ~$1B tracked revenue in 2024

We develop a B2B SaaS product for mobile applications with subscriptions. By 2024, thousands of apps trusted our platform to process around $1 billion through our infrastructure.

We operate in a rapidly evolving sector, catering to a wide spectrum of clients, from mobile developers to companies of various sizes that create apps for Apple and Google. Our clients are located globally, with a focus on Europe, the USA, and Asia.

Key Responsibilities

Provide remote technical support to customers in a fast-paced environment
Resolve customer issues efficiently and effectively
Maintain excellent customer satisfaction through prompt responses to inquiries and concerns
Prioritize and manage multiple support tickets simultaneously
Assist with integrating our SDK into client mobile applications
Optimize documentation based on user feedback
Diagnose and report bugs to ShortCut
Use monitoring systems for log analysis to detect and resolve problems quickly.
Primarily work through Gleap, Slack, Community, and GitHub.

Who you are

English Proficiency. Must be able to articulate thoughts clearly in written and oral form for interaction with international clients and colleagues.
Relevant Experience. Experience in B2B and similar fields, along with mobile development experience or training, is desirable.
Technical Background. Understanding of mobile SDK principles, ability to work with monitoring systems (Kibana, Grafana, Sentry), and basic knowledge of network and JSON format.
Attention to Detail. Must pay attention to client needs and find solutions to non-obvious tasks.
Energy and Initiative. High level of proactivity and enthusiasm required.
Ability to Prioritize. Must be able to determine priorities in a dynamic work environment and manage time and resources effectively.

Jul 1, 2024